[YASR] Yet another Steam rant

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[YASR] Yet another Steam rant - 7/1/2011 8:03:49 PM

L�tzow

Posts: 1517
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From: Germany
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Up to past year I used an age-old freemailer account where most of my services were linked to, and from one day to another suddenly could not login anymore. Suspecting the account was either hacked or access got revoked by GMX (since I always disregarded promos), I contacted their support and they refused to restore it, unless I would provide all the infomations which got imparted with original registration. Of course I couldn't remember anymore what details I gave back in 1997 and so I simply unchained everything (like Paypal, VISA, Apple, Blizzard, etc.) from GMX and assigned it to another mailer.

Well, not everything, as for this action Steam demands you to have access to both mail accounts, old and new one. I didn't consider it as a biggie though, because I still own the login information and don't like to receive their newsletter anyway. Until yesterday, when I wanted to fire Fallout NV once again and was learned that Steam meanwhile established some security service, called Steam Guard, which requires to prove identy by sending an authentification code from your mail account.

To make a long story short, I now have to beg support for granting me access to my legally acquired property. If I learned something from this, it's that I never will purchase a product anymore linked to this company. Not that I used them voluntarily, but some games unfortuntaly require subsequently Steam registration, even purchased elsewhere.

< Message edited by L�tzow -- 7/1/2011 8:35:42 PM >

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:04:57 PM

Gilmer

Posts: 1452
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I have a bad feeling I'm about to go through the same thing you just went through.

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:07:16 PM

Terminus

Posts: 41459
Joined: 4/23/2005
From: Denmark
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This is not a "YASR", but a "YASW" (Yet Another Steam Whine).

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:21:25 PM

parusski

Posts: 4804
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From: Jackson Tn
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Whine it is. I have quite a few games from Steam and I have never had one problem. Once again we see the "HATE STEAM", "HAVE NO PROBLEM WITH STEAM" arguments.

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:38:26 PM

ilovestrategy

Posts: 3611
Joined: 6/11/2005
From: San Diego
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I think this year In gonna just sit back with my bag of popcorn.

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:40:15 PM

parusski

Posts: 4804
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LOL, +5.

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:40:23 PM

Jeffrey H.

Posts: 3154
Joined: 4/13/2007
From: San Diego, Ca.
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I hate steam and I've not had any problems with them, so there !

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RE: [YASR] Yet another Steam rant - 7/1/2011 8:54:41 PM

Perturabo

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quote:

ORIGINAL: Jeffrey H.

I hate steam and I've not had any problems with them, so there !

Same here

. Mainly because I don't have Steam account or any Steam games

. Actually, I don't have a single game that would require online activation or stuff like that.

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RE: [YASR] Yet another Steam rant - 7/1/2011 9:01:29 PM

parusski

Posts: 4804
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From: Jackson Tn
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Maybe I hate my games, but have no problem with Steam.

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RE: [YASR] Yet another Steam rant - 7/1/2011 9:58:00 PM

gillzManiju

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I don't think this is steam's fault just rather unfortunate circumstances.
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< Message edited by gillzManiju -- 8/5/2011 1:36:04 AM >

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RE: [YASR] Yet another Steam rant - 7/1/2011 11:21:50 PM

Scott_WAR

Posts: 1020
Joined: 2/24/2005
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quote:

ORIGINAL: L�tzow

If I learned something from this, it's that I never will purchase a product anymore linked to this company.

What you SHOULD learn from this is that you should NOT use a free e-mail account for important things,....such as contact info for ANY purchase. But it seems everyone likes to blame someone else when they make a mistake.
So lets see,...the free e-mail you used wont give you access.................obviously steams fault.
You cant remember the info requested to get that account working again.........clearly steams doing.
Now you dont have, but need access to the e-mail that you gave steam to use,....in case of situations just like this..........steam should be ashamed of themselves wanting to use the email you gave them.......

Clearly this is all steams fault,...and you bear no responsibility at all.............................

(in reply to L�tzow)

Post #: 11

RE: [YASR] Yet another Steam rant - 7/1/2011 11:32:53 PM

parusski

Posts: 4804
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Good point Scott_WAR. Once Steam forced me to buy a game I did not want. They are so evil.

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RE: [YASR] Yet another Steam rant - 7/1/2011 11:50:03 PM

Perturabo

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quote:

ORIGINAL: Scott_WAR

quote:

ORIGINAL: L�tzow

If I learned something from this, it's that I never will purchase a product anymore linked to this company.

What you SHOULD learn from this is that you should NOT use a free e-mail account for important things,....such as contact info for ANY purchase. But it seems everyone likes to blame someone else when they make a mistake.
So lets see,...the free e-mail you used wont give you access.................obviously steams fault.
You cant remember the info requested to get that account working again.........clearly steams doing.
Now you dont have, but need access to the e-mail that you gave steam to use,....in case of situations just like this..........steam should be ashamed of themselves wanting to use the email you gave them.......

Clearly this is all steams fault,...and you bear no responsibility at all.............................

Or simply don't buy games that create possibilities for such problems by forcibly linking them to online services. Somehow every game that I have works without internet and without need for existence of/access to some special accounts and servers.

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RE: [YASR] Yet another Steam rant - 7/2/2011 12:22:34 AM

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quote:

ORIGINAL: Scott_WAR

What you SHOULD learn from this is that you should NOT use a free e-mail account for important things,....such as contact info for ANY purchase.

If that's the lesson, it's only half the lesson. He should also learn to never move and need to change ISP's.

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RE: [YASR] Yet another Steam rant - 7/2/2011 12:25:47 AM

Fallschirmjager

Posts: 6793
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From: Chattanooga, Tennessee
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You can verify your account through payment details and get them to send you the confirmation e-mail your your new account. If you do not feel comfortable providing details through e-mail you can call them.
And by payment details I mean the date of purchase and amount spent.

And speaking of Steam. Their summer sale is going on now

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RE: [YASR] Yet another Steam rant - 7/2/2011 12:45:45 AM

Scott_WAR

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quote:

ORIGINAL: E

quote:

ORIGINAL: Scott_WAR

What you SHOULD learn from this is that you should NOT use a free e-mail account for important things,....such as contact info for ANY purchase.

If that's the lesson, it's only half the lesson. He should also learn to never move and need to change ISP's.

I have changed internet providers,...changed my IP address many times,...and have never had an issue with steam or any other online game or service.

< Message edited by Scott_WAR -- 7/2/2011 12:46:16 AM >

(in reply to E)

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RE: [YASR] Yet another Steam rant - 7/2/2011 7:07:04 AM

Posts: 1247
Joined: 9/20/2007
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quote:

ORIGINAL: Scott_WAR

quote:

ORIGINAL: E

quote:

ORIGINAL: Scott_WAR

What you SHOULD learn from this is that you should NOT use a free e-mail account for important things,....such as contact info for ANY purchase.

If that's the lesson, it's only half the lesson. He should also learn to never move and need to change ISP's.

I have changed internet providers,...changed my IP address many times,...and have never had an issue with steam or any other online game or service.

Then help him out! Tell him how you did it without access to your old account(s)! (which is the context of the thread)

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RE: [YASR] Yet another Steam rant - 7/2/2011 12:01:24 PM

L�tzow

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From: Germany
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quote:

ORIGINAL: Scott_WAR

What you SHOULD learn from this is that you should NOT use a free e-mail account for important things,....such as contact info for ANY purchase. But it seems everyone likes to blame someone else when they make a mistake.

Meanwhile I possess my own domain and can issue as many mail addresses I want. That won't necessarily safe me from future hacks but at least my isp would be pledged to restore this account. Can't see how it was my mistake though, unless you blame everybody who uses freemailer for gaming services, like the vast majority does.

I don't accuse Steam for that I forgot my account info. Point is that I can't access it anymore by providing a valid username / password, and thus I blame them. Their recently introduced Steam Guard is not an opt in but an opt out service. Once Steam client got deinstalled and browser cache cleared from cookies, this guard inevitable will be triggered next time you try to login. Other than that, it's common that if one alters account information, as I did, he receives an auto generated mail to the new address - not to the old one. So even their lazy customer service (36h and no answer yet) bothers to remove Steam Guard from my account, I still could not change mail info and would run into a similar problem every time they change something on their security scheme which requires confirmation.

To summarize it: it has to be sufficient if one provides a valid login or a valid e-mail. Steam demands either and and by losing the latter one, you lose your account as well. That kind of DRM is even worse than limited installations or a mandatory internet connection for a particular game, because it affects your account as a whole. Fortunately, with Shogun 2 and Fallout NV there were merely two worthwhile titles registered and since I own DVD's for both ones, Google will show me how to make it work without the Steam crap. Anyway, they can keep my account and I look elsewhere from the get-go next time a game requires activation. Taking this as a $ 100,- lesson to not support Steam anymore.

< Message edited by L�tzow -- 7/3/2011 12:25:27 AM >

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RE: [YASR] Yet another Steam rant - 7/2/2011 10:28:28 PM

Scott_WAR

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� When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful.� And when that handful wants to blame everything BUT themselves,...there is no helping them.

The answer here is simple. DONT use free emails for anything important,.... dont forget your log in info,...and dont forget the info you used to register with. None of which is steams responsibility.

As for customer support not getting back with you yet,....take a look at a calender.� It will be tuesday before anyone is doing anything in the USA.

< Message edited by Scott_WAR -- 7/2/2011 10:29:02 PM >

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RE: [YASR] Yet another Steam rant - 7/2/2011 10:35:39 PM

Scott_WAR

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Ok, I looked, and I am protected by Steam Guard,......and I never had to do anything at all,...no confirming, etc.. SO,....what did you do to make SteamGuard NEED confirming?

EDIT-E......when I changed internet providers, I changed my e-mail adress instead of not worrying about it. Laziness is the #1 reason people have problems like this. People dont bother to keep their account info up to date, then want to get mad when something similiar to this happens.

< Message edited by Scott_WAR -- 7/2/2011 10:38:09 PM >

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RE: [YASR] Yet another Steam rant - 7/2/2011 10:36:33 PM

parusski

Posts: 4804
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Nail hit squarely Scott_WAR.

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RE: [YASR] Yet another Steam rant - 7/2/2011 10:43:58 PM

Scott_WAR

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Just to be fair though,......I have to admit the way you change your e-mail address at steam is kinda retarded. Having a code mailed to your old e-mail address you have to enter in steam before it will let you add a new email address is kind of tough for those that have lost access to the old e-mail account. I am sure customer support will help you after the 4rth though. No way this is the first time someone needs to change e-mail addresses and dont have access to the old one.

But just to be clear I agree this way of updating e-mail addresses is pretty stupid.

< Message edited by Scott_WAR -- 7/2/2011 10:44:24 PM >

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RE: [YASR] Yet another Steam rant - 7/3/2011 12:16:12 AM

L�tzow

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From: Germany
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quote:

ORIGINAL: Scott_WAR

� When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful.� And when that handful wants to blame everything BUT themselves,...there is no helping them.

The answer here is simple. DONT use free emails for anything important,.... dont forget your log in info,...and dont forget the info you used to register with. None of which is steams responsibility.

As for customer support not getting back with you yet,....take a look at a calender.� It will be tuesday before anyone is doing anything in the USA.

That's fine for the USA, but we don't celebrate independence day in Germany and customer service here is supposed to work. Apart from the fact that I sent my ticket on thursday already. By the way, your attitude is sorta offending. There are people who ran in problems with Paypal and I wouldn't call them retarded because my personal experience with this provider was always positive.

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RE: [YASR] Yet another Steam rant - 7/3/2011 1:04:48 AM

Scott_WAR

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quote:

ORIGINAL: L�tzow

That's fine for the USA, but we don't celebrate independence day in Germany and customer service here is supposed to work. Apart from the fact that I sent my ticket on thursday already. By the way, your attitude is sorta offending. There are people who ran in problems with Paypal and I wouldn't call them retarded because my personal experience with this provider was always positive.

Didnt say you or anyone was retarded,..but nice try at spinning it. The only thing I mentioned retarded in refernce to was actually the way steam handles email address changes.

The point is considering how many people use steam with no issue, I doubt that its steam that is the problem. If you are in line to use an ATM and it works for the guy in front of you,...and works for the guy behind you,.......why do you think the ATM is broken?

As for the 4rth, steam(valve) is based in the US,...and will be off when there is a holiday in the US. Just like Matrix and most other USA based businesses. Just like if I wish to call Germany for support on something I will have to do it during German business hours.

< Message edited by Scott_WAR -- 7/3/2011 1:05:43 AM >

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RE: [YASR] Yet another Steam rant - 7/3/2011 1:10:02 AM

Perturabo

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Joined: 11/17/2007
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quote:

ORIGINAL: Scott_WAR

When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful. And when that handful wants to blame everything BUT themselves,...there is no helping them.

*click*

quote:

ORIGINAL: Scott_WAR

This user is on your "block" list and the message has been blocked.
Click here to unblock this user and view this post.

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RE: [YASR] Yet another Steam rant - 7/3/2011 1:13:03 AM

Scott_WAR

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Joined: 2/24/2005
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quote:

ORIGINAL: Perturabo

quote:

ORIGINAL: Scott_WAR

When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful. And when that handful wants to blame everything BUT themselves,...there is no helping them.

*click*

quote:

ORIGINAL: Scott_WAR

This user is on your "block" list and the message has been blocked.
Click here to unblock this user and view this post.

Even though you cant read it, thanks so much for proving exactly the point I was making. When you refuse to listen to logic,...you cant be helped.

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RE: [YASR] Yet another Steam rant - 7/3/2011 2:08:02 AM

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quote:

ORIGINAL: Scott_WAR

EDIT-E......when I changed internet providers, I changed my e-mail adress instead of not worrying about it. Laziness is the #1 reason people have problems like this. People dont bother to keep their account info up to date, then want to get mad when something similiar to this happens.

You've gone off the topic of the thread. How does he get help after losing access to an old email account? (the reason for the loss is irrelevant, as it is not always under the customer's control... even in a perfect world with a non-mail forwarding account). You intimated that you had no problems in his situation... so help your fellow steam user out!

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RE: [YASR] Yet another Steam rant - 7/3/2011 4:02:15 AM

Scott_WAR

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quote:

ORIGINAL: E

quote:

ORIGINAL: Scott_WAR

EDIT-E......when I changed internet providers, I changed my e-mail adress instead of not worrying about it. Laziness is the #1 reason people have problems like this. People dont bother to keep their account info up to date, then want to get mad when something similiar to this happens.

You've gone off the topic of the thread. How does he get help after losing access to an old email account? (the reason for the loss is irrelevant, as it is not always under the customer's control... even in a perfect world with a non-mail forwarding account). You intimated that you had no problems in his situation... so help your fellow steam user out!

I cant help him,..... I cant kick him in the rear and hopefully jog his memory..............Wasnt my first point DONT use a freebie e-mail for important things.

My reply saying I didnt have the issues was in response to you about changing ISP. I have changed ISP and didnt have a problem. I changed my contact email while I still had access to the old email account. Funny how that works....................

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RE: [YASR] Yet another Steam rant - 7/3/2011 6:44:56 PM

planner 3

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STEAM .....Bah Humbug, got me once , Never more says the Man.

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RE: [YASR] Yet another Steam rant - 7/7/2011 4:48:24 AM

Gilmer

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Actually, a lot of people are having issues. I'm trying to get Steam Support to even reply to me and they won't even do that. Keeps saying I need to verify email using the verification email they sent. Only problem is it has never been sent. Not in spam or regular folder.

There are plenty of forum posts (amazingly I can register for the forums and get a verification for that) that say that they are having the exact same problem.

Yes, we should have updated emails. But, you know, I have a lot of places that I have to remember to update. After I got all my bills in order, I had a few others and then some slipped through the cracks.

(in reply to planner 3)

Post #: 30