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RE: Physical Shipment Status

 
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RE: Physical Shipment Status - 8/4/2009 5:02:53 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		The manuals have been received at the US warehouse, finally. We are now applying all the little labels.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ool)
Post #: 151
RE: Physical Shipment Status - 8/4/2009 5:26:39 PM   
GeorgePatton


Posts: 99
Joined: 2/11/2005
Status: offline 		Yay 

BTW are the manuals spiral wire-bound (so it can lay flat when opened), 3-ring loose leaf (for errata inserts), or just regular binding?

300+pages is rather hefty size.



_____________________________

War...war never changes.

(in reply to Erik Rutins)
Post #: 152
RE: Physical Shipment Status - 8/4/2009 5:52:22 PM   
ool


Posts: 470
Joined: 12/25/2007
From: Ottawa, Canada
Status: offline 		I agree with you. Ring for a 330 page manual would be infinitely preferable. Nothing like getting a new game and going through the manual to learn all the nuances of the recent purchase.

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(in reply to GeorgePatton)
Post #: 153
RE: Physical Shipment Status - 8/4/2009 5:55:02 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: GeorgePatton

Yay 

BTW are the manuals spiral wire-bound (so it can lay flat when opened), 3-ring loose leaf (for errata inserts), or just regular binding?

300+pages is rather hefty size.




There´s another recent thread in this forum where you can see an answer for this question

(By the way: I´ve checked my Order Status and... my physical copy is coming at hoomeee!! YUUJUUUU!!

_____________________________


(in reply to GeorgePatton)
Post #: 154
RE: Physical Shipment Status - 8/4/2009 5:55:50 PM   
sdevault


Posts: 143
Joined: 10/28/2008
Status: offline 		Yes...Yes..YES!!!!

OK, give us second, by second updates....

"I have peeled one label from the sheet".....
"Am now flipping the manual over on its front"........
"And now, I am placing the label, perpendicular to the page, upon the manual itself"......
After a deep breath; "Now I am appling pressure to assure good adhesion."


Rinse and repeat.

(in reply to Erik Rutins)
Post #: 155
RE: Physical Shipment Status - 8/4/2009 5:58:28 PM   
Iridium


Posts: 932
Joined: 4/1/2005
From: Jersey
Status: offline 		I'm hoping the labels are plastic and have poor adhesive on them personally. As long as these labels don't require you to damage the book itself while removing them I'll be happy.

_____________________________

Yamato, IMO the best looking Battleship.

"Hey, a packet of googly eyes! I'm so taking these." Hank Venture

(in reply to sdevault)
Post #: 156
RE: Physical Shipment Status - 8/4/2009 6:12:23 PM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline 		V22 Osprey I wasn't singling you out for complaints in my message yesterday. Other people complained and just do not understand the complex nature of the rules for importing (almost anything) from outside the country. Overall the rule/laws work well and consumers rarely "see" what happens under the hood of transactions.

As for my private message over the weekend about your language in the forum. Well, obviously you ignored it and used in 4-letter cap capitals a phrase that is no where near family friendly.

Whether you were trying to be cute or what not I don't care. Please stop using such expressions. It causes me problems when my great-nephew comes across them and the tells his Grandmother (my sister) innocently. I don't need the hassle for your laziness to find a suitable word (which once again is not following this forums rules).

_____________________________

Flipper

(in reply to V22 Osprey)
Post #: 157
RE: Physical Shipment Status - 8/4/2009 6:16:50 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: flipperwasirish

V22 Osprey I wasn't singling you out for complaints in my message yesterday. Other people complained and just do not understand the complex nature of the rules for importing (almost anything) from outside the country. Overall the rule/laws work well and consumers rarely "see" what happens under the hood of transactions.

As for my private message over the weekend about your language in the forum. Well, obviously you ignored it and used in 4-letter cap capitals a phrase that is no where near family friendly.

Whether you were trying to be cute or what not I don't care. Please stop using such expressions. It causes me problems when my great-nephew comes across them and the tells his Grandmother (my sister) innocently. I don't need the hassle for your laziness to find a suitable word (which once again is not following this forums rules).


I didn't ignore your message, you came in with a sarcastic comment that wasn't helping to the situation either.And the point about the 4 letter phrase was so that if you don't know the phrase, you dont know it, its not my fault your nephew knows what that abbriviation means...

I'm going to stop now while I'm ahead.Now you call me lazy, I'm stopping right now...

< Message edited by V22 Osprey -- 8/4/2009 6:21:59 PM >

_____________________________


Art by rogueusmc.

(in reply to wworld7)
Post #: 158
RE: Physical Shipment Status - 8/4/2009 6:20:37 PM   
Placatio

 

Posts: 8
Joined: 4/15/2008
Status: offline 		Glad to hear they're in Minnesota (since I am).

I read the entire manual on the computer and printed key pages, but I'm looking forward to the printed one. I poured through databases and the map for four hours and I don't even know where to start Turn 1. Guess the manual won't help with that, though :)

(in reply to Erik Rutins)
Post #: 159
RE: Physical Shipment Status - 8/4/2009 11:09:00 PM   
ravincravin


Posts: 131
Joined: 5/20/2009
From: Near Tampa, Florida, USA
Status: offline 		Starting turn 1 in the main scenario is like diving in a frigid pool of water. I just finished my first turn this morning and it took me 4 hours to complete the order phase to my satisfaction. Just do it!

Good gaming.

(in reply to Placatio)
Post #: 160
RE: Physical Shipment Status - 8/5/2009 12:35:36 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ravincravin)
Post #: 161
RE: Physical Shipment Status - 8/5/2009 12:40:59 AM   
Iridium


Posts: 932
Joined: 4/1/2005
From: Jersey
Status: offline
quote:

ORIGINAL: Erik Rutins

Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.


Well, here's hoping there isn't any more red tape, good luck with everything tomorrow. I appreciate that you are keeping us informed of the shipping situation, most companies keep their customers in the dark when it comes to stuff like this.

_____________________________

Yamato, IMO the best looking Battleship.

"Hey, a packet of googly eyes! I'm so taking these." Hank Venture

(in reply to Erik Rutins)
Post #: 162
RE: Physical Shipment Status - 8/5/2009 12:53:30 AM   
RevRick


Posts: 2617
Joined: 9/16/2000
From: Thomasville, GA
Status: offline
quote:

ORIGINAL: Erik Rutins

Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.


Ah, Erik. I know this has probably been answered somewhere or the other, but how are you shipping them? I ask because I leave Thursday for my wife and my 40th high school reunion. If it's coming UPS, it will probably sit on my front step for some time before I return. If it is, I probably need to alert one of my parishioners to be on the lookout.
Grazi,
Rick

_____________________________

"Action springs not from thought, but from a readiness for responsibility.” ― Dietrich Bonhoeffer

(in reply to Erik Rutins)
Post #: 163
RE: Physical Shipment Status - 8/5/2009 1:00:51 AM   
ravincravin


Posts: 131
Joined: 5/20/2009
From: Near Tampa, Florida, USA
Status: offline 		You had the option to choose shipping methods when you placed the order at Digital Rivers. I believe it defaulted to UPS ground at a price of around $10+. I changed mine to USPS which was slightly less. If you check your invoice receipt it might shed some light on the shipping method.

Good gaming.

(in reply to RevRick)
Post #: 164
RE: Physical Shipment Status - 8/5/2009 1:26:07 AM   
RevRick


Posts: 2617
Joined: 9/16/2000
From: Thomasville, GA
Status: offline 		Well, I guess I'd best alert my AE Delivery Patrol team.  Hope they do better than the patrol bombers on Oahu!!!

_____________________________

"Action springs not from thought, but from a readiness for responsibility.” ― Dietrich Bonhoeffer

(in reply to ravincravin)
Post #: 165
RE: Physical Shipment Status - 8/5/2009 2:03:59 AM   
jshan


Posts: 97
Joined: 6/27/2004
Status: offline 		We appreciate your efforts Erik! Thanks.

(in reply to RevRick)
Post #: 166
RE: Physical Shipment Status - 8/5/2009 2:38:51 AM   
seydlitz_slith


Posts: 2036
Joined: 6/16/2002
From: Danville, IL
Status: offline 		Thinking about this whole thread reminds me of how everyone in this information age is used to getting things almost immediately....or at least overnight.

Remember when everything that you ordered used to be "allow 4-6 weeks for delivery" which was an improvement over "allow 6-8 weeks for delivery" and we were ok with that.
Then in 1973 came Federal Express followed by the internet in the early nineties. Our grandkids will probably grow up expecting product in minutes because some trekkie will figure out how to make the transporter practical.

(in reply to jshan)
Post #: 167
RE: Physical Shipment Status - 8/5/2009 2:39:43 AM   
rogueusmc


Posts: 4583
Joined: 2/8/2004
From: Texas...what country are YOU from?
Status: offline
quote:

ORIGINAL: RevRick


quote:

ORIGINAL: Erik Rutins

Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.


Ah, Erik. I know this has probably been answered somewhere or the other, but how are you shipping them? I ask because I leave Thursday for my wife and my 40th high school reunion. If it's coming UPS, it will probably sit on my front step for some time before I return. If it is, I probably need to alert one of my parishioners to be on the lookout.
Grazi,
Rick

My 20th is this year...you aren't as old as you try to make out to be...

_____________________________

There are only two kinds of people that understand Marines: Marines and the enemy. Everyone else has a second-hand opinion.

Gen. William Thornson, U.S. Army


(in reply to RevRick)
Post #: 168
RE: Physical Shipment Status - 8/5/2009 3:55:12 AM   
mlees


Posts: 2263
Joined: 9/20/2003
From: San Diego
Status: offline 		Thanks for the updates, Erik. (I ordered a physical copy only, as well.) And thanks for the hard work in trying to get all these snafu's worked out.

(I don't blaim custom's, they're just doing the job they were told to do.)

If you are allowed to divulge, was the response (orders) for this title larger than expected?

(in reply to rogueusmc)
Post #: 169
RE: Physical Shipment Status - 8/5/2009 4:02:29 AM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline
quote:

ORIGINAL: rogueusmc


quote:

ORIGINAL: RevRick


quote:

ORIGINAL: Erik Rutins

Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.


Ah, Erik. I know this has probably been answered somewhere or the other, but how are you shipping them? I ask because I leave Thursday for my wife and my 40th high school reunion. If it's coming UPS, it will probably sit on my front step for some time before I return. If it is, I probably need to alert one of my parishioners to be on the lookout.
Grazi,
Rick

My 20th is this year...you aren't as old as you try to make out to be...



I skipped my 20th 4 years ago. I got married that week instead.

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to rogueusmc)
Post #: 170
RE: Physical Shipment Status - 8/5/2009 11:16:45 AM   
Curty

 

Posts: 269
Joined: 11/25/2005
From: Barnard Castle,Durham County,UK
Status: offline 		My cd /manual has finally arrived. The manual is somewhat smaller than i thought.

Glad to see that it's not ring-bound, as with previous experience, the pages come away all too easily after a while

_____________________________


(in reply to Erik Rutins)
Post #: 171
RE: Physical Shipment Status - 8/5/2009 1:05:21 PM   
RevRick


Posts: 2617
Joined: 9/16/2000
From: Thomasville, GA
Status: offline
quote:

ORIGINAL: rogueusmc


quote:

ORIGINAL: RevRick


quote:

ORIGINAL: Erik Rutins

Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.


Ah, Erik. I know this has probably been answered somewhere or the other, but how are you shipping them? I ask because I leave Thursday for my wife and my 40th high school reunion. If it's coming UPS, it will probably sit on my front step for some time before I return. If it is, I probably need to alert one of my parishioners to be on the lookout.
Grazi,
Rick

My 20th is this year...you aren't as old as you try to make out to be...


I'll be 60 tomorrow. And I still feel like I'm 18 inside. Trouble is, my body says "No, you ain't either!" far too often. Now, 60 isn't that old, and I still get along well with my youth group (Heck, I play bass and sing with them!), but I'm looking more like Santa Clause each day instead of that trim, dark bearded young steamer I used to be.

_____________________________

"Action springs not from thought, but from a readiness for responsibility.” ― Dietrich Bonhoeffer

(in reply to rogueusmc)
Post #: 172
RE: Physical Shipment Status - 8/5/2009 1:16:33 PM   
moonraker65


Posts: 556
Joined: 7/14/2004
From: Swindon,Wilts. UK
Status: offline 		Yay . Got mine today. Thanks to Erik and everybody at Matrix.

(in reply to RevRick)
Post #: 173
RE: Physical Shipment Status - 8/5/2009 1:51:40 PM   
USSAmerica


Posts: 18715
Joined: 10/28/2002
From: Graham, NC, USA
Status: offline
quote:

ORIGINAL: RevRick


quote:

ORIGINAL: rogueusmc


quote:

ORIGINAL: RevRick


quote:

ORIGINAL: Erik Rutins

Labeling is complete, we should have copies to Customs for approval tomorrow. We're told they will approve within a day. Assuming all goes well, that means we could be shipping out from US warehouse as early as Thursday.


Ah, Erik. I know this has probably been answered somewhere or the other, but how are you shipping them? I ask because I leave Thursday for my wife and my 40th high school reunion. If it's coming UPS, it will probably sit on my front step for some time before I return. If it is, I probably need to alert one of my parishioners to be on the lookout.
Grazi,
Rick

My 20th is this year...you aren't as old as you try to make out to be...


I'll be 60 tomorrow. And I still feel like I'm 18 inside. Trouble is, my body says "No, you ain't either!" far too often. Now, 60 isn't that old, and I still get along well with my youth group (Heck, I play bass and sing with them!), but I'm looking more like Santa Clause each day instead of that trim, dark bearded young steamer I used to be.


Happy Early Birthday, Reverend!

_____________________________

Mike

"Good times will set you free" - Jimmy Buffett

"They need more rum punch" - Me


Artwork by The Amazing Dixie

(in reply to RevRick)
Post #: 174
RE: Physical Shipment Status - 8/5/2009 6:02:42 PM   
TalonCG2


Posts: 95
Joined: 3/19/2008
From: Florida, USA
Status: offline
quote:

ORIGINAL: Erik Rutins

The manuals have been received at the US warehouse, finally. We are now applying all the little labels.


Just out of curiosity, how many labels/manuals are we talking about?

_____________________________

Clear skies and tailwinds,
Chuck

(in reply to Erik Rutins)
Post #: 175
RE: Physical Shipment Status - 8/5/2009 6:08:28 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		A lot of labels ...and they're little ones too.

We delivered the sample manuals and the required form via courier to Customs this morning for their evaluation. We are just waiting for word back. The best case scenario is they approve it today based on the samples and we start shipping today or tomorrow morning from the US warehouse. The worst case scenarios is they randomly decide they want to inspect all the other labels on all the other manuals on-site at the warehouse at their convenience. If that happens, all bets are off as the timing will be entirely out of our control. We are obviously hoping for the first outcome, which we are told is more likely.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TalonCG2)
Post #: 176
RE: Physical Shipment Status - 8/5/2009 7:25:22 PM   
hellfirejet


Posts: 1052
Joined: 12/16/2008
From: Scotland
Status: offline 		Brilliant I received the boxed version today here in the UK,just one little hitch. the manual was slightly to thick to fit within the box, due to the plastic retention supports.So I cut them from the box,so now the manual just lets the box close,fantastic manual by the way,just love the game.

_____________________________

Regards,
Graham.

I'm not retreating, I'm attacking in a different direction! Lewis B. "Chesty" Puller

(in reply to Erik Rutins)
Post #: 177
RE: Physical Shipment Status - 8/6/2009 2:34:54 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Customs did not find time in their day to look at our two sample manuals today and approve them. Hopefully tomorrow.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hellfirejet)
Post #: 178
RE: Physical Shipment Status - 8/6/2009 2:46:35 AM   
thegreatwent


Posts: 3011
Joined: 8/24/2004
From: Denver, CO
Status: offline 		Erik if you were evil you could post their phone number and let us AE addicts drive them nuts. Oh wait that may backfire with bureaucrats.

_____________________________


(in reply to Erik Rutins)
Post #: 179
RE: Physical Shipment Status - 8/6/2009 2:48:01 AM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: Erik Rutins

Customs did not find time in their day to look at our two sample manuals today and approve them. Hopefully tomorrow.


This is insane, its like fate doesn't want me to play this.

_____________________________


Art by rogueusmc.

(in reply to Erik Rutins)
Post #: 180
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