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There's no serial in my retail copy (box+cd+manual)

 
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There's no serial in my retail copy (box+cd+manual) - 12/25/2009 8:29:42 PM   
phenixfulcrum

 

Posts: 9
Joined: 2/14/2005
Status: offline 		Hi,

Excuse me for my bad english becaus i'm french. My wife offered to me for Christmas a retail copy of Crown of GLory Emperor's Edition but i have some problems to find the serial number

I explained my problem in the COGEE sub-forum and Gil R. (moderor) gave me the advice to post a thread in the general discussion aera, because it seems to be a problem that concerns Matrix/Digital River :
http://www.matrixgames.com/forums/tm.asp?m=2329190&mpage=1&key=�

My box version was bought at the french Store4War website (www.store4war.com).

On the first CD (of three), i can find

a CD Number of 20 numeric characters : XXXXXXXXXX0000000009

and an Order ID which repeats the 10 first characters of the CD Number : XXXXXXXXXX

I tried to enter these 2 codes but the set up doesn't recognize them. What is curious is that these CD Number and Order ID printed on the first CD don't look like general Matrix Games serial numbers which are generally like that : XXXX-XXXX-XXXX-XXXX

I didn't find other code on the two others discs, or in the DVD box or in the paper manual.

Perhaps can i scan the first CD cover and my bill (from Store4War shop) and send them to matrix commercial office ?

Thank you for your help... it's hard to wait for before playing this great game !
Best regards, Phenix.




< Message edited by phenixfulcrum -- 12/25/2009 8:35:12 PM >
Post #: 1
RE: There's no serial in my retail copy (box+cd+manual) - 12/25/2009 10:12:50 PM   
Qwixt


Posts: 902
Joined: 6/19/2006
Status: offline 		When I have bought a store version in the past, the serial number was on a sticker on the paper cd holder. When I order the digital download version, I get a confirmation email with the CD key inside the email from DR.

(in reply to phenixfulcrum)
Post #: 2
RE: There's no serial in my retail copy (box+cd+manual) - 12/25/2009 10:24:18 PM   
Greybriar


Posts: 1148
Joined: 2/9/2007
Status: offline 		From this thread:

quote:

ORIGINAL: Erik Rutins

Just a quick note to add here - I'm on vacation until January 18th, my first real vacation in four years as I really need a recharge of my batteries and some family time. I hope you all have a wonderful holiday season and a Happy New Year! Thanks to all our customers, you are the best!

As noted above, some of our other staff will be watching the forums, though you should frankly expect coverage to be far less than usual. Please make use of our Help Desk if you have any issues and need assistance, do not wait for forum PMs or e-mails.



_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to Qwixt)
Post #: 3
RE: There's no serial in my retail copy (box+cd+manual) - 12/25/2009 10:37:43 PM   
phenixfulcrum

 

Posts: 9
Joined: 2/14/2005
Status: offline 		Thank you for your answer, i will send a request to the help desk. Best regards.

(in reply to Greybriar)
Post #: 4
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 8:19:11 AM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		I've never bought just a physical version...did you not get a key by email? Whenever I have bought (like I said always digital and physical or just digital) I've always been given a key by email?

Can you not use your order number and email or last 6 digits of your credit card in www.findmyorder.com to look up your order? I would've thought it would say there?

(in reply to phenixfulcrum)
Post #: 5
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 8:37:53 AM   
rickier65

 

Posts: 14231
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: phenixfulcrum

Thank you for your answer, i will send a request to the help desk. Best regards.


Thats a bummer. On my physical CD I have a Serial No. Printed on teh CD directly above the CD Number barcode (above and slightly to the left actually.

Good luck!

Rick

(in reply to phenixfulcrum)
Post #: 6
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 8:59:08 AM   
phenixfulcrum

 

Posts: 9
Joined: 2/14/2005
Status: offline 		Thank you for your answer. i tried findmyorder.com but it doesn't work.

I bought the game directly at a french distributor (store4war) which send me te physical product by postal shipping.


(in reply to JudgeDredd)
Post #: 7
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 9:18:01 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		What does store4war have to say about the serial?

Surely they supply a serial if they are legit....

(in reply to phenixfulcrum)
Post #: 8
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 9:46:22 AM   
phenixfulcrum

 

Posts: 9
Joined: 2/14/2005
Status: offline 		i will send them a email. Store4War is the main french strategic website. They seems to be serious. A long time ago, i wrote reviews and games analysis for their paper magazine PC4WAR.

Perhaps when they order physical games from Matrix, they receive a listing of serial numbers for each dvd box delivered ?

(in reply to Andrew Williams)
Post #: 9
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 10:03:26 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		Your place of purchase should be your first port of call for any assistance.

(in reply to phenixfulcrum)
Post #: 10
RE: There's no serial in my retail copy (box+cd+manual) - 12/26/2009 10:46:53 AM   
Marc von Martial


Posts: 10875
Joined: 1/4/2001
From: Bonn, Germany
Status: offline 		Sorry to hear about this.

Even with the store4war versions the serial number should be printed on the CD itself in the xxxx-xxxx-xxxx-xxxx format you described above.
Like Andrew said, please do contact your reseller first.

_____________________________

Marc von Martial
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(in reply to Andrew Williams)
Post #: 11
RE: There's no serial in my retail copy (box+cd+manual) - 12/28/2009 11:06:26 AM   
phenixfulcrum

 

Posts: 9
Joined: 2/14/2005
Status: offline 		Hello everybody,

i received an answer from Store4War : they have got a listing of serial numbers for their orders and gave me one.

ok that's work fine with the second serial number store4war gave me.
Best regards.



< Message edited by phenixfulcrum -- 12/31/2009 10:01:23 AM >

(in reply to Marc von Martial)
Post #: 12
RE: There's no serial in my retail copy (box+cd+manual) - 1/5/2010 6:07:34 PM   
rickier65

 

Posts: 14231
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: phenixfulcrum

Hello everybody,

i received an answer from Store4War : they have got a listing of serial numbers for their orders and gave me one.

ok that's work fine with the second serial number store4war gave me.
Best regards.




Glad to see it got resolved!

Rick

(in reply to phenixfulcrum)
Post #: 13
RE: There's no serial in my retail copy (box+cd+manual) - 1/6/2010 12:59:58 AM   
Brigz


Posts: 1162
Joined: 1/20/2002
Status: offline 		Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number. I also noticed that the game box has "DX edition" on the label. I've ordered many games from Matrix and this is the first CD that didn't have the serial number printed on it. Glad I got the email with a serial number.

_____________________________

“You're only young once but you can be immature for as long as you want”

(in reply to phenixfulcrum)
Post #: 14
RE: There's no serial in my retail copy (box+cd+manual) - 1/6/2010 2:03:58 PM   
Joe D.


Posts: 4004
Joined: 8/31/2005
From: Stratford, Connecticut
Status: offline
quote:

ORIGINAL: Dave Briggs

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number ...


Although I only ordered a physical copy, I reported the same issue w/my Kharkov purchase; fortunately the accurate serial number was found w/the product tracking info.


_____________________________

Stratford, Connecticut, U.S.A.

"The Angel of Okinawa"

Home of the Chance-Vought Corsair, F4U
The best fighter-bomber of World War II

(in reply to Brigz)
Post #: 15
RE: There's no serial in my retail copy (box+cd+manual) - 1/6/2010 2:21:27 PM   
vonRocko

 

Posts: 1447
Joined: 11/4/2008
Status: offline
quote:

ORIGINAL: Joe D.

quote:

ORIGINAL: Dave Briggs

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number ...


Although I only ordered a physical copy, I reported the same issue w/my Kharkov purchase; fortunately the accurate serial number was found w/the product tracking info.


Same story here.I just recieved BIN and it has no serial number.Strange.

(in reply to Joe D.)
Post #: 16
RE: There's no serial in my retail copy (box+cd+manual) - 1/6/2010 3:44:19 PM   
freeboy

 

Posts: 9088
Joined: 5/16/2004
From: Colorado
Status: offline 		My physica,, sent by MATRIX, does not have a working serial number either!
I did dl and physical for witpae and the serial number on the cd was not a good number somehow the system is broken

(in reply to vonRocko)
Post #: 17
RE: There's no serial in my retail copy (box+cd+manual) - 1/6/2010 3:46:59 PM   
Joe D.


Posts: 4004
Joined: 8/31/2005
From: Stratford, Connecticut
Status: offline
quote:

ORIGINAL: vonRocko


quote:

ORIGINAL: Joe D.

quote:

ORIGINAL: Dave Briggs

Interesting. I ordered 'Field of Glory' from the Matrix site by digital download and physical copy. The game downloaded fine and I did receive a standard Matrix type serial number by email. However, I received the CD today and it does not have the serial number on the CD. Just like with phenixfulcrum's disk, the CD has a CD number and an Order ID, neither of which is the serial number ...


Although I only ordered a physical copy, I reported the same issue w/my Kharkov purchase; fortunately the accurate serial number was found w/the product tracking info.


Same story here.I just recieved BIN and it has no serial number.Strange.


Perhaps not so strange as several gamers who ordered different titles are missing SNs from their disks even though these missing numbers were assigned and later successfully entered during the software install prompt.

I'm guessing it was just a holiday glitch as I don't want to go looking for CD serial numbers anytime soon, esp. when BftB is (hopefully) released next month.

_____________________________

Stratford, Connecticut, U.S.A.

"The Angel of Okinawa"

Home of the Chance-Vought Corsair, F4U
The best fighter-bomber of World War II

(in reply to vonRocko)
Post #: 18
RE: There's no serial in my retail copy (box+cd+manual) - 1/28/2010 12:01:08 AM   
vonRocko

 

Posts: 1447
Joined: 11/4/2008
Status: offline 		Thanks Matrix! They just emailed the serial numberes of my 3 most recent purchases. Two of them I didn't even know I was missing. That will save me from a few future headaches!
Thank you.

(in reply to Joe D.)
Post #: 19
RE: There's no serial in my retail copy (box+cd+manual) - 1/28/2010 12:43:30 PM   
Josh

 

Posts: 2576
Joined: 5/9/2000
From: Leeuwarden, Netherlands
Status: offline
quote:

ORIGINAL: vonRocko

Thanks Matrix! They just emailed the serial numberes of my 3 most recent purchases. Two of them I didn't even know I was missing. That will save me from a few future headaches!
Thank you.


Yup, me too. Didn't even know there was no serial number on the cd printed
And you're right about future headaches.... it's installed nicely on my pc now and they all work fine, but you know how it goes, you will get that new pc eventually and *then* you have to install everything again ---> hm, now where is that serial number again??

(in reply to vonRocko)
Post #: 20
RE: There's no serial in my retail copy (box+cd+manual) - 1/28/2010 3:30:38 PM   
rjh1971


Posts: 4919
Joined: 12/13/2005
From: Madrid, Spain
Status: offline 		That's why first thing I do is register my games in the Member's area, if by any chance I foreget where my serial is I can always look for it there, apart from making copys on CDs and writing the sn on the cd label.


_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to Josh)
Post #: 21
RE: There's no serial in my retail copy (box+cd+manual) - 1/28/2010 4:25:00 PM   
sprior


Posts: 8596
Joined: 6/18/2002
From: Portsmouth, UK
Status: offline 		And then have a copy of your s/n sent to you from the mebers are that you keep in your web-based email.

_____________________________

"Grown ups are what's left when skool is finished."
"History started badly and hav been geting steadily worse."
- Nigel Molesworth.



(in reply to rjh1971)
Post #: 22
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