Problems with avast antivirus

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All Forums >> [Current Games From Matrix.] >> [Science Fiction] >> Pandora Series >> Tech Support >> Problems with avast antivirus

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Problems with avast antivirus - 11/17/2013 9:33:34 PM

Donegal

Posts: 15
Joined: 12/31/2005
Status: offline

Hi
Just to say the game has problem with this antivirus. You have to disable it to play the game. A bit annoying

Post #: 1

RE: Problems with avast antivirus - 11/20/2013 3:31:51 AM

Doomboy

Posts: 13
Joined: 9/3/2004
Status: offline

I have Avast, and can't get it to run...says Problem with the updater.

Can I get a clue how to disable Avast to see if that's the issue?

(in reply to Donegal)

Post #: 2

RE: Problems with avast antivirus - 11/24/2013 2:41:39 AM

Doomboy

Posts: 13
Joined: 9/3/2004
Status: offline

Even with Avast completely and permanently disabled, I still can't get the updater to work.

And...it's not Avast. I decided to DL it to my desktop computer (which also has Avast), and it updated fine. I'll be playing soon. YAY!

But I still wouldn't mind a fix so that I could play it on my laptop.

< Message edited by Doom -- 11/24/2013 4:50:44 AM >

(in reply to Doomboy)

Post #: 3

RE: Problems with avast antivirus - 11/27/2013 8:40:18 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Anti virus programs are notoriously bad with games. We work with a number of companies to get our programs white listed but there are so many its not possible to work with all of them.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Doomboy)

Post #: 4

RE: Problems with avast antivirus - 11/27/2013 1:36:00 PM

Darrell999

Posts: 72
Joined: 6/6/2006
Status: offline

He just said that it wasn't the antivirus program--it's something else.

(in reply to IainMcNeil)

Post #: 5

RE: Problems with avast antivirus - 11/27/2013 2:25:03 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Doh! Didn't read it properly!

In this case its likely a driver issue. Check your drivers are up to date as this is the most common cause of issues.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Darrell999)

Post #: 6