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I hate the login process - 12/7/2013 2:09:30 AM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline 		UGH. Sometimes I forget the password or enter it incorrect or worse the generated text thingy is impossible to read... if I ask for password to be reset I NEVER EVER get an email. Finally after about 5 or more tries I get it right.... ugh. That's one reason why I do not frequent the forums as much as I used to... too much work just to get in.

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Post #: 1
RE: I hate the login process - 12/7/2013 2:28:26 AM   
Challerain

 

Posts: 270
Joined: 6/16/2001
From: Mansfield, Texas
Status: offline 		Just click the remember me button (or maybe it is save as a cookie or something like that) and it will keep you logged in.

(in reply to geozero)
Post #: 2
RE: I hate the login process - 12/7/2013 5:53:28 AM   
parusski


Posts: 4804
Joined: 5/8/2000
From: Jackson Tn
Status: offline
quote:

ORIGINAL: Challerain

Just click the remember me button (or maybe it is save as a cookie or something like that) and it will keep you logged in.


That sometimes fail. I am like geozero, that extra couple minutes to sign in plunges me into depression and rage.

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(in reply to Challerain)
Post #: 3
RE: I hate the login process - 12/7/2013 6:18:21 AM   
Gilmer


Posts: 1452
Joined: 7/1/2011
Status: offline 		Yeah, remember me doesn't always work.

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(in reply to parusski)
Post #: 4
RE: I hate the login process - 12/7/2013 7:59:22 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Hi guys

if you don't receive an email it is likely your email address is old or out of date. If that is not the case contact support. You forget how long some of you have been here and email addresses have changed since you joined!

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Iain McNeil
Director
Matrix Games

(in reply to Gilmer)
Post #: 5
RE: I hate the login process - 12/7/2013 8:04:01 AM   
aaatoysandmore

 

Posts: 2848
Joined: 9/11/2013
Status: offline 		Alright Iain quit trying to whitewash the subject matter with excuses. I've had it just not even remember who I am even when I use the remember me feature. I just come here and have to relogged sometimes. Fortunately I have my online hams and passwords saved in a list so I just scroll down and find you guys but it is a pain when your website is suppose to remember us with that damn cookie crap you use and it doesn't.

(in reply to IainMcNeil)
Post #: 6
RE: I hate the login process - 12/7/2013 3:53:23 PM   
Challerain

 

Posts: 270
Joined: 6/16/2001
From: Mansfield, Texas
Status: offline
quote:

ORIGINAL: parusski


quote:

ORIGINAL: Challerain

Just click the remember me button (or maybe it is save as a cookie or something like that) and it will keep you logged in.


That sometimes fail. I am like geozero, that extra couple minutes to sign in plunges me into depression and rage.


Interesting. I can't remember the last time I had to log in. Lucky I guess

(in reply to parusski)
Post #: 7
RE: I hate the login process - 12/7/2013 5:41:25 PM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline 		Iain, my email is not old or out of date. It's my own server email. It doesn't go out of date. I do not save cookies on my PC. Just not a good idea.
quote:

ORIGINAL: Iain McNeil

Hi guys

if you don't receive an email it is likely your email address is old or out of date. If that is not the case contact support. You forget how long some of you have been here and email addresses have changed since you joined!



_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to IainMcNeil)
Post #: 8
RE: I hate the login process - 12/7/2013 5:43:47 PM   
Kineas


Posts: 100
Joined: 4/19/2008
From: EU
Status: offline
quote:

ORIGINAL: aaatoysandmore

Alright Iain quit trying to whitewash the subject matter with excuses. I've had it just not even remember who I am even when I use the remember me feature. I just come here and have to relogged sometimes. Fortunately I have my online hams and passwords saved in a list so I just scroll down and find you guys but it is a pain when your website is suppose to remember us with that damn cookie crap you use and it doesn't.


- if you change your browser
- if you login from another machine (or another user from the same machine)
- if you delete the cookies
- if some antivirus software deletes your cookies
- if some firewall blocks your cookies
- if you set expire time on your cookies ('keep them maximum 2 weeks')

then you have to login again. It's not incompetence on Matrix part, the problem is most likely on your end.


(in reply to aaatoysandmore)
Post #: 9
RE: I hate the login process - 12/7/2013 6:22:01 PM   
Challerain

 

Posts: 270
Joined: 6/16/2001
From: Mansfield, Texas
Status: offline
quote:

ORIGINAL: geozero

Iain, my email is not old or out of date. It's my own server email. It doesn't go out of date. I do not save cookies on my PC. Just not a good idea.
quote:

ORIGINAL: Iain McNeil

Hi guys

if you don't receive an email it is likely your email address is old or out of date. If that is not the case contact support. You forget how long some of you have been here and email addresses have changed since you joined!




So you are given the ability for it to remember you and you choose not to you use. How is that Matrix's fault?

(in reply to geozero)
Post #: 10
RE: I hate the login process - 12/7/2013 9:47:42 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		You wouldn't believe the number of accounts on her with out of date email addresses. Cookies do seem to be an issue with some browser/os configurations so please report them to support as this is the only way the dev team get to know about it. In support you start with the simple solutions first as they are usually the cause and work up. If you don't receive mail you need to report it to support as the developers don't browse forums looking for bugs. They deal with issues that get passed to the from support. I'm sure you understand why - nothing would get done.

_____________________________

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Director
Matrix Games

(in reply to Challerain)
Post #: 11
RE: I hate the login process - 12/7/2013 10:20:10 PM   
Darkspire


Posts: 1986
Joined: 6/12/2003
From: My Own Private Hell
Status: offline 		The wonky forums on here are a great sense of amusement for me, I have never known such a malfunctioning setup, not in a bad way, well it is bad but it just makes me laugh as I tend to picture your servers with a long belt and a donkey attached with a carrot on a stick on his head to give them power, beside the wooden box that is your server is an even bigger box of valves

I visit three forums on here, it never remembers what threads I have clicked on and read, I can click on them and they go from bold to normal, check back and they have gone back to bold so it looks like a new post and it it isn't, getting asked to log in for the third time in a month when I visit on and off all night and most of the day are the two main ones, I have been on forums since BB went the way of the dodo and the forums on here are the only ones I have seen behave in such a manner. Personally I think you need to have a team talk with your monkey ninjas and find out why this only happens on here.

Darkspire

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(in reply to IainMcNeil)
Post #: 12
RE: I hate the login process - 12/7/2013 10:25:25 PM   
Boomer78


Posts: 333
Joined: 9/6/2013
Status: offline 		This wouldn't even be a problem if they'd only go with Steam... I mean really, join the 21st century, guys. What'sa'matta wif you?

Sorry, couldn't resist.

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"Fly, god dammit it fly! God damn cheap Japanese flying packs!"

(in reply to Darkspire)
Post #: 13
RE: I hate the login process - 12/7/2013 11:43:43 PM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline 		I have some site cookies turned on, but the CAPTCHA method is really awful. And there are many other better ways around that. I do not have cookies turned on for Matrix because my server sees it as an issue. If I do forget the login I have to look it up (bad me), but if the keying was just an incorrect CAPTCHA then it is outright annoying. If I finally give up and request a password reset I NEVER get an email. That's not my issue, that's something on Matrix site. Someone needs to test that and see if there is a fix. I am trying to bring up an issue and it looks like I am not the only one. I have PM's many here just to be indicated that there PM is full so my message goes nowhere. Anyway... HEY LOOK I got on now. okay... now to see what's new.

_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to Boomer78)
Post #: 14
RE: I hate the login process - 12/7/2013 11:51:14 PM   
Rocko911

 

Posts: 287
Joined: 7/2/2004
Status: offline 		Boomer78, if they go STEAM only I am done buying any games from them and trust me I have 3 shelves of them. STEAM has terrible customer support , Matrix has great customer support.   STEAM has an intrusive DRM, Matrix Doesn't.   Lets get the facts straight STEAM will not support products they sell nor fix them. They will not help customers on games they sell as Windows 7 capable when in fact they aren't.   Matrix will back up what they say and bend over backwards for the customer. So I can safely say that many of us good customer who have bought hundreds and hundreds of dollars of Matrix sold products will not buy anymore if they go STEAM only on buying their games.

(in reply to geozero)
Post #: 15
RE: I hate the login process - 12/7/2013 11:59:13 PM   
bairdlander2


Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline 		Just make your password easy to remember mine is 123456789

(in reply to Rocko911)
Post #: 16
RE: I hate the login process - 12/7/2013 11:59:58 PM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline
quote:

ORIGINAL: LRRP

Boomer78, if they go STEAM only I am done buying any games from them and trust me I have 3 shelves of them. STEAM has terrible customer support , Matrix has great customer support.   STEAM has an intrusive DRM, Matrix Doesn't.   Lets get the facts straight STEAM will not support products they sell nor fix them. They will not help customers on games they sell as Windows 7 capable when in fact they aren't.   Matrix will back up what they say and bend over backwards for the customer. So I can safely say that many of us good customer who have bought hundreds and hundreds of dollars of Matrix sold products will not buy anymore if they go STEAM only on buying their games.



STEAM is simply a portal to sell games, a virtual store if your will. Gamersgate is similar. These allow you to easily re-install the game on a new computer and keeps your serial number private under your account.

STEAM is like a store that you into. If you bought the game at Best Buy or Fry's the store is not going to help you either, you go to the game's developer. Buying from STEAM should not interfere with getting support and updates
directly from the developer/publisher of the game. Once the game is installed you can easily turn off STEAM on your PC. There's nothing obtrusive about it.

_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to Rocko911)
Post #: 17
RE: I hate the login process - 12/8/2013 12:07:03 AM   
mrensing

 

Posts: 35
Joined: 5/25/2008
Status: offline 		+1. The sole reason I have so few posts and don't often contribute here is the absurd login process. It took me almost 15 min to log in to post this, but I thought it worth the effort to collaborate the topic.
Further, after the issues of getting logged into the site, I then spend an additional 15 min. trying to log into the 'members section' which, for no determinable reason, is a completely separate login.
It seems to be a theme with both website and games that Matrix is very much a non-cutting edge indy group that just can't seem to get firing on all cylinders compared to their competition. But they do seem to be a friendly lot and I am hoping that they really take off one day and do great things. In the meantime, I will enjoy my steam games....sorry, Boomer, couldn't resist ;)

(in reply to geozero)
Post #: 18
RE: I hate the login process - 12/8/2013 12:08:44 AM   
mrensing

 

Posts: 35
Joined: 5/25/2008
Status: offline
quote:

ORIGINAL: bairdlander

Just make your password easy to remember mine is 123456789



That sounds like a combination some idiot would have on their luggage.....

(in reply to bairdlander2)
Post #: 19
RE: I hate the login process - 12/8/2013 12:10:24 AM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline
quote:

ORIGINAL: CG_Gamer


quote:

ORIGINAL: bairdlander

Just make your password easy to remember mine is 123456789



That sounds like a combination some idiot would have on their luggage.....



You cannot lock your luggage anymore. Not since 9/11....

The password is only part of the issue. The CAPTCHA is the other annoying part.




_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to mrensing)
Post #: 20
RE: I hate the login process - 12/8/2013 12:21:58 AM   
sullafelix

 

Posts: 1520
Joined: 1/11/2005
Status: offline 		I used to have a problem of the site not remembering my info, and I would get just as upset.

I moved to Firefox from IE and since then it has been there every time.

I had to move to Firefox because it was not playing nice with my AV but I am glad I did.

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(in reply to geozero)
Post #: 21
RE: I hate the login process - 12/8/2013 12:26:18 AM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline
quote:

ORIGINAL: sulla05

I used to have a problem of the site not remembering my info, and I would get just as upset.

I moved to Firefox from IE and since then it has been there every time.

I had to move to Firefox because it was not playing nice with my AV but I am glad I did.



I agree. IE has become an ugly hairy behemoth.

_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to sullafelix)
Post #: 22
RE: I hate the login process - 12/8/2013 1:05:20 AM   
danlongman

 

Posts: 586
Joined: 3/27/2012
From: Over the hills and far away
Status: offline 		The last time I had trouble with this I flew into a rage and killed my neighbour's dog.
Afterwards, feeling a terrible remorse, I stuffed it with Stove Top and prepared a lovely
puppyroast. This is indeed terrible. Anybody else have this kind of reaction?
Maybe I should up my steroid intake? Stop reading the newspapers?
You know that you are much more likely to be killed by a policeman than a terrorist?
Even in Afghanistan. But that is only me thinking.

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(in reply to geozero)
Post #: 23
RE: I hate the login process - 12/8/2013 10:34:33 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		The forum does need a complete rewrite. It is on the long to do list... which is why we are recruiting more web developers. 2 isn't enough. Most of the time currently is keeping everything running and very little time left over to move anything forwards.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to danlongman)
Post #: 24
RE: I hate the login process - 12/8/2013 10:37:06 AM   
Darkspire


Posts: 1986
Joined: 6/12/2003
From: My Own Private Hell
Status: offline
quote:

ORIGINAL: Iain McNeil

The forum does need a complete rewrite. It is on the long to do list... which is why we are recruiting more web developers. 2 isn't enough. Most of the time currently is keeping everything running and very little time left over to move anything forwards.


Does this mean you are getting another donkey with a bigger carrot on roller skates?

Darkspire

< Message edited by Darkspire -- 12/8/2013 11:38:22 AM >

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Post #: 25
RE: I hate the login process - 12/8/2013 10:51:07 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		All of the above, though we are considering upgrading from Donkey to Mule.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Darkspire)
Post #: 26
RE: I hate the login process - 12/8/2013 10:57:37 AM   
warspite1


Posts: 41353
Joined: 2/2/2008
From: England
Status: offline
quote:

ORIGINAL: Iain McNeil

The forum does need a complete rewrite. It is on the long to do list... which is why we are recruiting more web developers. 2 isn't enough. Most of the time currently is keeping everything running and very little time left over to move anything forwards.
warspite1

Iain - if and when you do, can you keep the basic layout? Many other forums I've seen are dark, non-user friendly and set out badly. Matrix may not have the most up to date forum but its user friendly .


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Post #: 27
RE: I hate the login process - 12/8/2013 11:16:00 AM   
Darkspire


Posts: 1986
Joined: 6/12/2003
From: My Own Private Hell
Status: offline
quote:

Iain - if and when you do, can you keep the basic layout? Many other forums I've seen are dark, non-user friendly and set out badly. Matrix may not have the most up to date forum but its user friendly.


+1

I put these forums up there with the old GC forum on Stardock, very friendly and some really good folk on here, would be right at the top bar a few individuals on here who shall go nameless.

Darkspire

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Post #: 28
RE: I hate the login process - 12/10/2013 8:09:58 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		The system here was created about 10 years ago and is almost completely custom. What I'm imagining is we would move to a more ff the shelf system like PHPBB, though not that as its a Windows server :)

See the Slitherine forum for the kind of thing I'm I would expect. Basically the same just with modern features and support.

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Iain McNeil
Director
Matrix Games

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Post #: 29
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