Nothing's Happening on My Download

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Nothing's Happening on My Download

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All Forums >> [New Releases from Matrix Games] >> Panzer Corps >> Tech Support >> Nothing's Happening on My Download

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Nothing's Happening on My Download - 7/11/2011 6:50:48 PM

tdpyle

Posts: 76
Joined: 7/24/2004
Status: offline

My digital download isn't happening. It's been 15 minutes without any data transfer. How I'm not in the Plimus download web page anymore. How do I reinitiate the download?

Post #: 1

RE: Nothing's Happening on My Download - 7/11/2011 7:01:44 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi tdpyle,

You should have an e-mail that was sent when you completed your order with your serial number, order information and a download link. Just click on the link in that e-mail to restart your download. If you are having problems getting it to start, make sure nothing could be blocking it, in terms of anti-virus/security software or firewall settings. Also, make sure you have enough free space in the location where you are saving the downloaded file.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to tdpyle)

Post #: 2

RE: Nothing's Happening on My Download - 7/11/2011 7:27:59 PM

tdpyle

Posts: 76
Joined: 7/24/2004
Status: offline

Thanks Eric. Download successful. For anyone else having this problem, when I went to the Plimus Support webpage and clicked on the download button I was redirected to a site to redownload the game. There were two choices. The American server and the European server. Naturally, I chose the American server. Not a good choice. Same problem. I canceled out and chose the European server. Success. Not the fastest download I've ever experienced but it got the job done. I would guess that the American server is overloaded; but Europe works.

(in reply to Erik Rutins)

Post #: 3