Can't read the menu

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> Can't read the menu

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Can't read the menu - 12/8/2010 12:50:26 AM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

Hi guys,

I do meet the minimum requirements on my laptop for the game. It loads the intro video ok yet all I see are some buttons with no writing on them. The buttons seem to press in when I click on them but nothing else happens. I have updated Direct X as well. Is there anything you could help with?

Cheers

< Message edited by Tomus -- 12/8/2010 12:52:16 AM >

Post #: 1

RE: Can't read the menu - 12/8/2010 12:53:28 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Tomus,

Could you post a DxDiag file for us please? A screenshot of what you are seeing would also be helpful if possible.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Tomus)

Post #: 2

RE: Can't read the menu - 12/8/2010 12:57:57 AM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

Sorry duplicate

< Message edited by Tomus -- 12/8/2010 1:01:57 AM >

(in reply to Erik Rutins)

Post #: 3

RE: Can't read the menu - 12/8/2010 1:01:42 AM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

Here is the screenshot:

Attachment (1)

(in reply to Tomus)

Post #: 4

RE: Can't read the menu - 12/8/2010 1:03:14 AM

Tomus

Posts: 234
Joined: 9/22/2003
From: UK
Status: offline

Here is the DX diag:

Attachment (1)

(in reply to Tomus)

Post #: 5

RE: Can't read the menu - 12/8/2010 1:15:49 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Tomus,

Thanks. My first concern is your video chipset. Some integrated mobile chipsets do not fully support DirectX the way they are supposed to. Let's start with updating your drivers. Your current drivers are from 2008. There are newer ones available, here's one link I found but feel free to download them from a different site if you are more comfortable with another link.

http://www.pcpitstop.com/drivers/download/Mobile~Intel%28R%29~4~Series~Express~Chipset~Family.html

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Tomus)

Post #: 6