(Error Number: 30030030

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> (Error Number: 30030030 - 0)

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(Error Number: 30030030 - 0) - 7/27/2009 6:31:43 PM

ram_971

Posts: 10
Joined: 12/8/2007
Status: offline

I've got this message after completing the order:

We're Sorry.
This order has been completed and no further processing can be done.
Please click on the new order button and then proceed to start a new purchase.
(Error Number: 30030030 - 0)

What shall I do?

Post #: 1

RE: (Error Number: 30030030 - 0) - 7/27/2009 6:34:21 PM

Buck Beach

Posts: 1973
Joined: 6/25/2000
From: Upland,CA,USA
Status: offline

That is exactly what happened to me.

(in reply to ram_971)

Post #: 2

RE: (Error Number: 30030030 - 0) - 7/27/2009 6:36:28 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I'm still checking with the store on this, so far I'm told it means the order is being reviewed and should be released as soon as that review is complete. This is a very user-unfriendly message though and I'm trying to get more info. Order IDs would be helpful.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Buck Beach)

Post #: 3

RE: (Error Number: 30030030 - 0) - 7/27/2009 6:46:38 PM

myros

Posts: 289
Joined: 7/1/2004
Status: offline

The trouble is when you get one of these type of error messages it pops up right at the place where you would normaly be getting your order ID.
I got (Error Number: 30030083 - 0) but no order ID

(in reply to Erik Rutins)

Post #: 4

RE: (Error Number: 30030030 - 0) - 7/27/2009 6:47:01 PM

ram_971

Posts: 10
Joined: 12/8/2007
Status: offline

In my case I�m sure the order is not fully completed because I paid with paypal but I wasn't redirected to the paypal page to complete the payment.

But I'm afraid of trying to order again and losing the promo code.

(in reply to Erik Rutins)

Post #: 5

RE: (Error Number: 30030030 - 0) - 7/27/2009 7:08:37 PM

ram_971

Posts: 10
Joined: 12/8/2007
Status: offline

I don't know what was the problem but I have put a new order and it has worked OK.

I'm already downloading it.

(in reply to Erik Rutins)

Post #: 6

RE: (Error Number: 30030030 - 0) - 7/27/2009 7:11:31 PM

Buck Beach

Posts: 1973
Joined: 6/25/2000
From: Upland,CA,USA
Status: offline

Same here.