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Unknown Exception Crash in Ultimate ANW

 
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Unknown Exception Crash in Ultimate ANW - 11/4/2010 10:26:18 PM   
CBR9

 

Posts: 5
Joined: 5/27/2010
Status: offline 		Installed on WinXp 32 machine.

When I attempt to access the database (photo), the program hangs with this error msg "Unkown Exception".

Does this in both windowed mode and full screen. Shut everything down with End It All, and same problem.

The debug_H3_b0.txt file has this "Unhandled exception. Exciting the program. Unknown exception"

Any ideas?

< Message edited by CBR9 -- 11/4/2010 10:46:49 PM >
Post #: 1
RE: Unknown Exception Crash in Ultimate ANW - 11/4/2010 10:42:20 PM   
CBR9

 

Posts: 5
Joined: 5/27/2010
Status: offline 		Just checked it on a windows 7 x64 machine same problem. Try to access data base and crashes program. Also on the windows 7 machine, mouse is very "jerky" hard to position. Only in the ANW window.


Again.. any ideas?

(in reply to CBR9)
Post #: 2
RE: Unknown Exception Crash in Ultimate ANW - 11/4/2010 11:20:04 PM   
uncleharpoon


Posts: 106
Joined: 11/28/2004
Status: offline 		Hi CBR9, thanks for letting us know.

I need some more information so we can isolate the problem - and fix it for you.

Does the problem only occur when you access the Database Picture feature in ANW v3.10? Does your tool bar show "HMV" in it before/after the crash?

Next, please tell me about your computer(s).
Are you running this in a virtual machine on a host system? Are you on a corporate network or a home system?
What Anti-viral or malware program are you running?
What other programs are you running?

Can you manually access the pictures in \harpoon folder\resources\dbpics\planes\<pick a folder>?

We tested on XP and Win 7 (both 32 and 64) plus some testing on Vista. So we know we are compatible, the trick is identification of why YOU are having problems.

Please feel free to reply via email with screen shots (support@advancedgaming.biz)

THANKS FOR WORKING WITH US!


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(in reply to CBR9)
Post #: 3
RE: Unknown Exception Crash in Ultimate ANW - 11/4/2010 11:29:19 PM   
rsharp@advancedgamin

 

Posts: 430
Joined: 6/19/2006
Status: offline 		What versions of Harpoon did you install? In what order?

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Advanced Gaming Systems
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(in reply to uncleharpoon)
Post #: 4
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 12:59:10 AM   
jomni


Posts: 2827
Joined: 11/19/2007
Status: offline 		Same crash.

quote:

ORIGINAL: uncleharpoon

Hi CBR9, thanks for letting us know.

I need some more information so we can isolate the problem - and fix it for you.

Does the problem only occur when you access the Database Picture feature in ANW v3.10? Does your tool bar show "HMV" in it before/after the crash?


Yes. Only when I press the picture button in the database. No HMV.

quote:

Next, please tell me about your computer(s).
Are you running this in a virtual machine on a host system? Are you on a corporate network or a home system?


No

quote:

What Anti-viral or malware program are you running?


Avira

quote:

What other programs are you running?


None

quote:

Can you manually access the pictures in \harpoon folder\resources\dbpics\planes\<pick a folder>?


Yes



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Post #: 5
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 2:34:12 AM   
CBR9

 

Posts: 5
Joined: 5/27/2010
Status: offline 		After banging my head against the wall for hours...

Ultimate Commanders Edition installs on both my WinXP and Win7 machines and runs.

I uninstalled the Ultimate ANW's and did a new install, one program at a time. 3.10 by itself, installs and the database works. 3.63 installs and works, but if 3.94 is thrown into the mix.. the database for 3.10 and 3.63 is broken. Doesn't matter if on default install or on a different drive.

3.10 on the Win7 machine installs, but has a problem with the mouse pointer. Can best be described as "sticking", as you try and move mouse to make selections with buttons or on game screen. Same for 3.94 (didn't even atempt 3.6.3). No problem with the Commanders Edition so far as the mouse.

Been years since I've had this much trouble with a game install.

(in reply to jomni)
Post #: 6
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 2:35:06 AM   
Aerohead

 

Posts: 21
Joined: 6/16/2006
Status: offline 		I can confirm this crash on my system also. I'm running Win7 x64 with Avira anti-virus and a fresh install of Harpoon Ultimate Edition. When I start ANW I get the message that "The color scheme has been changed to Windows 7 basic". I don't think this would be a contributor, though, since CBR9 saw this behavior on WinXP and Win7 machines.


(in reply to jomni)
Post #: 7
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 2:50:16 AM   
CBR9

 

Posts: 5
Joined: 5/27/2010
Status: offline 		Hey Aerohead,

Same same with the color scheme msg... on my Win7 x64 machine.. ATI Graphics card with 10.10 drivers. The Ultimate Commanders Edition installs, and no mouse problems. I've done so many installs on the Win7 machine that I'm restoring a back up from two days ago (Acronis, a life saver). Will put the Commanders edition on and wait for a "fix" for the ANW.

(in reply to Aerohead)
Post #: 8
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 3:10:13 AM   
Aerohead

 

Posts: 21
Joined: 6/16/2006
Status: offline 		At least I can live with not accessing the database pictures until a fix or workaround is identified as long as the actual game itself is working properly, which it is for me.

(in reply to CBR9)
Post #: 9
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 7:20:40 AM   
Magpius


Posts: 1632
Joined: 9/21/2007
From: Melbourne, Australia
Status: offline 		Crash occurs for me also.
Click picture = unknown exception.
Install order as per default.
running windows vista 32 bit.
will go without pics... but please rectify; new games shouldn't crash


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Post #: 10
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 1:56:35 PM   
CBR9

 

Posts: 5
Joined: 5/27/2010
Status: offline 		Agent,

You might try an uninstall, and just install 3.10 and see if you get the data display.

(in reply to Magpius)
Post #: 11
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 8:39:49 PM   
rsharp@advancedgamin

 

Posts: 430
Joined: 6/19/2006
Status: offline 		Hey guys,

This is my focus for a bit. CBR9 got it right. The issue is caused by 3.9.4 and 3.10 sharing a common component. When you use the Picture button in the Database browser it tries to load the shared component but each version is expecting something slightly different. I'll have a workaround put up shortly and have an actual fix in progress as well.

In the 3.10 installation under the Resource directory is a file called RegisterMediaWidget.bat.

If you primarily use 3.10, put this file in the base game directory, e.g. C:\Matrix Games\Harpoon 3 Advanced Naval Warfare, and double click it.

If you primarily use 3.9.4 then do the same with the 3.9.4 directory.

Looking into an actual fix.


_____________________________

Russell
Advanced Gaming Systems
Home of Computer Harpoon

(in reply to CBR9)
Post #: 12
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 8:40:23 PM   
Geos


Posts: 3
Joined: 5/27/2008
From: New Zealand
Status: offline
quote:

ORIGINAL: CBR9

Agent,

You might try an uninstall, and just install 3.10 and see if you get the data display.


This works.

I had the same issue after purchasing and doing a complete install. I had crashes accessing the database images.

As CBR9 suggested, I uninstalled Ultimate Harpoon complete and installed just ANW (3.10). I can now access the database images without a crash.

Next I will install HUCE and see if it still works....


EDIT: Sorry Russell, we must have been posting at the same time, as you have alluded to the fact you are working on the problem...


< Message edited by Geos -- 11/5/2010 8:53:01 PM >

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regards,

Craig

(in reply to CBR9)
Post #: 13
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 9:17:21 PM   
rsharp@advancedgamin

 

Posts: 430
Joined: 6/19/2006
Status: offline 		A little more technical information for those interested.

The crash is caused by the HMW.dll file being registered (a system wide process) by both 3.9.4 and 3.10 installers. The two versions expect something different from HMW.dll but will use the last one registered. This results in the version of H3 crashing or showing odd behavior if it was not installed last.

A quick workaround is to disable this media widget. To do so follow these steps.

1. Open Notepad and type in the following: 

regsvr32 /u HMW.dll


2. Save this file as UnregisterMediaWidget.bat in the base H3 ANW directory alongside HMW.dll. Put the file name in with quotes around it so that Notepad does not append the .txt extension.

3. Double click the file. You should get the message, "DLLUnregisterServer in HMW.dll succeeded."

Disabling the media widget will cause the game to fall back on the older in-game picture display.

To enable the media widget, there is a similar RegisterMediaWidget.bat that I described in a previous post.

_____________________________

Russell
Advanced Gaming Systems
Home of Computer Harpoon

(in reply to Geos)
Post #: 14
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 10:21:53 PM   
piotre


Posts: 93
Joined: 9/17/2006
From: Bologna, Italy
Status: offline 		I have a similar problem.
When I try to display pictures from the database window in full screen mode I get the message:

****ERROR****
Invalid reference number for this picture

The pictures show all right when running in windowed mode.
I sometimes get a "media not found" message in windowed mode though. Does that mean that a picture is not available?

I'm using Vista 64.

(in reply to rsharp@advancedgamin)
Post #: 15
RE: Unknown Exception Crash in Ultimate ANW - 11/5/2010 10:37:15 PM   
rsharp@advancedgamin

 

Posts: 430
Joined: 6/19/2006
Status: offline
quote:

****ERROR****
Invalid reference number for this picture


There may be an incorrect picture ID for that platform. I'd say it was a database issue.

What platform was it and which database?

Thanks,

-edit to show context.

< Message edited by rsharp@advancedgamin -- 11/5/2010 10:43:54 PM >

_____________________________

Russell
Advanced Gaming Systems
Home of Computer Harpoon

(in reply to piotre)
Post #: 16
RE: Unknown Exception Crash in Ultimate ANW - 11/6/2010 1:14:06 AM   
piotre


Posts: 93
Joined: 9/17/2006
From: Bologna, Italy
Status: offline
quote:


What platform was it and which database?


Well, that's an easy question to answer: all of them.
At least all of those I've tried, and I must have tried 30/40 different ships or planes or so.
And I wasn't looking at some strange platform from a 3rd world country.

I'm using the Standard Harpoon 3 database, I haven't changed anything since installing.

Also note this only happens in full screen mode, I can see the pictures all right in windowed mode.

(in reply to rsharp@advancedgamin)
Post #: 17
RE: Unknown Exception Crash in Ultimate ANW - 11/6/2010 9:25:07 PM   
sprior


Posts: 8596
Joined: 6/18/2002
From: Portsmouth, UK
Status: offline 		Default install, Windows Vista,




Attachment (1)

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Post #: 18
RE: Unknown Exception Crash in Ultimate ANW - 11/8/2010 7:58:15 PM   
rsharp@advancedgamin

 

Posts: 430
Joined: 6/19/2006
Status: offline
quote:

Well, that's an easy question to answer: all of them.

...

Also note this only happens in full screen mode, I can see the pictures all right in windowed mode.


The lower res pics used with the full screen mode were not included in the installers. I'll fix that and also offer to send them to you if you like.

I believe Darren Buckley, author of HUD3, expanded the picture set for the in-game picture viewer.

Thanks,



_____________________________

Russell
Advanced Gaming Systems
Home of Computer Harpoon

(in reply to piotre)
Post #: 19
RE: Unknown Exception Crash in Ultimate ANW - 11/21/2010 6:05:54 AM   
Doglussaha

 

Posts: 1
Joined: 11/20/2010
Status: offline
hi !!!


its really a informative post...


thanks for your information ...........



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Post #: 20
RE: Unknown Exception Crash in Ultimate ANW - 11/28/2010 3:46:17 PM   
Istandandfight

 

Posts: 3
Joined: 11/28/2010
Status: offline
Hi,

quote:

A quick workaround is to disable this media widget. To do so follow these steps.


For me, it didn't solve anything at all. The "Unknow Exception" still occurs. Doesn't prevent me form playing the game, but still cumbersome and frustrating. When do you think you'll be able to post the fix ?

TIA

Jérôme "Istandandfight"

(in reply to rsharp@advancedgamin)
Post #: 21
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