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All Forums >> [New Releases from Matrix Games] >> War in the Pacific: Admiral's Edition >> Tech Support >> Need Help

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Need Help - 3/8/2010 3:35:15 PM

eastburn

Posts: 24
Joined: 8/7/2009
Status: offline

Got whacked with 2010 xp virus and had to put new os on pc....was able to reinstale game but unable to update game do to invalid key....?

Post #: 1

RE: Need Help - 3/11/2010 10:02:06 PM

eastburn

Posts: 24
Joined: 8/7/2009
Status: offline

Still no reponse from tech after 3 days.....am I in wrong area for this kind of help.....? Here is my order information

Dear ,

Thank you for shopping at the Matrix Games Online Store. We have received your order.
Please keep this as your proof of purchase.

Please look for the following on your credit card statement: Look for DR *Matrix Games as the merchant on your credit card statement

YOUR ORDER AND BILLING INFORMATION

Order Number: 145588096
Order Date: 31-JUL-09
xxxxx
eastburn@hotmail.com

Product Name Qty Ordered Platform Price
Extended Download Service $3.95 1 License Certificate $3.99
War in the Pacific: Admiral's Edition 1 Digital Download PC $79.99

Sub Total: $83.98
Total: $83.98

Additional Information: War in the Pacific: Admiral's Edition Download
-----------------------------------------------------------------------------------
SERIAL NUMBER

< Message edited by Hammerdamage -- 3/12/2010 5:08:45 AM >

(in reply to eastburn)

Post #: 2

RE: Need Help - 3/11/2010 10:03:58 PM

Don Bowen

Posts: 8183
Joined: 7/13/2000
From: Georgetown, Texas, USA
Status: offline

You should remove you serial number from this post - immediately.

(in reply to eastburn)

Post #: 3

RE: Need Help - 3/11/2010 10:20:20 PM

eastburn

Posts: 24
Joined: 8/7/2009
Status: offline

dont they need it to help me? Already sent two email to matrix internally for help without response. Matrix big co.....wrong email...sent it to same email eddy that sent me update notice? Not sure where to ask for help with this issue...cant be a uncommon one....but no real receptive to remove immed post Don fyi........maybe say Hammer go here for help or email here.....but not good idea to post this for this reason....I am a laymen....not a pro gamer.

< Message edited by Hammerdamage -- 3/11/2010 10:43:08 PM >

(in reply to Don Bowen)

Post #: 4

RE: Need Help - 3/11/2010 10:25:22 PM

BeastieDog

Posts: 95
Joined: 12/22/2006
Status: offline

Hammerdamage, edit your post now and remove your serial number before it is stolen. then try to get your problem solved.

< Message edited by BeastieDog -- 3/11/2010 10:26:34 PM >

_____________________________

Dog

(in reply to eastburn)

Post #: 5

RE: Need Help - 3/12/2010 12:42:34 AM

BigJ62

Posts: 1800
Joined: 12/28/2002
From: Alpharetta, Georgia
Status: offline

what does invalid key mean? Need more info, what were you doing to get this message - specifically? Where did you install the game? What os? 32 or 64 bit?

_____________________________

Witp-AE
AeAi�AeAi �AeAi�Long live AeAi.

(in reply to BeastieDog)

Post #: 6

RE: Need Help - 3/12/2010 5:16:35 AM

eastburn

Posts: 24
Joined: 8/7/2009
Status: offline

Got the xp 2010 virus .... so I had to reload os.....windows 7......had saved the game before I changed os and just downloaded again....runs fine but it is an early version ......now when I go to update game states invalid key.....? Can play the game but just cant update it with all the new improvements.>.>.>>.btw gainesville florida here BigJ.....go gators

< Message edited by Hammerdamage -- 3/12/2010 5:17:48 AM >

(in reply to BigJ62)

Post #: 7

RE: Need Help - 3/12/2010 12:55:50 PM

BigJ62

Posts: 1800
Joined: 12/28/2002
From: Alpharetta, Georgia
Status: offline

So you re-installed AE using the ser# that was provided to you and it installed without error. Then you went to matrix and downloaded WITP Admiral's Edition v1.01.02a Official Update and tried to install and when you typed the ser# in, the installer rejected your ser#, is this correct? Just to make certain that it did not install you did launch the game and when you get to the main screen the version displayed is what?

_____________________________

Witp-AE
AeAi�AeAi �AeAi�Long live AeAi.

(in reply to eastburn)

Post #: 8