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Can not place order - 12/5/2013 3:15:50 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		Hey,

Trying to order
Scourge of War Gettysburg Download
Scourge of War Pipe Creek Download

All * Fields are filled in, but it never says there is a problem just does not proceed.

Tried Paypal and Direct CC

The box is bordered in yellow when I click and have let it set for way over 5min.

Not sure what else to do.

Lee
Post #: 1
RE: Can not place order - 12/5/2013 12:32:01 PM   
PlimusStoreSupport

 

Posts: 6
Joined: 12/1/2013
From: BlueSnap/Plimus E-Commerce
Status: offline 		Hi Lee,

I'm Assaf, and I work in Plimus, the online Store which sells Matrix games. I want to help you. Can you please let me know which browser you were using?
If I can re-create this issue in our lab, I can probably solve it.

Thanks,

Assaf

_____________________________

Plimus Store Support

(in reply to Larac)
Post #: 2
RE: Can not place order - 12/9/2013 12:52:58 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		Chrome
IE

Neither work, this is a 3rd computer trying.

Maybe something with my account if others are not seeing it.

Not Sure.

But trying to spend 25 bucks :)

Lee


(in reply to PlimusStoreSupport)
Post #: 3
RE: Can not place order - 12/10/2013 9:21:48 AM   
PlimusStoreSupport

 

Posts: 6
Joined: 12/1/2013
From: BlueSnap/Plimus E-Commerce
Status: offline 		Hi Lee,

From the description in your original post, it seems you're trying to fill in a field (that is with a yellow border) and you're having trouble. Can you please tell me which field is it? What is its label?

Thanks,

Assaf

_____________________________

Plimus Store Support

(in reply to Larac)
Post #: 4
RE: Can not place order - 12/12/2013 4:40:50 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		The yellow bordered is the NEXT after the address and picking paying payment options on an order.

Like I said I think it is my account causing it.

I have orderd many in the past but can not seem to get anything on any computer or browser.

I placed my order, for SOW Gett it took me to a page where I added a expansion, then it goes to Addy and billing page.
That is what I can not get by, tried Paypal and direct CC no joy.

Hope that helps.

Lee

(in reply to PlimusStoreSupport)
Post #: 5
RE: Can not place order - 12/14/2013 8:04:56 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Are you using IE11?

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Larac)
Post #: 6
RE: Can not place order - 12/15/2013 4:46:42 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		IE version
11.0.9600.16476
Update Ver
11.0.2

Chrome
Version 31.0.1650.63 m

3 Different Computers, so I would think it is in my account not my systems.

Lee

(in reply to IainMcNeil)
Post #: 7
RE: Can not place order - 12/15/2013 4:50:07 AM   
Larac

 

Posts: 250
Joined: 9/5/2004
Status: offline 		It just worked, no idea why.

If it happens again I will let you know.

Very Odd.

Lee

(in reply to Larac)
Post #: 8
RE: Can not place order - 12/17/2013 4:36:21 AM   
scottwag926

 

Posts: 7
Joined: 12/16/2013
Status: offline 		Hello. I'm having an issue with the sale that's running now. I've tried to order Harpoon Ultimate Edition and the price doesn't change to the sale price. Is there a code or coupon in use? I'm using IE 11. Would you look into this? Thanks for your time

(in reply to Larac)
Post #: 9
RE: Can not place order - 12/17/2013 5:10:05 AM   
Missouri_Rebel


Posts: 3065
Joined: 6/19/2006
From: Southern Missouri
Status: offline 		Did you make it as far as checkout to see if the sale reflects there?

_____________________________

**Those who rob Peter to pay Paul can always count on the support of Paul
**A government big enough to give you everything you want is a government big enough to take from you everything you have-Gerald Ford

(in reply to scottwag926)
Post #: 10
RE: Can not place order - 12/17/2013 12:00:35 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		IE 11 seems to have a host of issues. I would recommend against upgrading if you can for now. We are having to make all sorts of changes to our systems to support it. Thanks MS :)



_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Missouri_Rebel)
Post #: 11
RE: Can not place order - 12/17/2013 4:37:49 PM   
Missouri_Rebel


Posts: 3065
Joined: 6/19/2006
From: Southern Missouri
Status: offline 		scottwag926,
Switch to Mozilla Firefox. So much better and free of course. Plus you won't have to look at the MSN propaganda 'news' bull when you open a page. It has a popup blocker addon also and several others. Plus, Ive never had a problem with my purchases.

< Message edited by Missouri_Rebel -- 12/17/2013 5:57:30 PM >

_____________________________

**Those who rob Peter to pay Paul can always count on the support of Paul
**A government big enough to give you everything you want is a government big enough to take from you everything you have-Gerald Ford

(in reply to IainMcNeil)
Post #: 12
RE: Can not place order - 12/17/2013 8:46:06 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: Missouri_Rebel

scottwag926,
Switch to Mozilla Firefox. So much better and free of course. Plus you won't have to look at the MSN propaganda 'news' bull when you open a page. It has a popup blocker addon also and several others. Plus, Ive never had a problem with my purchases.

+1

(in reply to Missouri_Rebel)
Post #: 13
RE: Can not place order - 12/18/2013 2:25:34 AM   
scottwag926

 

Posts: 7
Joined: 12/16/2013
Status: offline 		Thanks guys for your fast replies, but NONE of the suggestions work. I go as far as inputting card info, but still no sale price listed and I used Firefox this time. I can't go farther than that because it will sent the charge to my card and I only have enough to get the game using the sale price.

(in reply to VPaulus)
Post #: 14
RE: Can not place order - 12/18/2013 5:20:29 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		scottwag926, could you please tell what's the price you're seeing?

(in reply to scottwag926)
Post #: 15
RE: Can not place order - 12/19/2013 2:11:16 AM   
scottwag926

 

Posts: 7
Joined: 12/16/2013
Status: offline 		Hello. As of a few minutes ago, the price showing on BOTH IE11 and Firefox is 803.99 of whatever CZK money is. Thanks for you time.

(in reply to VPaulus)
Post #: 16
RE: Can not place order - 12/19/2013 2:18:11 AM   
scottwag926

 

Posts: 7
Joined: 12/16/2013
Status: offline 		Hello again. Disregard the entire set of posts. I misread the ad.

(in reply to scottwag926)
Post #: 17
RE: Can not place order - 12/19/2013 8:17:37 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		No problem - glad it is working!

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to scottwag926)
Post #: 18
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