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RE: Physical Shipment Status

 
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RE: Physical Shipment Status - 8/11/2009 8:08:43 AM   
Dawy

 

Posts: 26
Joined: 7/8/2002
Status: offline 		Ordered on 3rd August, arrived today from UK to Australia, standard post. Eight days, not bad for half the world away.



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(in reply to Grotius)
Post #: 301
RE: Physical Shipment Status - 8/11/2009 12:09:26 PM   
Joseph_Nevsky


Posts: 46
Joined: 7/28/2009
From: Spain
Status: offline
quote:

ORIGINAL: Joseph_Nevsky


quote:

ORIGINAL: Erik Rutins

...Once our warehouse ships it...

...Regards,

- Erik...

...Well, in my case it is not important to get the physical copy quickly...

...So, let´s have some patience then...


Well, a few words to say: my physical copy just arrived today!

Ten days only, so it´s very good service. I´m very happy

Also, I must say I´m very impressed about the overall quality. Very good job! Congratulations to Eric Rutins and to all Matrix Games team!

(now, let´s learn a new game!)

Regards,
J


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(in reply to Joseph_Nevsky)
Post #: 302
RE: Physical Shipment Status - 8/11/2009 12:26:59 PM   
Oliver Heindorf


Posts: 1911
Joined: 5/1/2002
From: Hamburg/Deutschland
Status: offline 		physical shipment arrived today - hoorraayy !!!

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(in reply to Joseph_Nevsky)
Post #: 303
RE: Physical Shipment Status - 8/11/2009 12:39:05 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline 		Just recieved my copy and while manual and CD are in good condition, the box itself is broken. That's sad, because I purchased the physical version in order to shelve it.

Was no wise decision to put the heavy book on an almost empty box and don't add any packaging material, to prevent it from being crunched during transport.

(in reply to Joseph_Nevsky)
Post #: 304
RE: Physical Shipment Status - 8/11/2009 12:47:41 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Lützow
Just recieved my copy and while manual and CD are in good condition, the box itself is broken. That's sad, because I purchased the physical version in order to shelve it.
Was no wise decision to put the heavy book on an almost empty box and don't add any packaging material, to prevent it from being crunched during transport.


Sorry to hear that, if you e-mail me with your order ID I can try to get you a replacement box.


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Lützow)
Post #: 305
RE: Physical Shipment Status - 8/11/2009 12:48:39 PM   
Fletcher


Posts: 3386
Joined: 10/26/2006
From: Jerez, Spain, EU
Status: offline 		Hello Erik !.
At first, excuse me for my poor english, it is not my native laguague.
I´m writing this message to you because I am seriourly worried with my order status. Several spanish friends have received emails with changes in their order status (backordered to shipped) when they have been order the game one day after me, and other have receive the physical copy already.
I order the Admiral Edition game July 27th (the first day if I am not confused), probably I must have more patience with it, like you tell us in several thread in the forums. If you think that could be a problem I can send whatever you tell me my order number, special promo code or serial.
Excuse me if my worries are unneccesary with your warehouse working hard this days.
Best wishes.
Regards
Ramón



< Message edited by Fletcher -- 8/11/2009 12:51:19 PM >

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(in reply to Erik Rutins)
Post #: 306
RE: Physical Shipment Status - 8/11/2009 12:51:56 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Ramon,

Please e-mail me at erikr@matrixgames.com with your Order ID and I'll check on your order status with the warehouse.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fletcher)
Post #: 307
RE: Physical Shipment Status - 8/11/2009 12:56:19 PM   
Fletcher


Posts: 3386
Joined: 10/26/2006
From: Jerez, Spain, EU
Status: offline 		Thank you very much Erik for your quick answer.
I sent you an email with my ID order.
thanks in advance.
Regards
Fletcher


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WITP-AE, WITE

(in reply to Erik Rutins)
Post #: 308
RE: Physical Shipment Status - 8/11/2009 1:17:48 PM   
Templer_12


Posts: 1700
Joined: 1/5/2009
From: Germany
Status: offline 		Germany calling

8/1/2009 Physical + Digital order
8/4/2009 Received Email about Shipping Notification
8/11/2009 Box on my Desk

Hurrah, hurrah, hurra...

From the halls of Montezuma to the shores of Tripoli.......

< Message edited by Templer -- 8/11/2009 1:18:25 PM >

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(in reply to Dawy)
Post #: 309
RE: Physical Shipment Status - 8/11/2009 3:41:54 PM   
Grotius


Posts: 5798
Joined: 10/18/2002
From: The Imperial Palace.
Status: offline 		USA calling here. I managed to retrieve my order number, and I'm listed as shipment "pending" and order status as "Backordered." I've e-mailed my order number to Erik.

It's not a big deal, but I sure am looking forward to getting that manual. :)

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(in reply to Templer_12)
Post #: 310
RE: Physical Shipment Status - 8/11/2009 3:44:42 PM   
John Lansford

 

Posts: 2662
Joined: 4/29/2002
Status: offline 		I ordered the AM of the first day, still waiting for my physical copy.  Where can I find my order # to check on where the package is?

(in reply to Grotius)
Post #: 311
RE: Physical Shipment Status - 8/11/2009 3:49:53 PM   
whippleofd

 

Posts: 617
Joined: 12/23/2005
Status: offline 		Ordered 27 July 2009. Checked status today at 1046 EST and still backordered. I will be out of town on vacation until 20 August 2009. I'll PM my order number to Erik and hope to find it waiting when I return.

Whipple

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1981 RTC, SD
81-82 NPS, Orlando
82-85 NPTU, Idaho Falls
85-90 USS Truxtun (CGN-35)
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(in reply to John Lansford)
Post #: 312
RE: Physical Shipment Status - 8/11/2009 4:27:32 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		I'm going to be last wargamer on this planet to get to play.

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Art by rogueusmc.

(in reply to whippleofd)
Post #: 313
RE: Physical Shipment Status - 8/11/2009 4:34:01 PM   
Templer_12


Posts: 1700
Joined: 1/5/2009
From: Germany
Status: offline
quote:

ORIGINAL: V22 Osprey

I'm going to be last wargamer on this planet to get to play.


Maybe you´re wrong.

If you´re serios wargamer, there is quite a change this is the last wargame you gonna play.

< Message edited by Templer -- 8/11/2009 4:42:12 PM >

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(in reply to V22 Osprey)
Post #: 314
RE: Physical Shipment Status - 8/11/2009 4:36:08 PM   
anarchyintheuk

 

Posts: 3921
Joined: 5/5/2004
From: Dallas
Status: offline 		I might give you a run for your money . . . I did have 2-day delivery ordered however.

(in reply to V22 Osprey)
Post #: 315
RE: Physical Shipment Status - 8/11/2009 5:03:19 PM   
Capt Henry_MatrixForum

 

Posts: 103
Joined: 4/1/2005
Status: offline 		UPS says I'll have my copy today!! I didn't order fast delivery, but I do live less than 100 miles from the Minnesota warehouse. I was listed as backordered until last night.

(in reply to anarchyintheuk)
Post #: 316
RE: Physical Shipment Status - 8/11/2009 7:32:59 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline 		I checked in at findmyorder yesterday, and it told me I was backordered and pending. Today it has no record of my order at all. Is that a good thing or a bad thing? 

(in reply to Capt Henry_MatrixForum)
Post #: 317
RE: Physical Shipment Status - 8/11/2009 7:52:17 PM   
LarryP


Posts: 3783
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: rmielech

I checked in at findmyorder yesterday, and it told me I was backordered and pending. Today it has no record of my order at all. Is that a good thing or a bad thing? 


Yesterday I checked on mine using my email and area code. Nothing found. Then I used the order number and last five digits of the credit card and it found it. Did you use a different method of finding it today than yesterday?

(in reply to rmielech)
Post #: 318
RE: Physical Shipment Status - 8/11/2009 8:03:30 PM   
pmelheck1

 

Posts: 610
Joined: 4/3/2003
From: Alabama
Status: offline 		Mine shipped out yesterday. Currently it's in transit having left omaha at 1231. Est delivery date is 13 Aug. Hurrah!

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(in reply to LarryP)
Post #: 319
RE: Physical Shipment Status - 8/11/2009 8:05:02 PM   
AlanBernardo

 

Posts: 200
Joined: 12/8/2007
From: Ohio
Status: offline 		Still backordered. I did get a reminder that my card will be charged or has been charged.

Ordered Monday, the day of the release.

USA. This all seems so hit-and-miss.

Looks like I'm looking at the game arriving next week.

I did order the downloadable version also, but I want a hard-copy of the manual.

This findmyorder thing sometimes works and sometimes doesn't.

Edit: email notification came in.

Alan






< Message edited by AlanBernardo -- 8/12/2009 3:20:29 AM >

(in reply to LarryP)
Post #: 320
RE: Physical Shipment Status - 8/11/2009 8:15:03 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline 		I balked at the 5 number credit card thing. I'll try again.

(in reply to LarryP)
Post #: 321
RE: Physical Shipment Status - 8/11/2009 8:17:43 PM   
miked489

 

Posts: 91
Joined: 5/29/2005
Status: offline 		order july 27 still didn,t get my game or manual i live in phila.

(in reply to rmielech)
Post #: 322
RE: Physical Shipment Status - 8/11/2009 8:22:57 PM   
grraven2004


Posts: 273
Joined: 3/4/2004
From: Cuyahoga Falls OH
Status: offline 		I just removed the made in china sticker from my manual. I hope the customs agents don't come knockin on my door or I'll have to sick my Red Heeler on them then I'll be commiting two crimes!!!

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Human by birth

Klingon By choice!

Sig changed per Erik's request

(in reply to miked489)
Post #: 323
RE: Physical Shipment Status - 8/11/2009 9:03:07 PM   
ckk

 

Posts: 1268
Joined: 10/18/2000
From: Pensacola Beach FL
Status: offline 		I just got my reminder from DRI that I should be looking for my charge card to say..... I'm down with that, but it would have been niice for them to say "shipped 8/12 expect delivery by 8/15' Yeah I know shipping and accounting don't talk to each other

(in reply to grraven2004)
Post #: 324
RE: Physical Shipment Status - 8/11/2009 9:07:43 PM   
IndyShark


Posts: 303
Joined: 7/7/2002
From: Indianapolis
Status: offline
quote:

ORIGINAL: mullk

Mine shipped out yesterday. Currently it's in transit having left omaha at 1231. Est delivery date is 13 Aug. Hurrah!


How do you track where it is? Mine shipped out yesterday as well

(in reply to pmelheck1)
Post #: 325
RE: Physical Shipment Status - 8/11/2009 9:17:01 PM   
pmelheck1

 

Posts: 610
Joined: 4/3/2003
From: Alabama
Status: offline 		view order details on the order status screen has a UPS tracking number in it. mine shipped UPS anyway...


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(in reply to IndyShark)
Post #: 326
RE: Physical Shipment Status - 8/11/2009 9:35:35 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline
quote:

ORIGINAL: grraven2004

I just removed the made in china sticker from my manual. I hope the customs agents don't come knockin on my door or I'll have to sick my Red Heeler on them then I'll be commiting two crimes!!!


This ''Printed in China'' better be made out of Gold.

Especially for delaying the game a whole week, it better be the best printed in china sticker ever concieved.

_____________________________


Art by rogueusmc.

(in reply to grraven2004)
Post #: 327
RE: Physical Shipment Status - 8/11/2009 9:44:11 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I've heard from a number of you today regarding your order status. I want you to know that you are not being ignored. I have a whole set of inquiries into the warehouse but have not yet heard back. I am pinging them regularly, I expect I'll get a bunch of answers at the end of the day.

We do expect that any of the first wave of back-orders that were not fulfilled yesterday would be fulfilled today. I think the main cause for concern would be if by tomorrow morning your order status still showed back ordered. So if you ordered on July 27th, it should ship out by today.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to V22 Osprey)
Post #: 328
RE: Physical Shipment Status - 8/11/2009 10:01:36 PM   
rmielech

 

Posts: 98
Joined: 10/9/2004
Status: offline 		Sigh. Still backordered and pending. And helpless. No wonder the Japanese pulled off Pearl Harbor. The allies must have been backordered and pending in real life. They didn't get their manual in time. 

(in reply to Erik Rutins)
Post #: 329
RE: Physical Shipment Status - 8/11/2009 10:23:07 PM   
IndyShark


Posts: 303
Joined: 7/7/2002
From: Indianapolis
Status: offline 		Which order status screen? I can't seem to find the one you are referring to.

(in reply to pmelheck1)
Post #: 330
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