RealChuckB
Posts: 284
Joined: 9/29/2003
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quote:
ORIGINAL: Erik Rutins
Hi Chuck,
quote:
ORIGINAL: Chuck B.
Thanks for your message. Finally, it worked for me .I tried it on different systems, all of them running Windows (XP or 7) and the latest Firefox version; I'm sure it wasn't a technical issue on my side.
Do you know what finally got it to work for you? If you can e-mail me at erikr@matrixgames.com with your order number, that would help us investigate this.
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Apart from some oddities (the "tab" key doesn't reliably switch to the next field;
This should work, we'll check on this.
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the "PayPal" graphic is cut off;
This is a known formatting issue that is on the store's list to fix.
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after the order I'm left on a very bland webpage with no redirect; customer doesn't get a separate e-mail)
That's not correct in my experience. The final page is within an iFrame, so all the navigation bars should still be there. In addition to the final page, an e-mail is absolutely sent with the order information (there are multiple e-mails if you ordered a physical copy). Please check your spam filter.
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there are also some real headaches (the price initially shown is higher than the one finally charged;
I have not seen this either - if you could send me your order information that might help figure this out.
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after entering all my data, I'm informed that my customer e-mail address has to match the e-mail I use for PayPal (there is no reason for this requirement) and after I click on "edit", I'm send to the very beginning of my order process and all my entered data is lost ...)
I agree the last should not work that way, it should not lose all the information. As far as the e-mail matching, that is a requirement right now because the store uses that information to pass the order on to PayPal and do verification to prevent fraud.
Regards,
- Erik
Hi Erik,
Thanks for your reply - I know that you care for your customers and appreciate that you guys are following up with me.
I'll send you my order number in a separate e-mail. I simply tried again and again and it suddenly worked. I can try again with a different product (I would be more than happy to try to order "War in the East" if you would reinstate the Holiday Discount  )
Re: Tab - it normally works, but when I switch "country" to "United States", pressing tab doesn't get me to "State" but instead it jumps up again all the way up to "Language", not a biggie, certainly.
Re: Final page/e-mail - for me the order process ended with a big white webpage that contains the transaction information (serial number, link to download, etc.) It is not part of a Matrix Game site (no frame) and it doesn't get me back to the Matrix Game store. I have taken sort of a screenshot and I'll attach it to my e-mail. Again, not a big issue but not nice, either. As for the e-mail: You are right, an e-mail is sent out, I accidentally forgot some words in my e-mail: many companies would attach a separate invoice to the confirmation e-mail but I understand that this would not be legally required and I agree that most of your customers will be individuals that do not need an invoice for taxation purposes.
Re: Price - the initial price shown was a bit more than $29, I "only" paid $24 - don't get me wrong, I'm not complaining  I don't know if that may have to do with VAT/Sales Tax.
Thanks!
Chuck
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What ever happened to PayPal - 
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