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RE: Physical Shipment Status

 
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RE: Physical Shipment Status - 8/19/2009 1:44:51 AM   
Hanzberger


Posts: 921
Joined: 4/26/2006
From: SE Pennsylvania
Status: offline 		Is this thing coming UPS or USPS?

(in reply to ckk)
Post #: 421
RE: Physical Shipment Status - 8/19/2009 1:49:54 AM   
Hanzberger


Posts: 921
Joined: 4/26/2006
From: SE Pennsylvania
Status: offline
quote:

ORIGINAL: Erik Rutins

Postal Service tracking, in my experience, is really hit or miss. I've had it say absolutely nothing useful still when I had the package in my hand. That said, send me your Order ID and I'll find out when they actually shipped it out from our warehouse.


Your box is full. LOL Can't Imagine why??

(in reply to Erik Rutins)
Post #: 422
RE: Physical Shipment Status - 8/19/2009 2:24:30 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		E-mail me please at erikr@matrixgames.com, don't PM.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Hanzberger)
Post #: 423
RE: Physical Shipment Status - 8/19/2009 3:11:22 AM   
Kull


Posts: 2625
Joined: 7/3/2007
From: El Paso, TX
Status: offline
quote:

ORIGINAL: Erik Rutins

E-mail me please at erikr@matrixgames.com, don't PM.


Hi Erik,

Hanzberger sent me his USPS tracking number (definitely Postal Service and not UPS). Here's the message when you log in:

The U.S. Postal Service was electronically notified by the shipper on August 13, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.

In fairness, he's 5 days in and that's all he's getting. Sounds like there might be a snafu.

Edit: e-Mailed you his USPS number

< Message edited by Kull -- 8/19/2009 3:15:06 AM >

(in reply to Erik Rutins)
Post #: 424
RE: Physical Shipment Status - 8/19/2009 3:28:58 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I need his Order ID, not his USPS number. I want to confirm that we shipped it out - if the USPS actually has it, I have no influence there.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Kull)
Post #: 425
RE: Physical Shipment Status - 8/19/2009 3:40:40 AM   
Kull


Posts: 2625
Joined: 7/3/2007
From: El Paso, TX
Status: offline 		BTW, my shipment arrived as scheduled today. Manual looks very nice. And like several others here, my AE case was cracked - not in pieces, but the top left side has a 2-inch crack running down the side. A few thoughts:

1) The cardboard package looked pretty clean. No obvious dents or anything to signify "rougher-than-normal" handling

2) The box also contained WPO, and it had no damage.

3) The AE case was situated beneath the manual and atop WPO, so if anything it was more insulated than anything else in the box.

4) In my experience, the case design used for AE is something normally used on .5" thick cases, not one that's .9" thick. Games with large manuals normally come in 1" boxes in which the plastic walls are about twice as thick as the AE's box.

5) The manual itself is fairly heavy (just guessing but it's got to be fairly close to a pound), and putting that weight on top of a thin walled case with no internal support is going to leave the case vulnerable to even a moderate level of shock. There's literally nothing to absorb it.

6) If the game was shipped with the manual inside the case, that probably would have offset the all the negatives. Recommend you institute that as a policy on all future orders.

(in reply to Kull)
Post #: 426
RE: Physical Shipment Status - 8/19/2009 9:33:22 AM   
iaidoka2


Posts: 137
Joined: 2/8/2005
From: Melbourne, Australia
Status: offline 		Mine also arrived at work today. It hadn't been packaged very well, the UK Royal Mail had put it in a plastic bag with writing on it saying they had damaged it. On inspection, the case was fine and the manual was fine apart from some very minor crinkling on the outside. It did travel from the UK to Aus though.

(in reply to Kull)
Post #: 427
RE: Physical Shipment Status - 8/19/2009 7:34:10 PM   
invernomuto


Posts: 986
Joined: 10/8/2004
From: Turin, Italy
Status: offline 		Am I the only one that is still waiting for physical shipment? Ordered the game 7/27 and I received the shipping notification mail 8/3.
Still waiting and counting...

PS
is there a way to track my shipment? Ordered from EU store.
Order ID 145531275 


< Message edited by invernomuto -- 8/19/2009 7:39:07 PM >

_____________________________


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Post #: 428
RE: Physical Shipment Status - 8/19/2009 10:03:31 PM   
JamesM

 

Posts: 1017
Joined: 8/28/2000
From: QLD, Australia
Status: offline
quote:

ORIGINAL: invernomuto

Am I the only one that is still waiting for physical shipment?


Nope!

(in reply to invernomuto)
Post #: 429
RE: Physical Shipment Status - 8/19/2009 10:21:01 PM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		My copy from NWS should be coming tomorrow.....hopefully.....

_____________________________


Art by rogueusmc.

(in reply to JamesM)
Post #: 430
RE: Physical Shipment Status - 8/19/2009 10:46:05 PM   
JSBoomer


Posts: 267
Joined: 11/5/2004
From: Edmonton Alberta
Status: offline 		I'm still waiting for mine as well, and I'm unable to track it so who knows when it will arrive.

_____________________________

Jordan S. Bujtas
Deas Gu Cath


(in reply to V22 Osprey)
Post #: 431
RE: Physical Shipment Status - 8/19/2009 10:55:34 PM   
ckk

 

Posts: 1268
Joined: 10/18/2000
From: Pensacola Beach FL
Status: offline 		USPS

(in reply to Hanzberger)
Post #: 432
RE: Physical Shipment Status - 8/19/2009 11:17:33 PM   
ool


Posts: 470
Joined: 12/25/2007
From: Ottawa, Canada
Status: offline 		Nope. Still waiting as well!

_____________________________


(in reply to invernomuto)
Post #: 433
RE: Physical Shipment Status - 8/20/2009 12:32:48 AM   
IndyShark


Posts: 303
Joined: 7/7/2002
From: Indianapolis
Status: offline 		Erik, can you help me? I sent a note to the Matrix store and have not received a response. I ordered my but the tracking number is not a valid UPS tracking number.

I ordered it within a day or two of when it was released and it still isn't here yet in Indiana.

Thanks!

(in reply to ool)
Post #: 434
RE: Physical Shipment Status - 8/20/2009 4:15:52 AM   
Tanaka


Posts: 4378
Joined: 4/8/2003
From: USA
Status: offline 		Finally got mine today!

_____________________________


(in reply to IndyShark)
Post #: 435
RE: Physical Shipment Status - 8/20/2009 7:01:27 AM   
El Savior

 

Posts: 337
Joined: 7/31/2003
From: Finland
Status: offline 		I got mine two days ago. Ordered WITP:AE last week, it took less than a week arrive here in Finland. Nice job!

Haven't got time to play much, but I'm reading manual now. So many improvements over old WITP, this really is a new game.

_____________________________

El Savior

(in reply to Tanaka)
Post #: 436
RE: Physical Shipment Status - 8/20/2009 11:35:26 AM   
JamesM

 

Posts: 1017
Joined: 8/28/2000
From: QLD, Australia
Status: offline 		Finally got it today!

(in reply to El Savior)
Post #: 437
RE: Physical Shipment Status - 8/20/2009 5:39:05 PM   
donkuchi19


Posts: 1062
Joined: 3/14/2004
From: Cleveland, Ohio
Status: offline 		My delivery showed up today, but my case was crushed. Sent of an e-mail to Erik.


(in reply to JamesM)
Post #: 438
RE: Physical Shipment Status - 8/20/2009 10:34:38 PM   
JamesM

 

Posts: 1017
Joined: 8/28/2000
From: QLD, Australia
Status: offline 		I must say the invoice I received with the physical copy was interesting.  According to invoice the price was $0.00 and the customs declaration quoted the value as $0.01 Australian dollars.  I thought I paid for this game

Also there was several copies of the invoice.

< Message edited by jamesm -- 8/21/2009 12:35:44 PM >

(in reply to donkuchi19)
Post #: 439
RE: Physical Shipment Status - 8/21/2009 11:34:00 AM   
Hanzberger


Posts: 921
Joined: 4/26/2006
From: SE Pennsylvania
Status: offline

(in reply to JamesM)
Post #: 440
RE: Physical Shipment Status - 8/22/2009 12:07:46 PM   
Hanzberger


Posts: 921
Joined: 4/26/2006
From: SE Pennsylvania
Status: offline 		AHH GOOD NEWS I think I may be getting it today~! Of course we are getting slammed with rain so it will probably be soggy. Hey if I didn't have bad luck I wouldn't have any luck at all.

(in reply to Hanzberger)
Post #: 441
RE: Physical Shipment Status - 8/22/2009 3:08:47 PM   
Prince of Eckmühl


Posts: 2459
Joined: 6/25/2006
From: Texas
Status: offline
quote:

ORIGINAL: Kull

And like several others here, my AE case was cracked - not in pieces, but the top left side has a 2-inch crack running down the side.


I'm relatively certain that the crack in the AE case was caused by the manual being slightly smaller than the case itself. When pressure is placed downward on the either side, and there's no place for the other side to go, the manual is pressed INTO the case, and the latter cracks along a seam that's perpendicular to the force. If the manual had been larger than the case, or a piece of cardboard inserted between case and manual, I don't think that the case would have been damaged. I emailed Erik about this already. If nothing else, I wanted Matrix to learn from it.

PoE (aka ivanmoe)


_____________________________

Government is the opiate of the masses.

(in reply to Kull)
Post #: 442
RE: Physical Shipment Status - 8/22/2009 3:17:50 PM   
Kull


Posts: 2625
Joined: 7/3/2007
From: El Paso, TX
Status: offline
quote:

ORIGINAL: Prince of Eckmühl

quote:

ORIGINAL: Kull

And like several others here, my AE case was cracked - not in pieces, but the top left side has a 2-inch crack running down the side.


I'm relatively certain that the crack in the AE case was caused by the manual being slightly smaller than the case itself. When pressure is placed downward on the either side, and there's no place for the other side to go, the manual is pressed INTO the case, and the latter cracks along a seam that's perpendicular to the force. If the manual had been larger than the case, or a piece of cardboard inserted between case and manual, I don't think that the case would have been damaged. I emailed Erik about this already. If nothing else, I wanted Matrix to learn from it.

PoE (aka ivanmoe)



Good analysis. I think the case is inherently flimsy (walls are too thin), but yes, the fact the manual is placed in such a way that none of it's weight is borne by supporting case walls? Absolutely a major contributor.

(in reply to Prince of Eckmühl)
Post #: 443
RE: Physical Shipment Status - 8/23/2009 12:10:01 AM   
Hanzberger


Posts: 921
Joined: 4/26/2006
From: SE Pennsylvania
Status: offline 		Finally got my game today and it was in great condition. I think its the luck of the draw as far as condition goes. Something heavy lands on it in transit and hence your damage.

(in reply to Kull)
Post #: 444
RE: Physical Shipment Status - 8/23/2009 12:15:00 AM   
Kull


Posts: 2625
Joined: 7/3/2007
From: El Paso, TX
Status: offline
quote:

ORIGINAL: Hanzberger

Finally got my game today and it was in great condition. I think its the luck of the draw as far as condition goes. Something heavy lands on it in transit and hence your damage.


Glad to hear it finally made it! Those us with UPS shipments at least had the ability to watch our package move across the country, however slowly. Pretty frustrating for those of you who drew the USPS "short straw" and just knew that it was in transit.....somewhere......

(in reply to Hanzberger)
Post #: 445
RE: Physical Shipment Status - 8/23/2009 2:46:49 AM   
Prince of Eckmühl


Posts: 2459
Joined: 6/25/2006
From: Texas
Status: offline 		One final comment on this and then I'll let the whole thing go. I've bought several games from another wargame publisher that puts a piece of cardboard between case and manual when they "ship and handle" them. I never knew why, but now I do.




_____________________________

Government is the opiate of the masses.

(in reply to Kull)
Post #: 446
RE: Physical Shipment Status - 8/23/2009 3:22:43 AM   
V22 Osprey


Posts: 1593
Joined: 4/8/2008
From: Corona, CA
Status: offline 		My game is now a 45 minute drive away from my house, but because the Postal guys out here don't deliver mail on sundays, I'm screwed until Monday.

< Message edited by V22 Osprey -- 8/23/2009 3:23:27 AM >

_____________________________


Art by rogueusmc.

(in reply to Prince of Eckmühl)
Post #: 447
RE: Physical Shipment Status - 8/23/2009 3:33:55 AM   
Buck Beach

 

Posts: 1973
Joined: 6/25/2000
From: Upland,CA,USA
Status: offline
quote:

ORIGINAL: V22 Osprey

My game is now a 45 minute drive away from my house, but because the Postal guys out here don't deliver mail on sundays, I'm screwed until Monday.



I say this with all sincerity, if it wasn't for bad luck you'd have no luck at all . I really feel for you

(in reply to V22 Osprey)
Post #: 448
RE: Physical Shipment Status - 8/23/2009 5:08:42 AM   
Prince of Eckmühl


Posts: 2459
Joined: 6/25/2006
From: Texas
Status: offline
quote:

ORIGINAL: Buck Beach

I say this with all sincerity, if it wasn't for bad luck you'd have no luck at all .


Gloom, despair and agony, aus-pree!


_____________________________

Government is the opiate of the masses.

(in reply to Buck Beach)
Post #: 449
RE: Physical Shipment Status - 8/23/2009 1:38:48 PM   
wworld7


Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline 		The US Postal Service ONLY delivers Express Mail on Sunday. I don't believe NWS has this option for shipping. And if they did you probably couldn't afford the extra charge, otherwise you would have ordered from Matrix and already have the game in your hands.

Monday is only one more day and your package will arrive and will bring you happiness.





_____________________________

Flipper

(in reply to V22 Osprey)
Post #: 450
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