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$25 Discount question

 
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$25 Discount question - 12/30/2010 4:22:20 AM   
rjantzi


Posts: 92
Joined: 12/27/2010
Status: offline 		I submitted my requested for the $25 discount code a few days ago and haven't rec'd a reply yet. Is that normal? Should I re-submit my request?
Post #: 1
RE: $25 Discount question - 12/31/2010 1:03:03 AM   
TonyE


Posts: 1551
Joined: 5/23/2006
From: MN, USA
Status: offline 		No idea (sorry). Considering the holiday season it may be understandable but I'd try submitting the request once more and hopefully you'll get a response by Tuesday.


_____________________________

Sincerely,
Tony Eischens
Harpoon (HC, HCE, HUCE, Classic) programmer
HarpGamer.com Co-Owner

(in reply to rjantzi)
Post #: 2
RE: $25 Discount question - 12/31/2010 2:31:39 AM   
rjantzi


Posts: 92
Joined: 12/27/2010
Status: offline 		Thanks Tony, much appreciated. I'll re-submit the request and see what happens.

(in reply to TonyE)
Post #: 3
RE: $25 Discount question - 1/9/2011 3:34:50 AM   
rjantzi


Posts: 92
Joined: 12/27/2010
Status: offline 		It's been about a week since I resubmitted my information and I haven't received any reply. Suggestions?

(in reply to rjantzi)
Post #: 4
RE: $25 Discount question - 1/9/2011 4:30:29 AM   
JRyan


Posts: 555
Joined: 3/29/2005
Status: offline 		Mine gave it to me right away, there must be a glitch. I had to use another serial for it to work. My ANW one did not but my HCE did.

(in reply to rjantzi)
Post #: 5
RE: $25 Discount question - 1/9/2011 4:59:31 AM   
rjantzi


Posts: 92
Joined: 12/27/2010
Status: offline 		Thanks for the quick reply. Unfortunately I only have the one serial number (just HCE). Maybe somebody from Matrix could offer a suggestion as to what I should try.

(in reply to JRyan)
Post #: 6
RE: $25 Discount question - 2/4/2011 9:05:31 AM   
michaelm75au


Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline 		I submitted a request for the upgrade discount yesterday, and 24 hours later still haven't heard.

I was anxious to get the UE version as I need to re-install my ANW version.


_____________________________

Michael

(in reply to rjantzi)
Post #: 7
RE: $25 Discount question - 2/4/2011 2:02:35 PM   
EWCS


Posts: 15
Joined: 1/18/2011
Status: offline 		Mine was given during my initial transaction..

(in reply to michaelm75au)
Post #: 8
RE: $25 Discount question - 2/4/2011 2:50:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Michaelm,

Have you already checked spam filters and such to make sure it didn't end up there?

It should arrive within a few minutes. If it vanished, you can contact our help desk and they can look up the code that was assigned to you so that you can use it.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to EWCS)
Post #: 9
RE: $25 Discount question - 2/5/2011 2:07:41 AM   
michaelm75au


Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi Michaelm,

Have you already checked spam filters and such to make sure it didn't end up there?

It should arrive within a few minutes. If it vanished, you can contact our help desk and they can look up the code that was assigned to you so that you can use it.

Regards,

- Erik


Nothing in spam box. Always check that anyway.

I tried it again and it gave me the promo code, as well as mailed it.
The first attempt must not have connected properly to the automatic lookup process.

Thanks

< Message edited by michaelm -- 2/5/2011 2:11:22 AM >

_____________________________

Michael

(in reply to Erik Rutins)
Post #: 10
RE: $25 Discount question - 2/6/2011 7:57:59 PM   
rjantzi


Posts: 92
Joined: 12/27/2010
Status: offline 		Hi, I tried to resubmit again last week, (I think this was the 3rd time) and I got my response within seconds
Don't know what changed but I'm happy to get the promo code. Thanks to all that offered their suggestions.

(in reply to michaelm75au)
Post #: 11
RE: $25 Discount question - 3/6/2011 8:05:40 PM   
Spearfish

 

Posts: 75
Joined: 8/17/2010
Status: offline 		Hi, guys.

I bought Harpoon 3 ANW game in the previous Matrix on-line shop. Now it seems my Member Club Account does not exist on new Matrix website. If I wanted to buy Ultimate Edition game-pack where I should ask for discount code?


< Message edited by Spearfish -- 3/6/2011 8:06:44 PM >

(in reply to rjantzi)
Post #: 12
RE: $25 Discount question - 3/7/2011 4:48:30 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please contact our Help Desk - we should be able to find your old account for you.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Spearfish)
Post #: 13
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