FTP user and password required

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Panzer Command: Ostfront >> Tech Support >> FTP user and password required

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FTP user and password required - 5/13/2011 1:55:12 PM

Emilio

Posts: 122
Joined: 8/1/2005
From: Valencia (Spain)
Status: offline

Hi,

I've been able to get the serial number and then I have proceed to the Members area, located the huge zip to download, but when I try I'm prompted to introduce user and password.

Which user and password is needed? I've tried with my members area login, but it doesn't work

Thanks!!!

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_____________________________

Emilio

Post #: 1

RE: FTP user and password required - 5/13/2011 2:33:41 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Emilio,

I have no idea, to be honest. There's no login or password required when I download from the Members Club. If you have some kind of add-on installed that's trying to login to our FTP server for the download, that might explain it, in which case I think Login Public and Password Anonymous are typical. My first suggestion would be to try the download with a different browser though.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Emilio)

Post #: 2

RE: FTP user and password required - 5/14/2011 6:58:59 PM

Emilio

Posts: 122
Joined: 8/1/2005
From: Valencia (Spain)
Status: offline

Hi Erik, I have been able to install. The reason was Little Snitch, a firewall application. I had open the Matrix Games FTP, but also opening a port was required. Now it works.

Thank you very much for your help,

Emilio

_____________________________

Emilio

(in reply to Emilio)

Post #: 3

RE: FTP user and password required - 5/14/2011 7:59:16 PM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Emilio

Hi Erik, I have been able to install. The reason was Little Snitch, a firewall application. I had open the Matrix Games FTP, but also opening a port was required. Now it works.

Thank you very much for your help,

Emilio

Emilio, glad you worked it out. Thanks for letting us know.

rick

(in reply to Emilio)

Post #: 4