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help desk - 1/5/2012 7:11:55 AM

paulolkowski

Posts: 21
Joined: 12/26/2011
Status: offline

Does anyone know whats up
with the help desk? I put in a ticket because I couldnt login to the help desk and they send me a link that doesnt work.

Dear
We have updated your support issue.

Please visit the following URL to find our solution, or to provide additional details.
http://www.matrixgames.com/support/issues.asp

Your Issue ID is: 8997
Your Issue Title is : Helpdesk / Members Club Login Assistance
Your Issue Category is Helpdesk Login Issue
Your Issue Updated 4 JAN 2012 10:39

Regards

Post #: 1

RE: help desk - 1/5/2012 7:34:47 AM

jomni

Posts: 2827
Joined: 11/19/2007
Status: offline

If you are able to log a ticket then that means you�have a valid members club account.
Just log in the memberes section as usual and search for your ticket.
The link that they send usually doesn't work for me. It just list all the tickets filed and I have problems accessing my ticket from there.

< Message edited by jomni -- 1/5/2012 7:36:00 AM >

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(in reply to paulolkowski)

Post #: 2

RE: help desk - 1/6/2012 4:28:25 AM

paulolkowski

Posts: 21
Joined: 12/26/2011
Status: offline

ok, thanks

(in reply to paulolkowski)

Post #: 3