WITE Install problems

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> WITE Install problems

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WITE Install problems - 2/13/2011 7:11:57 PM

Willard

Posts: 125
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline

All -

I purchased WITE and installed it on my PC - everything works fine.
I went to install it on my laptop and when I start the game it says the serial number is bad.
I checked the serial number multiple times and I am using the same serial number.
The message says to contact Matrix for support.

Unless I am having a brainfart and WITE is restricted to one install (I don't think it is but please let me know!!!), I can't figure out what is wrong.

Any suggestions would be appreciated!

Regards,

Willard

_____________________________

Post #: 1

RE: WITE Install problems - 2/13/2011 7:16:04 PM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Willard

All -

I purchased WITE and installed it on my PC - everything works fine.
I went to install it on my laptop and when I start the game it says the serial number is bad.
I checked the serial number multiple times and I am using the same serial number.
The message says to contact Matrix for support.

Unless I am having a brainfart and WITE is restricted to one install (I don't think it is but please let me know!!!), I can't figure out what is wrong.

Any suggestions would be appreciated!

Regards,

Willard

Have you restarted your laptop after WitE install?

What OS you have on your PC and on your laptop?

BTW, I am asking this because I think this is all UAC related...

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Willard)

Post #: 2

RE: WITE Install problems - 2/13/2011 7:44:34 PM

Willard

Posts: 125
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline

quote:

Have you restarted your laptop after WitE install?

Yes

quote:

What OS you have on your PC and on your laptop?

XP on the PC and Vista on the laptop

quote:

BTW, I am asking this because I think this is all UAC related...

Leo "Apollo11"

Had that issue before with other games becasue Vista sucks.
However I can't get this fixed.

_____________________________

(in reply to Apollo11)

Post #: 3

RE: WITE Install problems - 2/13/2011 8:19:43 PM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Willard

quote:

Have you restarted your laptop after WitE install?

Yes

quote:

What OS you have on your PC and on your laptop?

XP on the PC and Vista on the laptop

quote:

BTW, I am asking this because I think this is all UAC related...

Had that issue before with other games becasue Vista sucks.
However I can't get this fixed.

AFAIK the game installer just checks wether the serial is OK (i.e. proper number and not just some random set of numbers) - also, AFAIK, it doesn't go on-line and calls home for serial number confirmation!

Thus this must be some kind of local Vista issue on your laptop... sorry...

But please try this though!

Try running installer with "Run As Administrator" because in order to enter data into Registry you have to have certain rights (and serial number is entered into Windows Registry...

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Willard)

Post #: 4

RE: WITE Install problems - 2/13/2011 8:26:48 PM

cookie monster

Posts: 1693
Joined: 5/22/2005
From: Birmingham,England
Status: offline

On the quick start selector, open it up and set to RUN AS ADMINISTRATOR, that will solve it

_____________________________

(in reply to Apollo11)

Post #: 5

RE: WITE Install problems - 2/16/2011 1:01:27 AM

Willard

Posts: 125
Joined: 2/7/2004
From: Up the Nung river past Do Lung bridge...
Status: offline

Tried to run as administrator multiple times with no success.
Had difficulty uninstalling but was finally able to manage it.
Turned off the UAC completely and reinstalled.
Everything works fine now.

Thanks for the help!

-Willard

_____________________________

(in reply to cookie monster)

Post #: 6

RE: WITE Install problems - 2/16/2011 9:00:24 AM

Apollo11

Posts: 24082
Joined: 6/7/2001
From: Zagreb, Croatia
Status: offline

Hi all,

quote:

ORIGINAL: Willard

Tried to run as administrator multiple times with no success.
Had difficulty uninstalling but was finally able to manage it.
Turned off the UAC completely and reinstalled.
Everything works fine now.

Thanks for the help!

-Willard

Glad that you were able to sort this through (although I don't understand why it didn't run with "Run as Administrator" - I do it all the time since I have many installs on may machines during WitE ALPHA-BETA - WinXP, Vista, Win7 in both 32 and 64 bit flavors)...

Enjoy the WitE!

Leo "Apollo11"

_____________________________

Prior Preparation & Planning Prevents Pathetically Poor Performance!

A & B: WitW, WitE, WbtS, GGWaW, GGWaW2-AWD, HttR, CotA, BftB, CF
P: UV, WitP, WitP-AE

(in reply to Willard)

Post #: 7