Redmarkus5
Matrix Legion of Merit

Posts: 4456
Joined: 12/1/2007 From: 0.00 Status: offline
|
I really wish you guys would stop responding with "I don't see the problem here", or "It's not a Bug". It's a comment I'm making. A preference. A small point about user experience that relates to customer satisfaction and customer reference's. If my corporate clients raise an issue like this, we respond by describing an option (possibly in a patch 12 months down the line) to toggle between solution A and B. Then we take that to our next User Group meeting (this Forum is your real-time User Group) and ask for opinions. If there is good support for the change, we view it as a factor affecting customer experience, word-of-mouth marketing and, ultimately, sales. We dovetail it into our product roadmap, with a score for prioritisation, and list it for a specific release. The roadmap is published for all to see and we reference that when future complaints are raised. Finally, we cover the cost of dealing with Change Requests through Support Fees - you will cover them by selling expansions to a happy client base.
_____________________________
WitE2 tester, WitW, WitP, CMMO, CM2, GTOS, GTMF, WP & WPP, TOAW4, BA2
|