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Problem with bank transfer payment - 8/1/2009 12:39:02 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline 		Last Tuesday, 28th July 2009, I ordered you the PC game "War in the Pacific: Admiralīs Edition" (both physical and digital download).

I ordered bank transfer last Wednesday, 29th July 2009, at 08:45am (in Spain).

Now, Iīm checking my Order Status and still shows that the order is not payed. I contacted you through Online Store Customer Service Team, but I only received an automatic answer, which it doesnīt give me tranquility and didnīt give me the information I want.

Please understand, Iīd like to know whatīs happening with this payment? What can I do? Should I contact with my bank to see whatīs happening or should I wait for a few days? How many days?

Approximately: how long does it take receiving confirmation of payment through bank transfer to you? I use to buy through Internet with this method, but never got this delay (please, note this is first time I buy software from Matrix Games). Please, contac and check with Netgiro Payments AB because the bank transfer is done on Wednesday, 29th July 2009, and Order Status still shows "order is not payed". I donīt understand what is happening!

If I donīt receive an answer soon (and please, donīt send an automatic one), then Iīm afraid Iīll cancel my order and my bank transfer at once next Monday or Tuesday, 4th August. For security, just in case. I wouldnīt like to do it, because Iīm very interested in this game very much, but please understand.

And also, if itīs possible Iīd like to know, approximately: how long does it take arriving the physical product from Matrix Games to Spain?

Thank you very much in advance for your earliest reply.


(P.S.: DearErik, Iīve sent you an e-Mail already with complete information. Thank you!).

< Message edited by Erik Rutins -- 8/1/2009 2:20:01 PM >

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RE: Problem with bank transfer payment - 8/1/2009 12:47:12 PM   
n01487477


Posts: 4779
Joined: 2/21/2006
Status: offline 		Man, never put an order number on the internet !!! Can a mod come in here and sort this out... or the poster edit his order number out ...

--Damian--

(in reply to Joseph_Nevsky)
Post #: 2
RE: Problem with bank transfer payment - 8/1/2009 5:22:31 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: n01487477

Man, never put an order number on the internet !!! Can a mod come in here and sort this out... or the poster edit his order number out ...

--Damian--


Oh, Iīm sorry! I will never do it again, thanks n01487477!


Everything is clear now. Erik contact me very quickly about this matter, and everything seems going fine! Now, I can relax and wait...

Good work!

Thank you very much again and kindest regards.

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(in reply to n01487477)
Post #: 3
RE: Problem with bank transfer payment - 8/1/2009 5:31:29 PM   
SireChaos

 

Posts: 710
Joined: 8/14/2006
From: Frankfurt, Germany
Status: offline
quote:

ORIGINAL: Joseph_Nevsky


quote:

ORIGINAL: n01487477

Man, never put an order number on the internet !!! Can a mod come in here and sort this out... or the poster edit his order number out ...

--Damian--


Oh, Iīm sorry! I will never do it again, thanks n01487477!


Everything is clear now. Erik contact me very quickly about this matter, and everything seems going fine! Now, I can relax and wait...

Good work!

Thank you very much again and kindest regards.


If Erik hasnīt suggested this already: you should get a PayPal account. Itīs fairly easy to set up, it doesnīt cost anything, you donīt (I think) need a credit card for it, and once set up and confirmed (confirming the validity of a bank account takes a few days), payments take less than a minute to resolve.

(in reply to Joseph_Nevsky)
Post #: 4
RE: Problem with bank transfer payment - 8/1/2009 6:33:10 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline 		Thank you for your suggestion, SireChaos. Iīll bear it in mind!

Iīm very happy with Erik, Digital River and Matrix Games team. Erik contact me quickly and tell me all the information I was asking for. And also "DR" send me all the invoice and order details and link for download the game. This reaction give me the signal of very good professional they are. And today is Saturday! Iīm impressed Excellent work!

Now, waiting for pending shipment of physical product... (Iīll try to be patient... ).

Itīs first time I buy software from Matrix Games directly, but Iīm sure Iīll do in future again.

I got in my games collection "Commander: Europe at War", "BoA", "Democracy", "American Civil War", and "UFO: Extraterrestrials", but I bought them in the Spanish market throught other companies distributors like Friendware.

But at the moment the experience is being so good that Iīll directly buy from Matrix Games in future. No doubt.

Thank you very much again!
:)


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(in reply to SireChaos)
Post #: 5
RE: Problem with bank transfer payment - 8/2/2009 2:59:28 AM   
morganbj


Posts: 3634
Joined: 8/12/2007
From: Mosquito Bite, Texas
Status: offline 		Erik ALWAYS fixes these problems promptly. He's da man!

(in reply to Joseph_Nevsky)
Post #: 6
RE: Problem with bank transfer payment - 8/3/2009 8:11:32 AM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: bjmorgan

Erik ALWAYS fixes these problems promptly. He's da man!



I see...


(Now heīs fighting for winning the battle against physical "WitP:AE" delivery... Letīs hope heīll manage to fix this matter soon ).

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(in reply to morganbj)
Post #: 7
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