Download Issues

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Download Issues

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Current Games From Matrix.] >> [Science Fiction] >> Armada 2526 Series >> Tech Support >> Download Issues

Page: [1]

Message

<< Older Topic Newer Topic >>

Download Issues - 4/16/2011 4:50:03 AM

bevans

Posts: 109
Joined: 1/27/2011
Status: offline

Downloaded Supernova (foolishly, to Run, not Save) then had a glitch when got prompted to whatever (install, I assume, the glitch occured as the screen was opening. Can't find the file (went to a temp file that seems to have disappeared) and attempts to download again have resulted in the download mini-screen appearing but no actual download occuring, despite that little piece of paper moving between computers. Have the order number and the 16 digit serial number. What do I need to do to a) find the file and install the file if it is still on my PC or b) redownload the file. Thanks.

Post #: 1

RE: Download Issues - 4/16/2011 2:41:28 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Bevans,

I'd suggest clearing your internet temporary files and then trying to download again. It sounds like it's assuming the download is already complete. You can also right click on the link and try to "Save Link As" (exact command will vary by browser) to let you put it where you want.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC