pending plimus review?

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> pending plimus review?

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pending plimus review? - 12/9/2010 1:39:46 AM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

Finally got around to ordering and now it's pending review, how would one go about fixing that?

Post #: 1

RE: pending plimus review? - 12/9/2010 1:54:10 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Dalejr33,

Just e-mail me with your order info at erikr@matrixgames.com please.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dalejr33)

Post #: 2

RE: pending plimus review? - 12/9/2010 3:14:43 AM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

Erik, I emailed you about an hour ago, did you get it?

(in reply to Erik Rutins)

Post #: 3

RE: pending plimus review? - 12/9/2010 3:22:51 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Dale,

Yes, I've asked the store to clear your order ASAP. I expect it to be cleared shortly based on past experience so far.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dalejr33)

Post #: 4

RE: pending plimus review? - 12/9/2010 4:26:57 AM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

another hour, still nothing, the charge has already shown up on my card though.

(in reply to Erik Rutins)

Post #: 5

RE: pending plimus review? - 12/9/2010 5:24:27 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Dale,

I just sent the request to the store again, hang in there. Worst case scenario, it will be cleared by morning, but usually this review goes much faster.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dalejr33)

Post #: 6

RE: pending plimus review? - 12/9/2010 6:57:02 AM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

6 hours of refreshing and waiting later, still under "review", this is ridiculous

(in reply to Erik Rutins)

Post #: 7

RE: pending plimus review? - 12/9/2010 7:47:04 AM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

i guess 7 hours was enough, finally went through.

(in reply to dalejr33)

Post #: 8

RE: pending plimus review? - 12/9/2010 3:03:14 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Dalejr33,

I'm sorry it took so long. During normal business hours I could have cleared it much more quickly. FYI, the reason it went to review at all is that you had previously tried to place orders with several different names and e-mail addresses that didn't seem valid to the system. That's what set off the manual review. You should be able to completely avoid that in the future by using the same name and e-mail address for your orders.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to dalejr33)

Post #: 9

RE: pending plimus review? - 12/9/2010 6:07:36 PM

Plimus

Posts: 4
Joined: 12/9/2010
Status: offline

Greetings, all. My name is Billy Ramirez and I am a Marketing Manager at Plimus. If you have any issues on the Plimus side, please feel free to send drop me a line via private message.

Cheers!

(in reply to Erik Rutins)

Post #: 10

RE: pending plimus review? - 12/9/2010 6:22:48 PM

dalejr33

Posts: 23
Joined: 7/1/2004
From: Bristol, TN
Status: offline

The thing was that I wanted to see what taxes, shipping, etc would be on both versions (download and boxed) so that I could make an informed decision before entering in all that personal information on the first screen. It seems like to me there should be a way to see that beforehand, maybe with just a zipcode.

(in reply to Plimus)

Post #: 11

RE: pending plimus review? - 12/9/2010 7:59:48 PM

Plimus

Posts: 4
Joined: 12/9/2010
Status: offline

quote:

ORIGINAL: dalejr33

The thing was that I wanted to see what taxes, shipping, etc would be on both versions (download and boxed) so that I could make an informed decision before entering in all that personal information on the first screen. It seems like to me there should be a way to see that beforehand, maybe with just a zipcode.

That's a very good point there. Duly noted.

(in reply to dalejr33)

Post #: 12