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Discontinued? - 7/12/2013 5:12:11 PM   
Shazman

 

Posts: 118
Joined: 1/4/2009
Status: offline 		A few days ago 'someone' at HPS indicated TOAW may be discontinued. Then today another 'someone' at Net Wargaming Italia indicated the same thing. First time I thought it was a rumor. Now I'm not so sure. No support. No patches. No communication from those who know things. Low sales. Makes me wonder.

I guess if it goes belly up we could all go with John Tillers Strategic War series. 10km per hex. Two day turns. Will cover all of the Euro theater. Some others out there too.
Post #: 1
RE: Discontinued? - 7/12/2013 5:22:47 PM   
sPzAbt653


Posts: 9511
Joined: 5/3/2007
From: east coast, usa
Status: offline 		But but ... just six short months ago Erik said '... whatever may come, it is not our intention to "retire" TOAW, it's our goal to continue and improve it ...'

So these must just be rumours ??


(in reply to Shazman)
Post #: 2
RE: Discontinued? - 7/12/2013 5:24:15 PM   
Telumar


Posts: 2236
Joined: 1/3/2006
From: niflheim
Status: offline 		No, he's just recruiting for the John Tiller series

@Shazman: So, seriously - any links so that we can verify for ourselves?

< Message edited by Telumar -- 7/12/2013 5:25:00 PM >

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Post #: 3
RE: Discontinued? - 7/12/2013 6:04:44 PM   
Shazman

 

Posts: 118
Joined: 1/4/2009
Status: offline 		@Telumar: Evidently you passed over the word 'rumor' in my post. You gotta stoop the sped redding.    No, not selling JT Games although they are supported and they are well done. I used to campaign for TOAW and Matrix too. 

@sPzAbt653: In August 2009 my employer said "there will always be a <company name here>. It wasn't being sold and it wasn't folding. It's all rumors". November 2009, the day after Thanksgiving, all the locks were changed and no one could get in. The following Saturday we all got letters in the mail. The company was closing. Never believe the suits even if they don't wear suits. They will lie to you right up until they slam the door in your face. 

I didn't say TOAW was being discontinued. Others have. That's all. However, seeing what has transpired over the last year or so gives me flashbacks to 2009.



< Message edited by Shazman -- 7/12/2013 6:07:07 PM >

(in reply to Telumar)
Post #: 4
RE: Discontinued? - 7/12/2013 6:06:33 PM   
Oberst_Klink

 

Posts: 4778
Joined: 2/10/2008
From: Germany
Status: offline 		WT*?! Well, if they discontinue it, then they should release the source code, no? Just 2 little fixes and I'd be happy as Larry -> AAA and the 'ignore losses' thing. In my scenarios the AAA is not that serious, because I have separate AA units anyway; but ignore losses with a fortification, oh well... even an Italian lone Autoblinda 41 held out for 4 weeks against a British Corps attack near the Mareth line...

Klink, Oberst

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Post #: 5
RE: Discontinued? - 7/12/2013 6:17:08 PM   
sPzAbt653


Posts: 9511
Joined: 5/3/2007
From: east coast, usa
Status: offline 		Hey Shaz, I was tongue in cheeking it there. I've come across a couple game threads recently that show that some games do disappear with no official mention.

TOAW discontinued ?? Obama better do something, this is important !!

(in reply to Shazman)
Post #: 6
RE: Discontinued? - 7/12/2013 6:20:39 PM   
Oberst_Klink

 

Posts: 4778
Joined: 2/10/2008
From: Germany
Status: offline
quote:

ORIGINAL: sPzAbt653

But but ... just six short months ago Erik said '... whatever may come, it is not our intention to "retire" TOAW, it's our goal to continue and improve it ...'

So these must just be rumours ??



quote:

Net Wargaming Italia

Perhaps time for a reminder or some Femen style protest at the Historicon in Virginia next weekend? Writing on my chest - 'WE WANT 3.5!'

Klink, Oberst

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Post #: 7
RE: Discontinued? - 7/13/2013 5:06:11 PM   
golden delicious


Posts: 5575
Joined: 9/5/2000
From: London, Surrey, United Kingdom
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quote:

ORIGINAL: Oberst_Klink

WT*?! Well, if they discontinue it, then they should release the source code, no?


My understanding is that Matrix doesn't own the source code for TOAW, they own the right to develop and publish the game. The core rights reside with Take-Two Interactive.

Anyway, I think everyone will be a lot happier if they stop anxiously expecting another patch and work with what we have.

_____________________________

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"War? Huh. What is it good for?"
"Absolutely nothing."

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Post #: 8
RE: Discontinued? - 7/13/2013 5:15:18 PM   
Alpha77

 

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quote:

ORIGINAL: Oberst_Klink

WT*?! Well, if they discontinue it, then they should release the source code, no? Just 2 little fixes and I'd be happy as Larry -> AAA and the 'ignore losses' thing. In my scenarios the AAA is not that serious, because I have separate AA units anyway; but ignore losses with a fortification, oh well... even an Italian lone Autoblinda 41 held out for 4 weeks against a British Corps attack near the Mareth line...

Klink, Oberst


Yup these 2 errors at least need adressing (asap), I also might note, that I see probs with too many AA units, if the AA in the combat unit itself does not work, that leads to:

a) much more seperate AA (which might be also unrealistic OOB wise)
b) more player + designer workload to create these units
c) you need to send those AA units to the front, if you wanna give protection to units directly near enemy units. But the small aa units may be in great danger to evaporate if involved in direct attack or defense. I know most sides used AA also vs. ground troops as long their werent enough enemy planes to shoot at. Like the allied ones in 44+45.

There is also a prob with long range sams, these wont engage planes in neighbouring hexes even if their range is long enough.

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Post #: 9
RE: Discontinued? - 7/13/2013 6:06:53 PM   
Sensei.Tokugawa


Posts: 341
Joined: 4/6/2010
From: Wieluñ, Poland
Status: offline 		Yes, it may be discontinued and soon.Will tell You why - it's the very specific case of Murphy's law, let's call it "burroughs' law". The definition says: if I like something, others don't and it vanishes. Examples; I don't watch any TV series - mostly no TV in general as a rule of thumb - but "Threshold" was surprisingly well. Then after some 9 episodes it ends abruptly and I think that the morons on the TV station just didn't buy the next season. But no - the truth is they were never shot! People ( I still mean morons )didn't get to like that ( because the plot made sense and there weren't any vampires nor werewolves ). Think to myself "alright, here goes nothing". Then I love the bands Death and Control Denied ( even though I generally don't listen to heavy metal stuff - death, thrash, black, speed yes, but heavy - maybe later). Chuck Schuldiner contracts the brain tumor. Scratch two great bands. A dozen years later there is a rumour that the Rolling Stones are back on the road again ... Thank You blind fate.
I get to love TOAW III, become a greedy wargamer, play numerous scenarios simultaneously, only the most hardened veterans bear my regular turn rate and my hard core approach. Comes patch 3.4 ... You know how this story unfolds already?

< Message edited by burroughs -- 7/13/2013 8:26:02 PM >

_____________________________

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(in reply to Alpha77)
Post #: 10
RE: Discontinued? - 7/13/2013 7:46:16 PM   
Shazman

 

Posts: 118
Joined: 1/4/2009
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quote:

ORIGINAL: golden delicious
Anyway, I think everyone will be a lot happier if they stop anxiously expecting another patch and work with what we have.


Yeah, I had thoughts along those lines but with no AA you can't seriously play WW2 and later. And with no ignore losses that fairly screws any WW1 scenarios. So you are left with U.S. Civil War or earlier. I don't think that's what most people bought the game for.

Someone at Matrix needs to buy a set of balls and do the right thing. Unless there are too few TOAW fans to care about. I can say there are fewer all the time. I wouldn't be surprised to see them shelve it.

My biggest problem is how much I like the bloody game. If I didn't I would have abandoned it long ago and not bothered moaning about the lack of progress. Two lousy things to patch. That's it and they can't frickin get it done. Lame. Very lame.

Oh, and here's a thought. If people would stop sucking up to Matrix about how things are just fine if you use workarounds maybe things might actually get done quicker. It sure doesn't help when people say things are just fine when they most certainly are not.

< Message edited by Shazman -- 7/13/2013 7:49:15 PM >

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Post #: 11
RE: Discontinued? - 7/14/2013 1:46:53 AM   
fogger

 

Posts: 1446
Joined: 9/17/2006
Status: offline 		Erik,
Time for an update please.

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Post #: 12
RE: Discontinued? - 7/14/2013 2:29:53 AM   
sPzAbt653


Posts: 9511
Joined: 5/3/2007
From: east coast, usa
Status: offline 		Individual equipment has an AA Value that it used in AA Defense. If the designer puts AA Equipment into a frontline unit, that equipment is used in frontline combat. For pure AA Defense, the designer will put AA Equipment into an AA unit.

So there are no excuses, no work arounds needed, no reason to cover for a Matrix fault. (Or I'm an idiot, not sure which).

I'm going with the Golden Apple's assessment and forgeting about the rumored 3.5 and sticking with 3.4. Of course, we can't strike 3.5 from our memory. There is another thread that covered a game that died 10 years ago, yet people are still posting about it.

(in reply to fogger)
Post #: 13
RE: Discontinued? - 7/14/2013 4:44:42 AM   
r6kunz


Posts: 1103
Joined: 7/4/2002
From: near Philadelphia
Status: offline
I agree with sPzAbt, GD and others.
quote:

ORIGINAL: sPzAbt653

I'm going with the Golden Apple's assessment and forgetting about the rumored 3.5 and sticking with 3.4. Of course, we can't strike 3.5 from our memory. There is another thread that covered a game that died 10 years ago, yet people are still posting about it.

We have a good, albeit not perfect, game in TOAW 3.4. 3.5 is not going to happen. Just get over it.

How long has AA been broken? How long did it take for us to notice it? As far at the Dug in/Ignore Losses issue, I dislike house rules, but designers and players should consider a statement in the introduction:

::PBEM:: ::German PO, Allies PO:: **Dug In Units may not also Ignore Losses**

A further help might be a limitation on the Engineer Build Rate(say 33-50% for one day, etc,) similar to the limitation to Attrition Divider and Maximum Rounds per Battle that Oberst and LeMay have proposed and a number of designers have been using.




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Post #: 14
RE: Discontinued? - 7/14/2013 5:30:48 AM   
Shazman

 

Posts: 118
Joined: 1/4/2009
Status: offline
quote:

ORIGINAL: sPzAbt653

Individual equipment has an AA Value that it used in AA Defense. If the designer puts AA Equipment into a frontline unit, that equipment is used in frontline combat. For pure AA Defense, the designer will put AA Equipment into an AA unit.

So there are no excuses, no work arounds needed, no reason to cover for a Matrix fault. (Or I'm an idiot, not sure which).


In 3.5 a front line unit, say an infantry unit, will use it's AA assets to shoot at aircraft. In fact ANY piece of equipment with an AA value will. In 3.4 the same unit WILL NOT nor will any equipment with an AA value that is part of that infantry unit. Because 3.4 is broken making any scenario that uses air units kinda broken too. You propose taking the AA assets out of each and every unit and making a separate unit for that equipment giving it an AA icon so that it actually shoots at aircraft. Insanity. BTW, that's called a work around.

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Post #: 15
RE: Discontinued? - 7/14/2013 5:36:25 AM   
Shazman

 

Posts: 118
Joined: 1/4/2009
Status: offline
quote:

ORIGINAL: HPT KUNZ


I agree with sPzAbt, GD and others.
quote:

ORIGINAL: sPzAbt653

I'm going with the Golden Apple's assessment and forgetting about the rumored 3.5 and sticking with 3.4. Of course, we can't strike 3.5 from our memory. There is another thread that covered a game that died 10 years ago, yet people are still posting about it.

We have a good, albeit not perfect, game in TOAW 3.4. 3.5 is not going to happen. Just get over it.

How long has AA been broken? How long did it take for us to notice it? As far at the Dug in/Ignore Losses issue, I dislike house rules, but designers and players should consider a statement in the introduction:

::PBEM:: ::German PO, Allies PO:: **Dug In Units may not also Ignore Losses**

A further help might be a limitation on the Engineer Build Rate(say 33-50% for one day, etc,) similar to the limitation to Attrition Divider and Maximum Rounds per Battle that Oberst and LeMay have proposed and a number of designers have been using.





Yet another work around. WTF. If I sold you a car and took off the tires and gave you back the rims you would probably be happy to put the rims back on without tires and drive it around that way because it's a work around.

I'm not happy with a broken TOAW. How the hell you people can not want a fixed TOAW is beyond me. Do you LIKE that it's broken and not being fixed? I'm beginning to believe you like it broken. Is that it? Don't you want it working PROPERLY? Unbelievable.

Maybe it is time to shelve the game. No one seems to care to see it fixed but a sorry few like me.

(in reply to r6kunz)
Post #: 16
RE: Discontinued? - 7/14/2013 6:55:02 AM   
Sensei.Tokugawa


Posts: 341
Joined: 4/6/2010
From: Wieluñ, Poland
Status: offline 		I do want that fixed, I always have, but the Green Berets in Vietnam learned the lesson which says; what is stupid and works is not stupid.

_____________________________

"-What if one doesn't make it?
-Then we know he was no good for SpetsNaz. ..."
V. Suvorov, "Spetsnaz;the Story behind the Soviet SAS"

...No escape from Passchendaele .../ God Dethroned, "Passiondale"


(in reply to Shazman)
Post #: 17
RE: Discontinued? - 7/14/2013 7:11:16 AM   
Shazman

 

Posts: 118
Joined: 1/4/2009
Status: offline 		Never called anything stupid. But I will now. This is stupid. 100 AA Light Cruisers could not shoot down one single aircraft out of 40. Managed to sink 24 cruisers but not one aircraft shot down. Seems this AA bug also applies to aircraft vs ships. How would you propose a work around for that? Separate the ship's AA guns from the ship and make an AA icon for that and somehow make it float in the water like a ship?

Not only that but almost EVERY unit type has an intrinsic AA value. How would you separate that out from units?

AA does not work. Period. There is no work around for it short of not having aircraft in the game. Because every tank, every squad, every ship, has an intrinsic AA value that cannot be separated from the tank, ship, squad, whatever. And unless every fan of the game continues to demand a patch for that, it will not get fixed.

BTW, we lost in Vietnam. Seems something didn't work.

(in reply to Sensei.Tokugawa)
Post #: 18
RE: Discontinued? - 7/14/2013 7:31:30 AM   
Sensei.Tokugawa


Posts: 341
Joined: 4/6/2010
From: Wieluñ, Poland
Status: offline 		True as a matter of fact. In my "Operation >Weserubung<" the Royal Navy was ahistorically wrecked by the Luftwaffe naval bombers which prompted that to withdraw from the naval operations along the Norwegian coast and gave the Kriegsmarine a total naval supremacy. At the same time in Norway home defence units put up a stubborn defence against the most elite Wehrmacht, the SS and Luftwaffe units. I won in a way whcih I entirely didn't like: I was applying solutions, procedures, doctines and tactics I would employ anyway, but with insane results. Outrageous. 3.4 of course.

Well, from my studies it appars that in Vietnam what was deemed wise then didn't work - the grunts tactics.John Leppelman put an iconic anecdote about that in his "Blood on the Risers" in a reminiscence of a meeting with the 5th Speciel Forces Group (Airborne)Green Beret in a Saigon bar.

Wonder if anything would work on top of that. Myself I doubt that indeed. So the common agreement amongs the Americans now is that the Vietnam War was lost? Interesting.

_____________________________

"-What if one doesn't make it?
-Then we know he was no good for SpetsNaz. ..."
V. Suvorov, "Spetsnaz;the Story behind the Soviet SAS"

...No escape from Passchendaele .../ God Dethroned, "Passiondale"


(in reply to Shazman)
Post #: 19
RE: Discontinued? - 7/14/2013 8:38:50 AM   
Oberst_Klink

 

Posts: 4778
Joined: 2/10/2008
From: Germany
Status: offline 		Let's hope peeps that Erik pays attention with the lately increased traffic on the board.

I am kinda lucky that I create limited and operational campaigns with a scale that more or less negates the bugs or where they don't have much effect. E.g. Eastern Front scenarios with Btl/Rgt units where in most cases the AA units are separate units, a low entrenchment rate, because the soil is so bloody solid that under NO circumstances an Inf.Btl or Inf.Rgt without an engineering detachment can create field entrenchments or fortifications in 6 or 12hrs or even a day. No naval units, useless anyway.

So, yes, 3.4 still works OK'ish *an understatement, but hey, aren't we all Brits in a way*. Interdiction works still OK, I had more than a few instances in Kharkov '43 where some Stukas and Level Bombers got shot down while interdicting a Tank Bde of Popov's Mobile Group. IF ONLY we could see the source code and a reference to the AA and dug-in mechanisms, a bit of C++ knowledge and we can fix it with the help of some pimpled, bespectacled, nerds, no? ;)

Klink, Oberst



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Post #: 20
RE: Discontinued? - 7/14/2013 8:43:42 AM   
fogger

 

Posts: 1446
Joined: 9/17/2006
Status: offline 		The pro & cons of 3.4 is not the issue here.

The issue is, is TOAW dead?

If TOAW is dead then I think that someone at Matrix should tell us ASAP. I received the following out of office message about 2 weeks ago


“Will be out of the office dealing with family health issues until July 8th.

Please contact Iain McNeil (iain@slitherine.co.uk) and JD McNeil (jdm@slitherine.co.uk) with any urgent development-related issues.

You may also contact Andrew Loveridge (andrewl@matrixgames.com) and Gerry Edwards (gerrye@matrixgames.com) with any urgent production-related issues.

I will not be regularly checking e-mail or voicemail until my return, but I will be reachable if necessary through Iain and JD.

Regards,

- Erik “


So unless Iain, JD or Andrew known something, then we may have to wait until Erik comes back. (Assuming he is not back yet).


_____________________________

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Post #: 21
RE: Discontinued? - 7/14/2013 12:22:51 PM   
josant

 

Posts: 538
Joined: 3/14/2007
From: Spain
Status: offline
quote:

The issue is, is TOAW dead?

If TOAW is dead then I think that someone at Matrix should tell us ASAP. I received the following out of office message about 2 weeks ago




Erik told us 6 months ago not to worry, that toaw still have support but since then there has been no news. I think that if matrix has left the game they should communicate us, only for respect for all those who have purchased the game.

quote:

Yeah, I had thoughts along those lines but with no AA you can't seriously play WW2 and later. And with no ignore losses that fairly screws any WW1 scenarios. So you are left with U.S. Civil War or earlier. I don't think that's what most people bought the game for.


Until matrix resolve this with a patch, i consider that the game is broken and unplayable with modern scenarios. Matrix please release a patch to fix these two things.

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Post #: 22
RE: Discontinued? - 7/14/2013 2:50:31 PM   
Shazman

 

Posts: 118
Joined: 1/4/2009
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quote:

ORIGINAL: Oberst_Klink
I am kinda lucky that I create limited and operational campaigns with a scale that more or less negates the bugs or where they don't have much effect. E.g. Eastern Front scenarios with Btl/Rgt units where in most cases the AA units are separate units...


Once again, look in the equipment editor. There you will find that almost every squad and every vehicle has an AA value. It does not matter if you separate out the AA units. The AA value that almost every squad and almost every vehicle and every ship has does not work. I don't care how many AA units you make. This is broken. And it's a bad break. From WW2 onward airpower is very, very important and so the AA values are also very, very important to the game. If it doesn't work it isn't simply bugged, it's badly broken.

If something is that badly broken and doesn't get fixed exactly why should anyone in their right mind bother buying something that is that screwed up? And if you buy something without knowing it's badly broken and after buying it discover this then why would you bother buying anything else from a company that doesn't bother to fix things so badly broken?

And then there's the ignore losses issue. Wouldn't want to play the Soviets in WW2 without ignore losses. Or Germans at Berlin. Or WW1. Or Stalingrad. Or Leningrad. Or Sealion. And on and on and on.

So, is TOAW going to be discontinued? I only got stuff from people not at Matrix. But considering it's not supported anymore I would not be surprised.

(in reply to Oberst_Klink)
Post #: 23
RE: Discontinued? - 7/14/2013 3:39:51 PM   
sPzAbt653


Posts: 9511
Joined: 5/3/2007
From: east coast, usa
Status: offline
quote:

A further help might be a limitation on the Engineer Build Rate


Good point Rob. We can use Assault Squads instead of Engineer Squads. Same combat value without the build rate.

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Post #: 24
RE: Discontinued? - 7/14/2013 7:05:06 PM   
golden delicious


Posts: 5575
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From: London, Surrey, United Kingdom
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quote:

ORIGINAL: Shazman

Yeah, I had thoughts along those lines but with no AA you can't seriously play WW2 and later.


I disagree. Aircraft losses to anti-aircraft fire are not especially important in Operational-level land warfare.

The impact on the effectiveness of air attacks caused by anti-aircraft fire, now that's important. However, TOAW has never simulated that and no serious proposals have been made for it to do so.

Anyway, the game's had its wrinkles forever. I find it still works pretty well, and if you find the problems introduced by 3.4 are overwhelming, you can always play COW.

quote:

Someone at Matrix needs to buy a set of balls and do the right thing.


You've got to understand that businesses are not there to do what you want them to. They're there to make a profit and I would not ask them to do anything out of the goodness of their hearts. It's not fair to them.

TOAW is "dead" because it is an extreme fringe game.

_____________________________

"What did you read at university?"
"War Studies"
"War? Huh. What is it good for?"
"Absolutely nothing."

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Post #: 25
RE: Discontinued? - 7/14/2013 8:57:21 PM   
Shazman

 

Posts: 118
Joined: 1/4/2009
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quote:

ORIGINAL: golden delicious

You've got to understand that businesses are not there to do what you want them to. They're there to make a profit and I would not ask them to do anything out of the goodness of their hearts. It's not fair to them.

TOAW is "dead" because it is an extreme fringe game.


The sheep have spoken. And with that attitude you are sure to get what you desire. Nothing.

(in reply to golden delicious)
Post #: 26
RE: Discontinued? - 7/14/2013 10:33:07 PM   
Oberst_Klink

 

Posts: 4778
Joined: 2/10/2008
From: Germany
Status: offline
quote:

ORIGINAL: sPzAbt653

quote:

A further help might be a limitation on the Engineer Build Rate


Good point Rob. We can use Assault Squads instead of Engineer Squads. Same combat value without the build rate.

I used special Sapper and Sturmpionier squads to get around this anyway... Still, it's a b*gger to use workarounds for the I-L and the AA issues; 2 simple things that could be fixed with some fiddling of the code.

Klink, Oberst






Attachment (1)

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Post #: 27
RE: Discontinued? - 7/15/2013 5:17:00 AM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline 		About two weeks ago I asked Bob Cross if TOAW had been "retired" and he said he didn't have any information either way.
That little factoid combined w/ the absence of a dedicated developer to work on it leads me to believe it's been retired, discontinued,
abandoned.

I think as a gesture of good will that the powers that be could release 3.5.0.52 as it is. I've been using that on my
Karkov '43 playtest and on my Barbarosa '41 playtest and I'm happy with it. There's a problem if you have an
amphibious unit trying to invade a beach because if it gets bombarded by the enemy there's a good chance that the losses to the
embarked unit will be into the "negative numbers". I usually disband units that happens to because theres no good fix for that yet. Other
than that I haven't noticed any other problems. Some users wouldn't want to play w/ that lilttle glitch but land campaigns won't have a
problem w/ sea-embarked units.

The bottom line here is that 3.4 isn't up to par, 3.5 isn't perfect, 4.0 is never coming.

(in reply to Oberst_Klink)
Post #: 28
RE: Discontinued? - 7/15/2013 5:31:28 AM   
r6kunz


Posts: 1103
Joined: 7/4/2002
From: near Philadelphia
Status: offline 		Larry,
Nice to see one of the TOAW's big guns pitching in...thanks for the input.

signed
Kunz, HPTM


_____________________________

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Vietnam Combat Operations by Stéphane MOUTIN LUYAT aka Boonierat.

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Post #: 29
RE: Discontinued? - 7/15/2013 8:32:02 AM   
Sensei.Tokugawa


Posts: 341
Joined: 4/6/2010
From: Wieluñ, Poland
Status: offline
quote:

ORIGINAL: golden delicious
You've got to understand that businesses are not there to do what you want them to. They're there to make a profit and I would not ask them to do anything out of the goodness of their hearts. It's not fair to them.


That's great, I have almost laughed my arse off, it's so typical of any institiution and company to justify their avoiding doing what they're suppossed to be doing.Neoliberal crap. The next in line is the postman saying that I should not be expecting his services and my mail to be delivered as it is not fair to expect that of him since he's being very busy and after other things. It reminds me a chat I had with a so-called consultant from a mobile phone service network. When I was compalining, the guy interrupted me bluntly, demanding me to answer why I was judging them. At first I was stunned, but then promptly answered: because I am a goddamned client and I demand the quality You made me believe You offer and for which I have been paying for.

The problem is that these days "the business" came to a conclusion that it is much easier and cheaper to work over diminishing the client expectations that over fine-tunning of their offer. They have those yuppie "customer service specialist" who are paid to train their staff not to assist and help the client, but to pacify him, manipulate and finally persuade him to pay more for getting less. Thanks for a bit of propaganda.

< Message edited by burroughs -- 7/15/2013 8:38:36 AM >

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