WITE does not run, screen is black after intro video, help!

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WITE does not run, screen is black after intro video, help!

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> WITE does not run, screen is black after intro video, help!

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WITE does not run, screen is black after intro video, h... - 12/29/2010 5:02:49 AM

angelsdodgers

Posts: 16
Joined: 12/29/2010
Status: offline

I purchased and installed WITE on the 27th. After the 2 by 3 symbol fades away on the intro video, the screen turns completely black. According to Task Manager, WITE is running but I can�t see anything on the screen. My system has not been touched since I bought it several years ago. It runs every other game I own just fine, even Civilization V which has far tougher system requirements than WITE.
I have attached the dxdiag file for you. If you would please help me figure out why WITE is not working I would greatly appreciate it.

angels

PS Since I have never had to touch my system, I have no idea how to update drivers or do anything else. So if you think there is something I have to update you will also have to tell me how to do it� sorry about that.

Attachment (1)

Post #: 1

RE: WITE does not run, screen is black after intro vide... - 12/29/2010 9:33:39 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: angels

I purchased and installed WITE on the 27th. After the 2 by 3 symbol fades away on the intro video, the screen turns completely black. According to Task Manager, WITE is running but I can�t see anything on the screen. My system has not been touched since I bought it several years ago. It runs every other game I own just fine, even Civilization V which has far tougher system requirements than WITE.
I have attached the dxdiag file for you. If you would please help me figure out why WITE is not working I would greatly appreciate it.

angels

PS Since I have never had to touch my system, I have no idea how to update drivers or do anything else. So if you think there is something I have to update you will also have to tell me how to do it� sorry about that.

In order to run WitE you must have DirectX installed and all appropriate graphics and sound drivers installed as well!

Since you haven't touched your system in years that is culprit 99.99% sure...

Thus you should:

#1
Update the Windows via Microsoft Update (this can, with luck, also update the graphics drivers and sound drivers)!

#2 (possibly not needed)
Manually update graphics drivers and sound drivers (get system info and then search the Internet for your manufacturer's WWW site with drivers!

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to angelsdodgers)

Post #: 2

RE: WITE does not run, screen is black after intro vide... - 12/29/2010 9:35:27 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

BTW, from your dxdiag I see that you have nVIDIA graphics and SoundBlaster audio!

http://www.nvidia.com/

http://www.creative.com/soundblaster/

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to angelsdodgers)

Post #: 3

RE: WITE does not run, screen is black after intro vide... - 12/29/2010 7:51:31 PM

angelsdodgers

Posts: 16
Joined: 12/29/2010
Status: offline

Thanks for the help. I appreciate the Microsoft Update suggestion. I'll give it a try tonight. Have a great New Years!

(in reply to Apollo11)

Post #: 4

RE: WITE does not run, screen is black after intro vide... - 12/30/2010 9:35:07 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: angels

Thanks for the help. I appreciate the Microsoft Update suggestion. I'll give it a try tonight. Have a great New Years!

No problems at all - fingers crossed for good outcome!

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to angelsdodgers)

Post #: 5

RE: WITE does not run, screen is black after intro vide... - 12/31/2010 9:11:53 PM

angelsdodgers

Posts: 16
Joined: 12/29/2010
Status: offline

Microsoft update worked great for getting new drivers. WITE up and running. You really made it easy so I greatly appreciate the help. WITE is a great game!

Angels

(in reply to Apollo11)

Post #: 6

RE: WITE does not run, screen is black after intro vide... - 1/1/2011 11:37:13 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: angels

Microsoft update worked great for getting new drivers. WITE up and running. You really made it easy so I greatly appreciate the help. WITE is a great game!

Angels

No problem at all - great to hear - enjoy the WitE!

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to angelsdodgers)

Post #: 7

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> WITE does not run, screen is black after intro video, help!

Page: [1]