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COG:EE Discount Coupon - Erik Rutkins Question

 
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COG:EE Discount Coupon - Erik Rutkins Question - 11/27/2009 2:58:53 PM   
slybelle

 

Posts: 193
Joined: 10/16/2005
Status: offline 		Erik,

I left a message for support and I tried to send you one directly (not sure if it made it because your box appeared full) a couple of days ago, but I was recently trying to get a discount code for COG:EE since I was an original owner, but I could not do it. Kept saying I had already used it. At this point I'm not sure how I would have used it since I never purchased it, but it is possible that maybe I downloaded in the past with the intent to buy but never did.

Could I possibly get another discount code since I never used it? If so, let me know what I need to do. In my emails to you and support, I included my order number.

Thanks!

< Message edited by slybelle -- 11/30/2009 11:21:17 PM >
Post #: 1
RE: COG:EE Discount Coupon - Erik Question - 11/29/2009 12:18:07 AM   
slybelle

 

Posts: 193
Joined: 10/16/2005
Status: offline 		Friendly bump...with additional question.

Can you use the $10 upgrade discount along with the holiday sales promotion, or can you only use one or the other? Seems like you should be able to use both but just wanted to confirm.

(in reply to slybelle)
Post #: 2
RE: COG:EE Discount Coupon - Erik Question - 11/30/2009 11:21:14 PM   
slybelle

 

Posts: 193
Joined: 10/16/2005
Status: offline 		Sorry for bumping up again, but I'm having no luck in getting my question answer through the official suppport help desk (or here) and has been nearly a week since I made my first request. I'm sure the holiday might have had something to do with it so just hoping for a quick response.

Thanks!

(in reply to slybelle)
Post #: 3
RE: COG:EE Discount Coupon - Erik Question - 11/30/2009 11:24:53 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi everyone,

Sorry to hear that you haven't heard back from our help desk. Games that are part of the holiday sale do not also have their promo codes enabled. There were some issues with that last week, which should now be fixed. The promo codes will be re-enabled for games that are on sale when the sale ends.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to slybelle)
Post #: 4
RE: COG:EE Discount Coupon - Erik Question - 12/3/2009 6:54:17 PM   
Shawmut


Posts: 84
Joined: 2/29/2004
From: Boston, MA USA
Status: offline 		Following Challerain's advice to get to the this site. Should there not be a means to determine whether my coupon will be applied even in the Physical Shipment?
Too bad, isn't it. Intricate games can be codified, but more than a one-step transaction and it's Hell getting an answer.

Oh Well! In the spirit of the Holidays, regardless of sales, me you all enjoy them.

As the Margrave of Hesse had as his motto: "Valete et Inibrianimi!"
Otherwise from Luke: #,# Eat drink and be merry!

(in reply to Erik Rutins)
Post #: 5
RE: COG:EE Discount Coupon - Erik Question - 12/3/2009 7:24:26 PM   
killroyishere

 

Posts: 639
Joined: 4/23/2008
Status: offline 		Matrixgames should have put a disclaimer up about coupons and codes like they do on grocery coupons or cut out coupons in the paper.
"Not Valid with any other Promotion or Sale." That would have ended any confusion then.

(in reply to Shawmut)
Post #: 6
RE: COG:EE Discount Coupon - Erik Question - 12/3/2009 7:36:49 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		You're right that we should have been more prepared and informative regarding the coupons. We're fixing that after the fact, but we should have had it fixed beforehand.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to killroyishere)
Post #: 7
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