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charged twice - 7/12/2011 9:43:20 AM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		Please advice as i have been charged for download which is what i ordered and then download and physical download.i had tried to see how much for physial then cancelled before purchase using explore i have checked bank account and it would seem i have been charged please advice i have sent emails to relevent plimus addresses
Post #: 1
RE: charged twice - 7/12/2011 11:20:13 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Sorry you had problems. Can you contact the help desk with your order details so they can follow it up.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to animaluk)
Post #: 2
RE: charged twice - 7/12/2011 1:56:02 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Animaluk,

If you contact our Help Desk with your order information, we'll get this sorted out for you ASAP.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to IainMcNeil)
Post #: 3
RE: charged twice - 7/12/2011 3:34:01 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		Well have been at hospital all day come back to check email still no reply quicl
k to take money not quick to return. I dont blame matrix its plimus so much for contacting them. i

(in reply to Erik Rutins)
Post #: 4
RE: charged twice - 7/12/2011 3:48:21 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Animaluk,

Our Help Desk is not an e-mail address. If you e-mailed, chances are you contacted Plimus. Please contact us. See the link in my signature.

You need not fear about the second charge, if you placed two orders by mistake and both were charged, one will be refunded.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to animaluk)
Post #: 5
RE: charged twice - 7/12/2011 3:49:40 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		If time is critical here, in other words if there is a reason why you need that second charge refunded "yesterday" then e-mail me at erikr@matrixgames.com with your order information. Otherwise, please go through our Help Desk and they will take care of you within 24 hours.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 6
RE: charged twice - 7/12/2011 7:25:16 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		No problem i will wait i was just exspection some confirmation of my problem from primus you guys as alway top notch love the game all the best

(in reply to Erik Rutins)
Post #: 7
RE: charged twice - 7/18/2011 3:54:37 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		well confirmed by primus on 15th that i was double charged this after everyone saying i was not primus still not put money back into my account will keep checking good job i was not desperate for this money not a happy bunny

(in reply to animaluk)
Post #: 8
RE: charged twice - 7/18/2011 6:05:47 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Hi Animal - sorry I don't understand what you are saying? The money may immediately leave your account but it does not immediately arrive. When the refund is processed it will immediately leave the Plimus account but not immediately appear in your account. This is just how banking works. Just FYI the money takes 15-45 days to arrive with us!

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to animaluk)
Post #: 9
RE: charged twice - 7/21/2011 2:28:44 PM   
animaluk

 

Posts: 100
Joined: 7/2/2004
Status: offline 		Up date this comedy of errors account double charged on 15/07 repaid both to my account then took both back out same day + another £34 for i dont know what , this is terrible i now need to go through whole process again thanks. How do i speak to some one soon

< Message edited by animaluk -- 7/21/2011 2:52:36 PM >

(in reply to IainMcNeil)
Post #: 10
RE: charged twice - 7/21/2011 3:11:35 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi animaluk,

I'm not sure what's going on, but please e-mail me at erikr@matrixgames.com and I'll get it fixed without further frustration.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to animaluk)
Post #: 11
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