Why such a difference to Canadian consumers

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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Why such a difference to Canadian consumers

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Why such a difference to Canadian consumers - 7/29/2009 11:33:59 PM

darrenl

Posts: 18
Joined: 7/29/2009
Status: offline

I must say I'm extremely tempted on getting this. I really liked UV...the depth was perfect.

However, I'm looking at the prices and with the Canadian dollar at about $0.91 US (..ish...) I'm wondering why there is a $20 difference physical and shipment and a $10 difference for just the digital download. Are we being hit by duties that badly?

...keep up the great work Matrix.

Cheers.

Post #: 1

RE: Why such a difference to Canadian consumers - 7/29/2009 11:38:46 PM

V22 Osprey

Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline

The Physical shipment is actually $10 more than download, but matrix charges another $10.85 for shipping.

(in reply to darrenl)

Post #: 2

RE: Why such a difference to Canadian consumers - 7/30/2009 2:36:31 AM

33Vyper

Posts: 542
Joined: 10/20/2004
From: New Westminster BC
Status: offline

I agree

This is almost as expensive as when I bought the original and the dollar was only in the low 80s then.

The current price is 100.99$, then I get my 20$ off. That means it will be 89.99$

However the US price is 69.99$ after discount. Which means its 20$ more for a Canuck to buy and we still pay extra for shipping.

Just a little math here. The mark up to Canadian dollars is 28.5%, but the official exchange rate is 1.09 (9cents on the dollar).

I know Erik you have said before that this is reviewed from time to time as the rates fluctuate. But it is currently way out.

Hope you can readjust the price before the 20$ off sale is over.

(in reply to V22 Osprey)

Post #: 3

RE: Why such a difference to Canadian consumers - 7/30/2009 2:41:24 AM

USSAmerica

Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline

quote:

ORIGINAL: 33Vyper

The current price is 100.99$, then I get my 20$ off. That means it will be 89.99$

Hmm. That sounds like some "fuzzy math" to me.

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"Good times will set you free" - Jimmy Buffett

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(in reply to 33Vyper)

Post #: 4

RE: Why such a difference to Canadian consumers - 7/30/2009 5:36:39 AM

33Vyper

Posts: 542
Joined: 10/20/2004
From: New Westminster BC
Status: offline

quote:

ORIGINAL: USS America

quote:

ORIGINAL: 33Vyper

The current price is 100.99$, then I get my 20$ off. That means it will be 89.99$

Hmm. That sounds like some "fuzzy math" to me.

OMG..what a daft

You are absolutley right. It only 80.99$ this way...not so bad its only 15.7% premium that way. Still a bit over...but not what I claimed earlier.

Matrix I humbly apologize

< Message edited by 33Vyper -- 7/30/2009 5:38:22 AM >

(in reply to USSAmerica)

Post #: 5

RE: Why such a difference to Canadian consumers - 7/30/2009 5:44:03 AM

wild_Willie2

Posts: 2934
Joined: 10/8/2004
From: Arnhem (holland) yes a bridge to far...
Status: offline

Oh well.

I live in Europe but DL the game from the US section becoause it was about 20% cheaper there

It is a bit silly that you can get a big discount on your download by selecting a different country as your location

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(in reply to 33Vyper)

Post #: 6

RE: Why such a difference to Canadian consumers - 7/30/2009 2:24:38 PM

darrenl

Posts: 18
Joined: 7/29/2009
Status: offline

Lol Vyper...

I didn't do any of the math cause I was enjoying a nice glass of wine at the time

Regarding the purchase, I'm going to put it on hold for now. The dollar is supposed to get close to par and I'm hoping the US and CAN prices get a bit closer together.

(in reply to wild_Willie2)

Post #: 7

RE: Why such a difference to Canadian consumers - 7/30/2009 2:27:04 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Why is this thread in the "War Room" sub-forum? I'll reply and then move it out.

We set the prices based on the exact exchange rate when WITP AE was released. If you're not seeing a close match (1-2% or so) then it may be a typo in the store. I'll re-check the Canadian pricing today.

Regards,

- Erik

_____________________________

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CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to darrenl)

Post #: 8

RE: Why such a difference to Canadian consumers - 7/30/2009 3:46:25 PM

lostsm

Posts: 170
Joined: 7/10/2009
Status: offline

well if you factor in shipping it's always going to be more expensive when shipping from USA to Canada... and this is not counting the duty fee you might get with the post. they always manage to get that 15% some way or another!

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Post #: 9

RE: Why such a difference to Canadian consumers - 7/30/2009 5:59:04 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Ok, I'm looking at our store now. The Download price is $79.99 US and the Physical price is $89.99 US. Conversion rates have changed a bit this week, so I'm using today's conversion rates rather than Monday's (when we set the prices).

$1 US = $1.0823 Canadian
$79.99 US = $86.99 Canadian (current store price is $89.99)
$89.99 US = $97.99 Canadian (current store price is $100.99)

It looks like the store prices are about 3% off today's conversion rates. I don't know if that's the change from Monday alone or if something was off when we set Monday's prices, but 3% is within the margin of possibility. I certainly don't see anything like us overcharging Canadians by $20 or 28.5% as claimed earlier in this thread. If I'm missing something here, please give me more information and I'll check it out. Right now it looks like things are correct.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to lostsm)

Post #: 10

RE: Why such a difference to Canadian consumers - 7/31/2009 10:52:52 AM

Reg

Posts: 2787
Joined: 5/26/2000
From: NSW, Australia
Status: offline

I saved A$4.00 by paying with PayPal in US$ rather than paying DR directly with Aussie$ (compared 15 minutes apart) despite Paypal using an exchange rate 2% lower than the current market rate (0.8067 instead of market 0.8267). DR posted the same prices as above for US$ but the discrepancies seem to kick in when you convert to your local currency.

DR obviously have a different margin on their currency exchanges. As my order took a few days to get sorted, I also noted the DR rates were updated at least daily.

Moral, pay in US$ and use your Bank/PayPal exchange rate I suppose.

P.S. Using Australian (UK) store.

< Message edited by Reg -- 7/31/2009 10:56:51 AM >

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(One day I will learn to spell - or check before posting....)
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(in reply to Erik Rutins)

Post #: 11

RE: Why such a difference to Canadian consumers - 7/31/2009 1:39:12 PM

darrenl

Posts: 18
Joined: 7/29/2009
Status: offline

Hey Erik...thanks for the response. Looks like you're on top of it.

...and I said "to heck with it" and purchased it last night. Had a great time with the Coral Sea last night and I'm very happy with it.

Cheers,
Darren

(in reply to Reg)

Post #: 12