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Help No Serial and it wants oone

 
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Help No Serial and it wants oone - 7/27/2009 10:53:19 PM   
Cmdrcain


Posts: 1161
Joined: 8/21/2000
From: Rebuilding FLA, Busy Repairing!
Status: offline 		When I ordered the Physical plus online download, I got the Download, but neither the Confirn e Mail NOR THE order when i Downloaded LISTED A sERIAL # other then
the pacwar one... can it be i got a download that wasnt set to issue a serial cause originally it was to require you have WITP?

All I know is I got my DL, and confirm email but cannot install cause requires a serial #

I tried my WITP serial in case it expected that and no go.

Whats gone wrong here?

Name Qty
War in the Pacific: Admiral's Edition 1
Serial #: None
War in the Pacific: Admiral's Edition - Physical + Digital 1
Serial #: XXXXXXXXXXXXXXXXXX
Extended Download Service 1
Serial #: None
Click on the begin download button to download your product.





_____________________________

Noise? What Noise? It's sooooo quiet and Peaceful!

Battlestar Pegasus
Post #: 1
RE: Help No Serial and it wants oone - 7/27/2009 10:53:57 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		You should be able to retrieve your serial number by going to www.findmyorder.com with your order info. If you don't see it there, e-mail me at erikr@matrixgames.com with your Order ID please.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Cmdrcain)
Post #: 2
RE: Help No Serial and it wants oone - 7/27/2009 11:21:26 PM   
Cmdrcain


Posts: 1161
Joined: 8/21/2000
From: Rebuilding FLA, Busy Repairing!
Status: offline 		Ok I got it installed But Erik, DR  doing something that confused me...I copy/paste all when I order and the Order/download screen showed:

Name         Qty    
       War in the Pacific: Admiral's Edition                 1        
       Serial #: None    <--------------------------------------------------------------------------------------!!!!!!!!!!!!!!!!!!!!!!!        
       War in the Pacific: Admiral's Edition - Physical + Digital                 1        
       Serial #: xxxxxxxxxxxxxxxxxxxxxxxxx  <------------------------------ Confused me... thought it was listing the WITP # used for promo      
       Extended Download Service                 1        
       Serial #: None    <-------------------------------------------------------------------------------------    
       Click on the begin download button to download your product.



Find my order was also Confusing:


The products listed below will ship together.
Qty    Product        Tracking Number         Serial Number    Special Instructions
1    War in the Pacific: Admiral's Edition    Fulfilled    Not Available         Not Serialized    None   <-----------------------------------------!!!!!!!!!!!!!!!!
1    War in the Pacific: Admiral's Edition - Physical + Digital    Pending Shipment    None         xxxxxxxxxxxxxxxxxxx    None <------ AE Serial not WITP  I thought LOL
1    Extended Download Service    Fulfilled    Not Available         Not Serialized    None  <---------------------!!!!!  makes ya think it issued with no Serial...



All in all way DR does it was CONFUSING the AE Serial should been listed HERE

War in the Pacific: Admiral's Edition                 1        
        Serial #: None    <--------------------------------------------------------------------------------------!!!!!!!!!!!!!!!!!!!!!

Which was the Copy/paste for screen to begin your D/L where they were saying AE  had NONE for its Serial #    Grumppp...


Hope any others who get as confused are helped by this...


Maybe its a thing with the Physical and D/L option not the Download only option...







_____________________________

Noise? What Noise? It's sooooo quiet and Peaceful!

Battlestar Pegasus

(in reply to Erik Rutins)
Post #: 3
RE: Help No Serial and it wants oone - 7/28/2009 12:51:26 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		That's very rare, but I've seen it before. Once in a blue moon the store has a hiccup and doesn't assign the serial number before the order is completed and displayed. In that case the solution that works 99.9% of the time is to just check the order again a minute later via www.findmyorder.com.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Cmdrcain)
Post #: 4
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