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All Forums >> [Current Games From Matrix.] >> [Science Fiction] >> Armada 2526 Series >> Tech Support >> New beta patch

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New beta patch - 2/3/2010 3:25:51 PM

tykemalcolm

Posts: 18
Joined: 2/3/2010
Status: offline

After installing the latest beta patch, I'm getting a message saying that Direct3DX9 is not installed.
Everything works prior to applying the patch. I checked this by uninstalling the base game and reinstalling again - the game started.
I am using VISTA 64bit.
Any ideas what happened?

Post #: 1

RE: New beta patch - 2/3/2010 4:04:29 PM

lordxorn

Posts: 768
Joined: 12/6/2009
Status: offline

Try Ntronium's forum, you will get a response faster.

(in reply to tykemalcolm)

Post #: 2

RE: New beta patch - 2/3/2010 4:30:41 PM

tykemalcolm

Posts: 18
Joined: 2/3/2010
Status: offline

Thanks - I tried earlier, but my security software is blocking the site.
I followed the instructions to unblock the site, but still no luck.
So now I'm waiting for a response from the security software vendor

(in reply to lordxorn)

Post #: 3

RE: New beta patch - 2/3/2010 4:35:23 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I'm not sure about the issue you're having - normally that would not happen as the result of an update. I would try reinstalling DirectX 9 as a fix. We'll have more info once our production team is back to work and we can look through and test the beta update here. See my post here for more info:

http://www.matrixgames.com/forums/tm.asp?m=2364963

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to tykemalcolm)

Post #: 4

RE: New beta patch - 2/3/2010 8:37:29 PM

tykemalcolm

Posts: 18
Joined: 2/3/2010
Status: offline

Thanks - I appreciate any help you can give.
However according "dxdiag" I'm on Directx 11.
The only update I've done is to the game.

(in reply to Erik Rutins)

Post #: 5

RE: New beta patch - 2/4/2010 9:44:39 AM

Ntronium

Posts: 161
Joined: 10/23/2009
Status: offline

You need to have the August 2009 version of DirectX. I thought this was going to be included in the update, but you can dl it from microsoft
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

(in reply to tykemalcolm)

Post #: 6

RE: New beta patch - 2/6/2010 2:49:24 AM

tykemalcolm

Posts: 18
Joined: 2/3/2010
Status: offline

So you are saying that I need to go back to DirectX 9?
I'm currently running Vista 64bit with DirectX 11.
Also, I'm completely up to date with updates.

(in reply to Ntronium)

Post #: 7

RE: New beta patch - 2/6/2010 5:05:45 AM

Ntronium

Posts: 161
Joined: 10/23/2009
Status: offline

DirectX11 I believe does not include DirectX 9, which is why you need to install it additionally. There are also many versions of DirectX9, and the error message indicates you don't have that particular one needed. But don't worry, all the versions of DirectX co-exist togehter quite happily, so updating won't affect your DirectX11

(in reply to tykemalcolm)

Post #: 8

RE: New beta patch - 2/6/2010 12:47:30 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Correct, you don't need to "go back" to DirectX 9, you just need to add those files in.

Once we have our installer of the beta patch ready, it will do this automatically.

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ntronium)

Post #: 9

RE: New beta patch - 2/7/2010 5:11:38 AM

tykemalcolm

Posts: 18
Joined: 2/3/2010
Status: offline

Ah!! I see - I did not realize that they could co-exist.
However, here is a posing question ----
When I install version 1.0.1 from the CD, the game works fine.
I install the patch, and I'm missing DirectX9.
How did it get deleted in an unzip install ?

(in reply to Erik Rutins)

Post #: 10

RE: New beta patch - 2/8/2010 4:59:02 AM

Ntronium

Posts: 161
Joined: 10/23/2009
Status: offline

The patch needs a later version, that wasn't included with version 1.0

(in reply to tykemalcolm)

Post #: 11