Download Link Issue

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Unity of Command Series >> Tech Support >> Download Link Issue

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Download Link Issue - 11/16/2011 2:41:39 AM

traemyn

Posts: 135
Joined: 1/21/2005
Status: offline

I just purchased the Box + Free Download edition. I got my serial number, my credit card was charged, I click the Download link and nothing happens. I noticed IE didn't like the page and so I click the IE warning "Show all Content" and it refreshes the page back to the order screen like I am going to purchase another game.

Download link is nowhere in any of my Member links nor anywhere else I can find. Where can I download the game?

EDIT:
Download link is in the confirmation email. Crisis averted!

< Message edited by traemyn -- 11/16/2011 2:53:59 AM >

Post #: 1

RE: Download Link Issue - 11/19/2011 5:44:43 AM

sth1119

Posts: 77
Joined: 6/23/2010
Status: offline

it looks like i am having an identical issue. so far i have not received my confirmation email.

I have opened help desk ticket and awaiting response from matrix games.

The purchase seemed to go through but the download link didnt work and i have gotten a confirming email. I did get order and license info. I have downloaded multiple products from this site without issue in the past.

< Message edited by sth0009 -- 11/19/2011 9:03:48 PM >

(in reply to traemyn)

Post #: 2

RE: Download Link Issue - 11/19/2011 10:23:50 PM

sth1119

Posts: 77
Joined: 6/23/2010
Status: offline

does support check these posts? i haven't heard from the helpdesk, i know it is the weekend but i figure matrix must have many purchases during the weekend. i would hope they check.

< Message edited by sth0009 -- 11/19/2011 10:24:48 PM >

(in reply to sth1119)

Post #: 3

RE: Download Link Issue - 11/19/2011 11:27:32 PM

Vasquez

Posts: 441
Joined: 12/29/2000
From: M�nchen, Bayern, Deutschland
Status: offline

Had the same problem with the IE. Try right-clicking the link and open a separate window. This does the job for me.

_____________________________

My Steam Profile: http://steamcommunity.com/profiles/76561198022087017/

My Steam Curator-Page: https://store.steampowered.com/curator/2370797-7IDGaming.de/?appid=275290

(in reply to sth1119)

Post #: 4

RE: Download Link Issue - 11/20/2011 12:19:48 AM

sth1119

Posts: 77
Joined: 6/23/2010
Status: offline

I really appreciate the input.

My problem is I don't have the download URL. it was in the initial feedback page after the order. That link failed and threw me to another page. Then i never recieved a confirmation email. i did copy the order number and license before losing link page. I have provided this to primus and matrixgames but have not yet gotten any helpful feedback.

it is a bummer since i was looking forward to playing this weekend.

(in reply to Vasquez)

Post #: 5

RE: Download Link Issue - 11/20/2011 1:06:24 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi sth0009,

Help Desk responses can be slow over the weekend. If you send me an e-mail at erikr@matrixgames.com with your order number, I'll have the store re-send your link. If you were logged in when you purchased, you can also request a new download link yourself through our Members CLub.

If you haven't already done so, please check your spam filter and junk e-mail. I can guarantee the store sent the e-mail to you, usually it ends up in a junk-mail folder when it goes missing, sometimes it gets eaten somewhere along the way in the internet.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sth1119)

Post #: 6

RE: Download Link Issue - 11/20/2011 1:23:42 AM

sth1119

Posts: 77
Joined: 6/23/2010
Status: offline

quote:

erikr@matrixgames.com

I sent an email with info to you.

i have checked junk and spam filter.

Not sure what happened here but i have never had an issue with matrix before. Things can happen though.

(in reply to Erik Rutins)

Post #: 7

RE: Download Link Issue - 11/20/2011 4:31:47 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thanks. I just asked the store to send you a new download link. If this one does not arrive, it's definitely getting snagged somewhere.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sth1119)

Post #: 8

RE: Download Link Issue - 11/20/2011 3:08:36 PM

sth1119

Posts: 77
Joined: 6/23/2010
Status: offline

Erik,

thanks for your help here. Issues continued until i got a response from Plimus and saw that the return address i had given during order was in error! it was very much an 'operator' error on my part!

my big worry was not receiving a receipt. i get a little nervious ordering online.

thank you.

(in reply to Erik Rutins)

Post #: 9