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Help! Can't access Matrix e-store!

 
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Help! Can't access Matrix e-store! - 6/3/2002 9:17:39 AM   
Possum

 

Posts: 349
Joined: 3/27/2000
From: Adelaide, SA, Australia
Status: offline 		Hello.
I have a problem with the Matrix e-store.
I have forgotten my login name and password.
And I no longer have the original e-mail informing me of the detials on my system, or in the message archive.
Now for some reason the login name that I normally use (Possum) dosn't work, and neithe does any of the other common or likely names work either. I've tried my real name, my e-mail address, and variations of my user name, to no avail.
I tried to create a new account, but the system said I can't as that e-mail address is already used by an existing account!
Grrrrrr......
I e-mailed the matrix help desk 3 weeks ago about this problem, and have not yet received a reply.
Sigh...
I did so want to purchace and play Uncommon Valor. But now I'll just go and settle dow to play Morrowind instead.

_____________________________

"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.
Post #: 1
- 6/3/2002 11:17:40 AM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline 		I forwarded you help request to David Heath Director of Operations. He should be reponding to you request very soon.

_____________________________


(in reply to Possum)
Post #: 2
- 6/3/2002 11:34:41 AM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline 		I know your overseas but I was asked if you would try the toll free # 1-888-280-7782. And then we'll go form their.

_____________________________


(in reply to Possum)
Post #: 3
- 6/4/2002 9:57:31 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi

Are you at a PO Box or APO/FPO?

(in reply to Possum)
Post #: 4
- 6/5/2002 7:30:21 AM   
Possum

 

Posts: 349
Joined: 3/27/2000
From: Adelaide, SA, Australia
Status: offline 		I do not understand, what is a APO/FPO?

_____________________________

"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.

(in reply to Possum)
Post #: 5
- 6/5/2002 8:02:08 AM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline 		[QUOTE]Originally posted by Possum
[B]I do not understand, what is a APO/FPO? [/B][/QUOTE]
Hmmm, as defined, they are US Military Post Office's:

APO stands for "Army Post Office," and is associated with Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with Navy installations and ships.

There are restrictions as to what and how items are sent to these addresses.

FYI

_____________________________


(in reply to Possum)
Post #: 6
- 6/5/2002 12:55:48 PM   
Possum

 

Posts: 349
Joined: 3/27/2000
From: Adelaide, SA, Australia
Status: offline 		In answer to your question David, No I do not have a PO box,
and I work for the University of South Australia.

_____________________________

"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.

(in reply to Possum)
Post #: 7
the best site for wargames - 6/11/2002 8:34:50 PM   
kdevere

 

Posts: 19
Joined: 3/21/2002
From: schoharie,ny
Status: offline 		is [url]www.the-underdogs.org[/url]

_____________________________

keelan devere
Part of the original Waffen-SS formation, SS-Stabswache Berlin was formed by Oberstgruppenfüuhrer Joseph (Sepp) Dietrich as a Praetorian Guard responsible for protecting Nazi leader Adolf Hitler.

Leibstandarte SS Adolf Hitler became one

(in reply to Possum)
Post #: 8
- 6/12/2002 9:18:17 AM   
Possum

 

Posts: 349
Joined: 3/27/2000
From: Adelaide, SA, Australia
Status: offline 		Er.
I actually wanted to BUY a NEW copy of Uncommon Valor.
But thanks for the tip anyway.

BTW Matrix, any progress?
It's just I have had no contact with you people, apart from this Thread. Or am I going to become a permenent, very reluctant, ex-customer? ( Due to this problem never being fixed, hence locking me out of the matrix e-store forever.)

_____________________________

"We're having a war, and we want you to come!"
So the pig began to whistle and to pound on a drum.
"We'll give you a gun, and we'll give you a hat!"
And the pig began to whistle when they told the piggies that.

(in reply to Possum)
Post #: 9
- 6/12/2002 10:17:11 AM   
Supervisor

 

Posts: 5166
Joined: 3/2/2004
Status: offline 		[QUOTE]Originally posted by Possum
[B]Er.
I actually wanted to BUY a NEW copy of Uncommon Valor.
But thanks for the tip anyway.

BTW Matrix, any progress?
It's just I have had no contact with you people, apart from this Thread. Or am I going to become a permenent, very reluctant, ex-customer? ( Due to this problem never being fixed, hence locking me out of the matrix e-store forever.) [/B][/QUOTE]
This bump should get their attention again. Your last message might have just been missed. Mistakes happen. Matrix is pretty good about responding overall.

You might also check here, as well:

-- Australia, New Zealand --
Vortigern Strategic Software
P.O Box 1081
Lismore NSW 2480
Ph/Fax 02 6689 1919
Mobile 0409 048379
Usual Business Hours - 9am - 3.30pm Wednesday.
Office open periodically at other times

Just a thought.

_____________________________


(in reply to Possum)
Post #: 10
- 6/12/2002 11:53:36 AM   
Mojo

 

Posts: 915
Joined: 2/6/2002
From: Portland, Oregon USA
Status: offline 		When I bought my copy of UV I didn't bother to set up an account. I just bought it as a guest. Have you tried that?

_____________________________

If something's not working you might want to tunk it a dite.
Mojo's Mom

(in reply to Possum)
Post #: 11
Response... - 6/12/2002 2:23:18 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Possum,

If this is still not resolved, please e-mail [email]erikr@matrixgames.com[/email] and [email]davidh@matrixgames.com[/email] with your real name, e-mail address and account login. We should be able to get this resolved quickly. I'm not sure why things have taken so long, since I know the help desk items have been addressed several times in the interim.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Possum)
Post #: 12
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