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Problem installing game (irsetup)

 
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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Wacht am Rhein >> Tech Support >> Problem installing game (irsetup) Page: [1]
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Problem installing game (irsetup) - 12/28/2009 11:17:43 AM   
caine

 

Posts: 94
Joined: 6/13/2002
From: Barcelona (Spain)
Status: offline 		Hi,

1-2 weeks ago I bought a physical copy of this game directly on your site and after receiving the shipment it without problems, when executing installation file:

CloseCombatWachtamRhein-SetupRelease-450DRCD.exe

an error appears stating that setup has found a problem and must close (in Spanish).

I have tried on other computers under XP and all fail the same way. I have also tried to run under W95 compatibility to no avail. also, delete irsetup which was created on temp directory.

The error states:

AppName: irsetup.exe
AppVer: 7.0.6.1
ModName: irsetup.exe
ModVer: 7.0.6.1
Offset: 00133c00

It generates this file as an error:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="irsetup.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="irsetup.exe" SIZE="473600" CHECKSUM="0xFFD43E6F" BIN_FILE_VERSION="7.0.6.1" BIN_PRODUCT_VERSION="7.0.6.1" PRODUCT_VERSION="7.0.6.1" FILE_DESCRIPTION="Setup Application" COMPANY_NAME="" PRODUCT_NAME="Setup Factory 7.0 Runtime" FILE_VERSION="7.0.6.1" ORIGINAL_FILENAME="suf70_rt.exe" INTERNAL_NAME="suf70_rt" LEGAL_COPYRIGHT="Runtime Engine Copyright © 2006 Indigo Rose Corporation (www.indigorose.com)" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.6.1" UPTO_BIN_PRODUCT_VERSION="7.0.6.1" LINK_DATE="01/29/2007 20:15:51" UPTO_LINK_DATE="01/29/2007 20:15:51" VER_LANGUAGE="Inglés (Estados Unidos) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1042944" CHECKSUM="0x754CE9C7" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="DLL de cliente API BASE de Windows NT" COMPANY_NAME="Microsoft Corporation"

My dxdiag summary is (I enclose the full file):

------------------
System Information
------------------
Time of this report: 12/26/2009, 21:45:49
Machine name: SANT
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/13/05 14:29:58 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 289MB used, 3654MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

Happy holidays and thanks

Santi


Attachment (1)
Post #: 1
RE: Problem installing game (irsetup) - 1/6/2010 3:22:56 PM   
Andrew Loveridge


Posts: 606
Joined: 7/20/2009
Status: offline 		Sorry we didn't get back to you sooner, we were closed over the holidays.  It sounds like it may be a bad disc, please send me your order info in a PM, and I will look into it.

_____________________________


(in reply to caine)
Post #: 2
RE: Problem installing game (irsetup) - 1/14/2010 3:49:14 PM   
caine

 

Posts: 94
Joined: 6/13/2002
From: Barcelona (Spain)
Status: offline 		I have recieved the copy but unfortunately the same problem applies.

I have found message "Installation Issues" under the route:
All Forums >> [Current Games From Matrix.] >> [World War II] >> Panzer Command: Operation Winter Storm >> Panzer Command Support >>

It tells something about changing properties for IDE adapters for the CD/DVD player/recorder. I can check on my PC if I can see something similar. It seems a bit dangerous to modify, though.

Any other suggestion? The CD seems to be ok and I can install one downloaded patch for CC Wacht am Rhein without problems (as with other patches and games from your company, obviously the game does not run because it is only a patch but it verifies I can run an irsetup file on my PC). So perhaps the previous message could be valid?

(in reply to Andrew Loveridge)
Post #: 3
RE: Problem installing game (irsetup) - 1/15/2010 8:01:11 AM   
caine

 

Posts: 94
Joined: 6/13/2002
From: Barcelona (Spain)
Status: offline 		I tried to change the IDE configuration but to no avail. Curiously, I bought CC Cross of Iron several months ago and installed without problems (and it also uses irsetup). So the problem must be the files compressed in the file included in the CD which, for some reason, has been created with some fault. The file in itself is ok, but not the programs included. I must have bad luck. Other games from Matrix I have bought have been installed without any problem.

Thanks

Santi

(in reply to caine)
Post #: 4
RE: Problem installing game (irsetup) - 1/25/2010 10:00:30 AM   
caine

 

Posts: 94
Joined: 6/13/2002
From: Barcelona (Spain)
Status: offline 		Good morning,

I have tried to install it again in other PC and it appears the same problem. It must be a bad installer. What can I do? Must I open an issue or try to reopen it? Get a refund or what?

Thanks

Santi

(in reply to caine)
Post #: 5
RE: Problem installing game (irsetup) - 1/25/2010 10:24:28 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		weird that you have another copy with the same problem

Go through Matrix support would be your best bet.

(in reply to caine)
Post #: 6
RE: Problem installing game (irsetup) - 1/25/2010 11:56:34 PM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		See the defective Cd announcement on the Home page... this may effect you.

http://www.matrixgames.com/

(in reply to Andrew Williams)
Post #: 7
RE: Problem installing game (irsetup) - 1/26/2010 9:01:01 AM   
caine

 

Posts: 94
Joined: 6/13/2002
From: Barcelona (Spain)
Status: offline 		It must be! I will put an issue.

Many thanks

Santi

(in reply to Andrew Williams)
Post #: 8
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