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DW download - 12/17/2010 8:20:15 PM   
Munchies

 

Posts: 43
Joined: 4/21/2010
Status: offline 		Where can I re-download Distant Worlds? I bought and installed the expansion but it said it could not start the game. Had an error.
I looked and looked on the website but all I found was the place to buy the game to download it? (Obviously I am not buying it again just to download it) I know there has to be a place to DL it, but it is hidden and not in an obvious place?

Kinda ridiculous that I now have to go the a certain site to download the game from pirates?? Especially since I HAVE a key for it from when it was first released...
Post #: 1
RE: DW download - 12/17/2010 9:02:46 PM   
Spacecadet

 

Posts: 1780
Joined: 4/18/2010
Status: offline
quote:

ORIGINAL: Munchies

Where can I re-download Distant Worlds? I bought and installed the expansion but it said it could not start the game. Had an error.
I looked and looked on the website but all I found was the place to buy the game to download it? (Obviously I am not buying it again just to download it) I know there has to be a place to DL it, but it is hidden and not in an obvious place?

Kinda ridiculous that I now have to go the a certain site to download the game from pirates?? Especially since I HAVE a key for it from when it was first released...


I think you have to go to the Members Section.
You may need to register you key there, it's kind of a separate section.

http://www.matrixgames.com/members/






(in reply to Munchies)
Post #: 2
RE: DW download - 12/17/2010 9:49:20 PM   
Munchies

 

Posts: 43
Joined: 4/21/2010
Status: offline 		My key is registered and I looked there but the link to Distant Worlds just takes me to the "store" to buy the game. No DL link unless I buy it..

I will just DL from pirates and put in my key since admins havn't answered..

Thanks though

(in reply to Spacecadet)
Post #: 3
RE: DW download - 12/17/2010 10:25:16 PM   
Krob

 

Posts: 92
Joined: 8/29/2010
Status: offline 		I see something similar. It's a bit of dance, round and round. I know I originally got my copy through Digital River. I was just able to download it again through them, but I paid the 4 bucks to be able to do so for a year (I hate using that company). If you originally got it through them, you might want to see if you can still grab it again.


K

(in reply to Munchies)
Post #: 4
RE: DW download - 12/18/2010 2:15:35 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

If you ordered from our store, you will see a download link and a serial number in two places.

1. On the final store page when your order completes
2. In the order confirmation e-mail sent to the e-mail address you provided

If for some reason you did not notice the final store page and did not receive the e-mail, please check your spam filter first and then contact us. You can contact our Help Desk (the preferred method) and you can also e-mail me at erikr@matrixgames.com as a backup. We can re-send your download link and serial number anytime.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Krob)
Post #: 5
RE: DW download - 12/18/2010 2:16:31 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If you purchased through Digital River and you need to re-download, you can go to www.findmyorder.com to retrieve your download link and serial number. If you don't have enough order info to do that, please put in a request at our Help Desk along with your personal contact info and we can search and find your order in our database of past orders.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 6
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