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Download again? - 12/21/2010 3:48:42 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

Hi

After months (and months, and months) without a PC I have finaly purchased a new one. The old one is stuffed and not booting. It has half a dozen Matrix games installed on it that were purchased as a dowload only, and were not backed up onto disc.

My question is, I still have my order numbers and such for all my downloads. Can I download all my games again onto the new PC? I was under the impression that if you did not pay for extedned download you could not do this?

As for the old PC, I doubt I will get it fixed, more likey try to recover my wifes photos for her and junk it.

Thanks in advance

Post #: 1

RE: Download again? - 12/21/2010 3:58:37 AM

junk2drive

Posts: 12907
Joined: 6/27/2002
From: Arizona West Coast
Status: offline

www.findmyorder.com you should still be able to get them even if you didn't pay the extra.

If you registered the games, look in the members area too.

< Message edited by junk2drive -- 12/21/2010 3:59:30 AM >

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(in reply to darken92)

Post #: 2

RE: Download again? - 1/2/2011 12:41:03 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

Hi,

Thanks. I have managed to download WITP AE. I also have Gary Grigsby's War Between The States and John Tiller's Campaign Series. Everytine I select "Re Download order" it keeps going back to WITPAE download screen.

Anyone able to help?

(in reply to junk2drive)

Post #: 3

RE: Download again? - 1/2/2011 2:27:49 AM

wworld7

Posts: 1727
Joined: 2/25/2003
From: The Nutmeg State
Status: offline

Have you tried the Help Desk?

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Post #: 4

RE: Download again? - 1/2/2011 9:35:43 AM

darken92

Posts: 92
Joined: 5/11/2007
Status: offline

Hi

Thanks. I guess I will have too. Past exerience with them has not been good.

(in reply to wworld7)

Post #: 5

RE: Download again? - 1/3/2011 1:40:16 AM

Carl Myers

Posts: 136
Joined: 9/16/2003
Status: offline

quote:

Thanks. I have managed to download WITP AE. I also have Gary Grigsby's War Between The States and John Tiller's Campaign Series. Everytine I select "Re Download order" it keeps going back to WITPAE download screen.

Get the order number, back up one screen, use the order number and password to locate your order.

(in reply to darken92)

Post #: 6

RE: Download again? - 1/11/2011 4:56:32 AM

Bison36

Posts: 480
Joined: 4/16/2009
Status: offline

Eric

Is there any progress on making previous purchases availible as was discussed when the new store went live? I still have all my order numbers, but I thought the idea was to make the game downloadable from the member page? I've purchased a couple of games during the sale, however, I don't understand how I'd download from the site. The games are registered, but I'm not seeing a link in the member area to access the games again if I had too outside of the purchase email route. Could you please give an updated status of this feature?

(in reply to Carl Myers)

Post #: 7

RE: Download again? - 1/11/2011 5:43:22 AM

jomni

Posts: 2827
Joined: 11/19/2007
Status: offline

quote:

ORIGINAL: Bison36

Eric

Is there any progress on making previous purchases availible as was discussed when the new store went live?� I still have all my order numbers, but I thought the idea was to make the game downloadable from the member page?� I've purchased a couple of games during the sale, however, I don't understand how I'd download from the site.� The games are registered, but I'm not seeing a link in the member area to access the games again if I had too outside of the purchase email route.� Could you please give an updated status of this feature?

This is from the FAQ.

The download link has expired, and I need to download again (top)
The vendor from whom you bought your product can reactivate your download directly, or you can email us at support@plimus.com and we�ll take care of this for you. You will receive an email with your link and download instructions.

But the "download anytime" idea is really nice to have.

< Message edited by jomni -- 1/11/2011 5:44:49 AM >

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Post #: 8

RE: Download again? - 1/11/2011 3:43:45 PM

Bison36

Posts: 480
Joined: 4/16/2009
Status: offline

This is not the unlimited download option I was thinking was a part of the new store. So you still need to keep all purchase records to redown load the game. What is the point of registering it? Since the serial number does not provide any real information in the find my order and is not an order number for the DD service.

(in reply to jomni)

Post #: 9