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IMPORTANT FAQs about Admiral's Edition - DISCOUNT for WITP Owners

 
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IMPORTANT FAQs about Admiral's Edition - DISCOUNT for W... - 7/27/2009 3:42:21 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		1. Admiral's Edition is a STAND-ALONE release. It does not require War in the Pacific. It will install in a separate folder and will run as a separate game, with no impact on any existing War in the Pacific installation.

2. Owners of War in the Pacific are entitled to a limited time $20 DISCOUNT on the purchase price of Admiral's Edition. To retrieve your discount coupon code, you will need your War in the Pacific Serial Number, which is a sixteen digit number in four groups of four. Go to this page: http://www.matrixgames.com/discount/witp.asp for instructions on how to retrieve and use your discount code. You only get one code per serial number and once issued it cannot be re-issued, so don't lose it before you use it! This discount offer expires three months after the Admiral's Edition release, so we advise all War in the Pacific owners to upgrade while this discount is in effect.

3. There is a Victory at Sea Sale starting at the same time as the Admiral's Edition release. This will also run for three months and offers the following discounts: War in the Pacific $20 off ($49.99 instead of $69.99), War Plan Orange $10 off ($34.99 instead of $44.99) and Uncommon Valor $10 off ($19.99 instead of $29.99). If you're looking to complete your collection of 2by3's Pacific wargames or you're a new wargamer and want to get your feet wet before jumping into Admiral's Edition, there's never been a better time to pick up these games. THE VICTORY AT SEA SALE HAS NOW ENDED

4. When you get your discount code, enter a valid e-mail address in the e-mail field. ALL of the "can't get discount code" issues so far have been due to invalid e-mail addresses in that field.

5. When you apply the discount code, please be aware of the normal and discounted price. The normal price for AE is US $79.99 / $89.99. So if you order Physical + Digital and apply the Discount, you should see $69.99 for the game (before any tax and shipping), or the equivalent in your currency. Most of the "discount code not working" issues so far have been due to confusion on pricing.

6. When you enter your discount code in the store, make sure there are no leading or trailing spaces if you're copying and pasting.

7. When you get your discount code, enter a valid e-mail address in the e-mail field. ALL of the "can't get discount code" issues so far have been due to invalid e-mail addresses in that field.

8. Remember, there is a Windowed mode and various Autosave modes (see the What's New readme for info on shortcut command line switches). Also, even if you prefer full screen on modern LCD screens you can adjust for scaling and stretching in your display driver settings (usually under "Flat Panel Scaling").

Regards,

- Erik


< Message edited by Erik Rutins -- 11/1/2009 3:06:24 AM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: FAQs about the Admiral's Edition Release - 7/27/2009 3:44:12 PM   
Chad Harrison


Posts: 1395
Joined: 4/2/2003
From: Boise, ID - USA
Status: offline 		Discount worked great Erik, no problems here. Just waiting for the game now

(in reply to Erik Rutins)
Post #: 2
RE: FAQs about the Admiral's Edition Release - 7/27/2009 3:48:40 PM   
hellfirejet


Posts: 1052
Joined: 12/16/2008
From: Scotland
Status: offline 		Yip got my code read to sink some ships soon as released

_____________________________

Regards,
Graham.

I'm not retreating, I'm attacking in a different direction! Lewis B. "Chesty" Puller

(in reply to Chad Harrison)
Post #: 3
RE: FAQs about the Admiral's Edition Release - 7/27/2009 3:50:40 PM   
Knavey

 

Posts: 3052
Joined: 9/12/2002
From: Valrico, Florida
Status: offline 		Easily done. Hope getting the game is that easy.

_____________________________

x-Nuc twidget
CVN-71
USN 87-93
"Going slow in the fast direction"

(in reply to Chad Harrison)
Post #: 4
RE: FAQs about the Admiral's Edition Release - 7/27/2009 3:52:29 PM   
AttuWatcher

 

Posts: 489
Joined: 6/25/2009
From: Hex 181, 36
Status: offline 		Soon as the WITP discount kicks in I'm buying it + AE!

WITP discount is in effect now

< Message edited by FAsea -- 7/27/2009 3:55:05 PM >

(in reply to hellfirejet)
Post #: 5
RE: FAQs about the Admiral's Edition Release - 7/27/2009 3:53:41 PM   
TSCofield

 

Posts: 223
Joined: 5/12/2001
From: Ft. Lewis Washington
Status: offline 		Got it, thanks for the discount.

_____________________________

Thomas S. Cofield
Feature Editor, SimHQ.com
t.co0field@comcast.net (stopped the SimHq mail since I get nothing but spam)

(in reply to AttuWatcher)
Post #: 6
RE: FAQs about the Admiral's Edition Release - 7/27/2009 3:58:36 PM   
MkXIV


Posts: 343
Joined: 6/4/2005
From: North Georgia
Status: offline 		Got mine too Thanks!

_____________________________

F4U Corsair; When you Absolutely, Positively need to kill every freaking Zero in a 40 mile hex....

(in reply to TSCofield)
Post #: 7
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:05:40 PM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline 		Bah!  Website error loading the page after I submitted.  Now, it thinks my serial number has already been used. 

Looks like I get to see first hand how good the Matrix online Helpdesk is. 

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to MkXIV)
Post #: 8
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:09:10 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: USS America
Bah!  Website error loading the page after I submitted.  Now, it thinks my serial number has already been used. 
Looks like I get to see first hand how good the Matrix online Helpdesk is. 


Dang, that is very bad luck. Unfortunately, it will likely be later this afternoon before we can sort that out as the guy in charge of that system is in Australia and currently sleeping.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to USSAmerica)
Post #: 9
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:10:05 PM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to Erik Rutins)
Post #: 10
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:12:58 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline
quote:

ORIGINAL: USS America

Bah!  Website error loading the page after I submitted.  Now, it thinks my serial number has already been used. 

Looks like I get to see first hand how good the Matrix online Helpdesk is. 


Did you enter your email before hitting submit ?

(in reply to USSAmerica)
Post #: 11
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:13:23 PM   
MkXIV


Posts: 343
Joined: 6/4/2005
From: North Georgia
Status: offline
quote:

ORIGINAL: USS America

Bah!  Website error loading the page after I submitted.  Now, it thinks my serial number has already been used. 

Looks like I get to see first hand how good the Matrix online Helpdesk is. 


Did you check your email? maybe the SN still got processed and the coupon email got sent?

_____________________________

F4U Corsair; When you Absolutely, Positively need to kill every freaking Zero in a 40 mile hex....

(in reply to USSAmerica)
Post #: 12
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:13:38 PM   
dorjun driver


Posts: 641
Joined: 4/20/2006
From: Port Townsend: hex 210,51
Status: offline 		It doesn't recognize either of my two serial numbers.  Grr.


_____________________________

x - ARPAnaut
x - ACM
x - AES
Current - Bum



The paths of glory may lead you to the grave, but the paths of duty may not get you anywhere.
JT

(in reply to USSAmerica)
Post #: 13
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:14:07 PM   
KHawk

 

Posts: 61
Joined: 7/3/2004
Status: offline 		It also emails you a copy. So check your email.

KHawk

(in reply to USSAmerica)
Post #: 14
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:14:41 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: MkXIV

quote:

ORIGINAL: USS America

Bah!  Website error loading the page after I submitted.  Now, it thinks my serial number has already been used. 

Looks like I get to see first hand how good the Matrix online Helpdesk is. 


Did you check your email? maybe the SN still got processed and the coupon email got sent?


This is true, check your e-mail please.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to MkXIV)
Post #: 15
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:15:50 PM   
kmussler

 

Posts: 69
Joined: 6/12/2002
From: Rensselaer, Indiana, USA
Status: offline 		Also, and this sounds silly, make sure you insert the "-" in between the sets of numbers.  I did and it worked fine.

(in reply to KHawk)
Post #: 16
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:16:18 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: dorjun driver
It doesn't recognize either of my two serial numbers.  Grr.



Please file a request with the Help Desk, but please also e-mail me at erikr@matrixgames.com, I'd like to check on why those serial numbers were not recognized right away, all of them should have been in there.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dorjun driver)
Post #: 17
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:24:42 PM   
dorjun driver


Posts: 641
Joined: 4/20/2006
From: Port Townsend: hex 210,51
Status: offline 		Erik,

It just worked!  It recognized the new number after about the 10th try.  Well, 20th if you count the times I entered it without hyphens.  30th if you count the times I entered it as a single sixteen digit number...

Thanks for your quick response.

Dorj

_____________________________

x - ARPAnaut
x - ACM
x - AES
Current - Bum



The paths of glory may lead you to the grave, but the paths of duty may not get you anywhere.
JT

(in reply to Erik Rutins)
Post #: 18
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:25:01 PM   
Roger Neilson II


Posts: 1517
Joined: 7/16/2006
From: Newcastle upon Tyne. England
Status: offline 		Said serial number already used..... what the hell, ordered anyway.

Minor annoyance only.

Roger

_____________________________


(in reply to Erik Rutins)
Post #: 19
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:29:15 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: dorjun driver
It just worked!  It recognized the new number after about the 10th try.  Well, 20th if you count the times I entered it without hyphens.  30th if you count the times I entered it as a single sixteen digit number...


That's very odd, we've used this system before and never had it behave like that. I wonder if the WITP community has actually managed to overstress the server...


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dorjun driver)
Post #: 20
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:35:32 PM   
dorjun driver


Posts: 641
Joined: 4/20/2006
From: Port Townsend: hex 210,51
Status: offline 		I got the code but it does nothing on the order page. Still $69.99 plus.  I'll try entering my old serial number again.

_____________________________

x - ARPAnaut
x - ACM
x - AES
Current - Bum



The paths of glory may lead you to the grave, but the paths of duty may not get you anywhere.
JT

(in reply to Erik Rutins)
Post #: 21
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/27/2009 4:39:00 PM   
Satansbraten

 

Posts: 32
Joined: 7/27/2009
Status: offline 		Seems the discount for WPO is currently not in effect in the European store?! Price is still EUR 34.99

(in reply to Erik Rutins)
Post #: 22
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/27/2009 4:41:26 PM   
Satansbraten

 

Posts: 32
Joined: 7/27/2009
Status: offline 		okokok now WPO discount is active

(in reply to Satansbraten)
Post #: 23
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:43:08 PM   
DrewMatrix


Posts: 1429
Joined: 7/15/2004
Status: offline
quote:

wonder if the WITP community has actually managed to overstress the server...


Not to mention overstressing the management <G>

_____________________________


Beezle - Rapidly running out of altitude, airspeed and ideas.

(in reply to dorjun driver)
Post #: 24
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:44:02 PM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline
quote:

ORIGINAL: Erik Rutins


quote:

ORIGINAL: MkXIV

quote:

ORIGINAL: USS America

Bah!  Website error loading the page after I submitted.  Now, it thinks my serial number has already been used. 

Looks like I get to see first hand how good the Matrix online Helpdesk is. 


Did you check your email? maybe the SN still got processed and the coupon email got sent?


This is true, check your e-mail please.



Nope, I've been checking my email periodically, just in case. Nothing.

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to Erik Rutins)
Post #: 25
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:44:43 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: dorjun driver
I got the code but it does nothing on the order page. Still $69.99 plus.  I'll try entering my old serial number again.


Did you just e-mail me on this? If so, please see my reply. The codes worked fine in our testing and seem to be working for everyone else, so I'll need more info to figure out why it's not working for you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dorjun driver)
Post #: 26
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:45:34 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: USS America
Nope, I've been checking my email periodically, just in case. Nothing.


Ok, please e-mail me your serial number and info and I'll at least make sure this is handled as soon as Alex in Australia wakes up.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to USSAmerica)
Post #: 27
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:50:43 PM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline
quote:

ORIGINAL: Erik Rutins

quote:

ORIGINAL: USS America
Nope, I've been checking my email periodically, just in case. Nothing.


Ok, please e-mail me your serial number and info and I'll at least make sure this is handled as soon as Alex in Australia wakes up.



Done, thanks Erik!

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to Erik Rutins)
Post #: 28
RE: IMPORTANT FAQs about Admiral's Edition - DISCOUNT f... - 7/27/2009 4:51:28 PM   
Top Cat

 

Posts: 157
Joined: 8/26/2002
From: Adelaide, Australia
Status: offline 		Entered my discount code, but have been debited $98.99 Aussie dollars.

Is that the correct amount?

Cheers
Top Cat

(in reply to Erik Rutins)
Post #: 29
RE: FAQs about the Admiral's Edition Release - 7/27/2009 4:53:30 PM   
Ketza


Posts: 2227
Joined: 1/14/2007
From: Columbia, Maryland
Status: offline 		Flawless excecution. Got my discount and downloaded the game and had it up and running in 15 minutes from the first reading on the forums.

Outstanding job matrix. Hopefully this will keep my attention until my real dream game in Russia comes out

(in reply to Erik Rutins)
Post #: 30
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