How to update German version????

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How to update German version????

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Storm over the Pacific >> Tech Support >> How to update German version????

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How to update German version???? - 7/29/2012 11:26:13 PM

Grimnirsson

Posts: 132
Joined: 12/25/2011
Status: offline

Ok, since I didn't get any reply so far in the patch announcement thread, nor by Doom to my PM and my email to him, I will ask again here:

I have the German version of the game and I don't have any serial number for it. Neither on the box, the CD-ROM nor in the handbook...there's no number. I paid good money for the German version of the game and I would like to update it as anybody else does who paid for this WI product.

So, what can be done about this problem?

Thanks...

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Post #: 1

RE: How to update German version???? - 8/13/2012 9:02:39 PM

Grimnirsson

Posts: 132
Joined: 12/25/2011
Status: offline

The issue was resolved in a quick and easy manner by Wasteland Interactive, good support!

Thank you :)

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Post #: 2

RE: How to update German version???? - 1/15/2014 6:59:13 PM

Udet

Posts: 56
Joined: 12/19/2006
Status: offline

I have the same problem.

I have bought my version at the German Amazon shop. No serial number anywhere.

Any help is welcome.

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Udet

(in reply to Grimnirsson)

Post #: 3

RE: How to update German version???? - 2/10/2014 3:57:00 PM

Udet

Posts: 56
Joined: 12/19/2006
Status: offline

Hello? Anybody out there???

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Udet

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Post #: 4

RE: How to update German version???? - 2/24/2014 3:32:10 PM

Udet

Posts: 56
Joined: 12/19/2006
Status: offline

Nobody out there???

Well, I'll keep watching the skies ...

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Udet

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Post #: 5

RE: How to update German version???? - 6/2/2018 11:37:18 AM

Udet

Posts: 56
Joined: 12/19/2006
Status: offline

Four years later and no answer yet. Well, I alway love good support. Those are the guys I trust and I will always buy new games from.

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Udet

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Post #: 6

RE: How to update German version???? - 6/2/2018 11:57:24 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

support always first port of call is where you bought it, as without proof of purchase, which support here won't have, how would anyone here know?

but for me, i would have suggested it was posted at account support level, not forum tech support, as nobody here, can or did help as they don't have the knowledge to be able to offer advice on something which they don't know, as i wouldn't have had a clue either, so would have just suggested staff support from your account here, as per guidelines

http://www.matrixgames.com/forums/tm.asp?m=3901652

same advice, and tbh always the first port of call, if a forum reply isn't given, eg known

and after 4 years, it doesn't show up unless like now you re post it, as forum hides posts over a given age old

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Post #: 7

RE: How to update German version???? - 11/3/2018 11:06:38 AM

Udet

Posts: 56
Joined: 12/19/2006
Status: offline

Maybe I am in the wrong forum here but I am no cheater. I am a loyal Matrix customer and buying games from this company since the old David Heath days when they shipped the physical games over the wide Atlantic here to Germany.

I have bought this game at Amazon.de on 2011/10/06 and I can present the bill anytime.

By the way, I have never heard of Amazon giving any technical support for games but maybe I am wrong.

I came here to find some helpful advise. I think your post is meant helpful despite it's insulting undertone so I say thank you for your efforts.

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Udet

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Post #: 8