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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat - Cross of Iron >> Cross of Iron Support >> Cannot Run Game

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Cannot Run Game - 3/27/2011 4:27:23 PM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

I installed the game and the v35001 patch and I get this error:

CommandCenter.exe - Application Error
The application failed to initialize properly (0xc0000005).
Click on OK to terminate the application.

Post #: 1

RE: Cannot Run Game - 3/31/2011 3:26:42 AM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

Can someone help?
Here is my system info:
------------------
System Information
------------------
Time of this report: 3/27/2011, 11:25:09

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: EL445AA-ABA SR1750NX NA650
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Memory: 958MB RAM
Page File: 493MB used, 1819MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI RADEON XPRESS 200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Xpress Series (0x5954)

(in reply to JPR71)

Post #: 2

RE: Cannot Run Game - 3/31/2011 2:59:55 PM

RD Oddball

Posts: 4836
Joined: 2/10/2007
Status: offline

This error happens every time? Are you launching directly from double-clicking the EXE or are you launching through the command center launch screen?

(in reply to JPR71)

Post #: 3

RE: Cannot Run Game - 4/1/2011 2:44:05 AM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

It happens from every way to load, shortcut on desktop, CC3 and CommandCenter exe's. Is it possible I got a corrupt download when I bought it and can I re-download to make sure? I bought it in January but just tried it know.

(in reply to RD Oddball)

Post #: 4

RE: Cannot Run Game - 4/1/2011 2:50:21 AM

RD Oddball

Posts: 4836
Joined: 2/10/2007
Status: offline

Hey JPR71, here's what our lead developer said:

quote:

What he is getting is some sort of crash on startup. He is using XP and I
don't see anything odd about his system config. Would recommend a complete
uninstall/re-install to the default directory just to see if something was
messed up in the installation.

The key there being that you should try installing to the default directory. Let us know if this helps.

(in reply to JPR71)

Post #: 5

RE: Cannot Run Game - 4/1/2011 11:25:38 PM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

Ok, here is some more info on my problem, I re-installed again and didn't patch it this time however. I was able to load the splash screen but pressing play does nothing. Also during installation I got this error while installing Microsoft .NET Framework 2.0.
"Microsoft .NET Framework 2.0 Setup
Setup cannot continue because this version of the .NET Framework is incompatiable with a previously installed one. For more information, see http://support.microsoft.com/support/kb/articles/q312/5/00.asp"

So, I installed the patch again and got the same error as before when I first posted, so perhaps the patch is my load problem?!

Please help out this old CC3 gamer who is trying to get back in the CC3 experience, I used to be bigger in the community creating the SS and Poland '39 Grand Campaigns for the respected mods of CC3. I also believe I need Microsoft .NET Framework 2.0 for the plugins i want to use.
Thanks for all future help sent!

< Message edited by JPR71 -- 4/1/2011 11:30:05 PM >

(in reply to RD Oddball)

Post #: 6

RE: Cannot Run Game - 4/2/2011 11:23:00 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

Leaf1971?

_____________________________

(in reply to JPR71)

Post #: 7

RE: Cannot Run Game - 4/2/2011 10:16:55 PM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

quote:

ORIGINAL: Andrew Williams

Leaf1971?

Yes, its me. I've since been busy with my family and am now just looking to get back into CC3.

(in reply to Andrew Williams)

Post #: 8

RE: Cannot Run Game - 4/3/2011 6:35:06 AM

Andrew Williams

Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline

Your plugins are included in the Poland mod conversion for CoI

very nice!

just to check on your installation problem.

have you tried running CloseCombatCC.exe from your games folder

C:\Program Files\Close Combat\Close Combat III\Support\CloseCombatCC.exe

_____________________________

(in reply to JPR71)

Post #: 9

RE: Cannot Run Game - 4/3/2011 7:55:52 PM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

quote:

ORIGINAL: Andrew Williams

Your plugins are included in the Poland mod conversion for CoI

very nice!

just to check on your installation problem.

have you tried running CloseCombatCC.exe from your games folder

C:\Program Files\Close Combat\Close Combat III\Support\CloseCombatCC.exe

Hi Andrew Williams,
I'm happy that some of the campaigns made it to the plugins as I once was a regular at the CSO site (which I hope is still around, I've been out of it for a while having a family but really miss it). I want to really get back into the mods like GD, WF, SS and Afrika mods, if their still their, if I ever get my game to run. Anyways I just did a complete uninstall, clean and reboot and then again installed the game. I've tried every thing that you and Oddball has recommended like run from the CC3 folder and Support folders with no success. Right now I have it installed with no patches installed and it gets me to the splash screen with- PLAY CLOSE COMBAT CROSS OF IRON- does nothing after clicking it, BATTLE HQ- loads screen and log in, and all other buttons bring me to where they should go. I still think that I either have a original corrupt download or that their is something wrong with Microsoft Net Framework. Also I only get the original error when I patch it.-"CommandCenter.exe - Application Error
The application failed to initialize properly (0xc0000005).
Click on OK to terminate the application. "

Is it possible to re-download the original game file, I have all my original docs and serial?

< Message edited by JPR71 -- 4/3/2011 7:56:27 PM >

(in reply to Andrew Williams)

Post #: 10

RE: Cannot Run Game - 4/4/2011 6:13:37 PM

RD Oddball

Posts: 4836
Joined: 2/10/2007
Status: offline

quote:

ORIGINAL: JPR71

Is it possible to re-download the original game file, I have all my original docs and serial?

I would assume so. First step would be to contact Matrix support to have them give you the correct process to follow. While you're doing that I will point out the issue to them in case they have something specific they need you to do.

(in reply to JPR71)

Post #: 11

RE: Cannot Run Game - 4/4/2011 6:29:29 PM

SeanD

Posts: 1574
Joined: 3/2/2006
Status: offline

Hey guys,

To redownload a game you've purchased from us please follow the instructions on this FAQ post:

http://www.matrixgames.com/support/faq.asp?id=8

_____________________________

Sean Drummy

Marketing and Press Relations Manager

(in reply to RD Oddball)

Post #: 12

RE: Cannot Run Game - 4/8/2011 4:37:54 AM

RD Oddball

Posts: 4836
Joined: 2/10/2007
Status: offline

quote:

ORIGINAL: JPR71

Ok, here is some more info on my problem, I re-installed again and didn't patch it this time however. I was able to load the splash screen but pressing play does nothing. Also during installation I got this error while installing Microsoft .NET Framework 2.0.
"Microsoft .NET Framework 2.0 Setup
Setup cannot continue because this version of the .NET Framework is incompatiable with a previously installed one. For more information, see http://support.microsoft.com/support/kb/articles/q312/5/00.asp"

So, I installed the patch again and got the same error as before when I first posted, so perhaps the patch is my load problem?!

Please help out this old CC3 gamer who is trying to get back in the CC3 experience, I used to be bigger in the community creating the SS and Poland '39 Grand Campaigns for the respected mods of CC3. I also believe I need Microsoft .NET Framework 2.0 for the plugins i want to use.
Thanks for all future help sent!

JPR71 one of our testers gave this a try on an XP machine he runs and did not have any problems installing, launching and playing the game. He did however point out that he does not install the Microsoft .NET Framework 2.0 as he doesn't use the plugin builder or other functions that require it. He made the suggestion that you try uninstalling then reinstalling except don't install the Microsoft .NET Framework 2.0 and see if that fixes the problem for you. Maybe when you re-install your downloaded digital copy you could try his suggestion out.

If you're interested in trying that let us know if it works or not. Thanks.

*EDIT* In discussing this with the Lead Developer he'd pointed out that the game does not in any way make use of Microsoft .NET Framework 2.0. That leads me to believe that by not installing .NET Framework you'll see no change with the issue you're reporting which indicates the problem is not specific to the game. We can continue to try and help despite this.

*EDIT 2* A recommendation from our lead developer:

quote:

Have him check his virtual store directories and registry entries (I�d have to look it up to see where they go on XP) and delete anything that�s there, then re-install.

< Message edited by RD_Oddball -- 4/9/2011 11:15:36 PM >

(in reply to JPR71)

Post #: 13

RE: Cannot Run Game - 4/10/2011 1:07:38 PM

JPR71

Posts: 9
Joined: 3/27/2011
Status: offline

Hi,
Thanks for all of the replies so far. I'm still waiting for a reply from Plimus Support for re-download. I will post when they reply to me and i get it.

(in reply to RD Oddball)

Post #: 14