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RE: CMANO fails to start repeatedly AFTER prereq install

 
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RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 12:37:41 PM   
Phoenix100

 

Posts: 2826
Joined: 9/28/2010
Status: offline 		Though there's only a few of us posted about this, Sunburn, I think it might be a significant problem for a significant number of buyers. At over 1,300 hits this thread is the second most hit (after 'performance') in the forum, I think.

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Post #: 61
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 1:51:13 PM   
Diver369

 

Posts: 9
Joined: 12/23/2013
Status: offline 		I am having the same issue. This was not a problem with v. 1.01. Just occurred with the new update. I doubt it's the graphic card. Only happened to me after getting version 1.02.

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Post #: 62
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 2:30:00 PM   
Phoenix100

 

Posts: 2826
Joined: 9/28/2010
Status: offline 		I skipped 1.01, Diver, but I had this exact same problem with the initial release (version 1). That's why I stopped trying with it. I wonder if it was fixed for version 1.01, but reappeared for 1.02? Whatever it is. The strangest thing - but the thing which I had thought might provide clues for anyone who knew about these things - is that, as everyone has remarked, it starts perhaps 1 out of 3, or 1 out of 5 times. With no apparent change in how you run it. Something must be going on.

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Post #: 63
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 3:56:38 PM   
BeastieDog


Posts: 95
Joined: 12/22/2006
Status: offline 		I'm having the same issue. It is PC specific. Both of my units have Win7. My cheaper laptop meets minimum requirements and has prereqs, but fails to complete loading CMANO about 50% of the time. Second laptop has more "muscle" and does not have this problem.

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Post #: 64
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 4:19:21 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline
quote:

ORIGINAL: Diver369
I am having the same issue. This was not a problem with v. 1.01. Just occurred with the new update. I doubt it's the graphic card. Only happened to me after getting version 1.02.


You went straight from v1.01 to v1.02? You did not download _any_ of the public releases we did in the meantime?

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Post #: 65
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 4:32:44 PM   
Diver369

 

Posts: 9
Joined: 12/23/2013
Status: offline 		Correct. I just waited for your upgrade pack to 1.02. So it has to be a something with v1.02. Worked perfectly with v.1.01. As everyone states it happens once in three tries. Very random. I can restart and everything seems to play okay. Just annoying.

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Post #: 66
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 4:34:29 PM   
Diver369

 

Posts: 9
Joined: 12/23/2013
Status: offline 		You can see the error messages I get on the two posts I started.

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Post #: 67
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 4:44:28 PM   
rochrist

 

Posts: 15
Joined: 7/27/2013
Status: offline
quote:

What does "refused to run" mean? Please be more specific. Does it hang at a specific step? If yes, which one? If you kill the process in Task Manager, wait a few seconds and run it again, does it load?

Also, can you try running the game by directly clicking on the Command.exe file in the Command folder (instead of clicking on "PLAY" button on the Matrix launcher)? We've had reports that this solves many such problems.


In my case, refused to run means that it gets as far as the splash screen loading and then hangs (as far as I can tell) indefinitely. I also (as reported above) sometimes get a windows opening and closing in a flash, far to quickly to see what, if anything it means. Killing the process does not fix the issue, it still refuses to run. I've also tried running command.exe directly with the same result.

I also have a bog standard Nvidia card (GTS 250) with up to date drivers and I have virtually no problems with modern games.

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Post #: 68
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 4:49:56 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		Using Windows 8 (and 8.1), I've found that when this happens, I need to load task manager and Kill Command.exe under Apps. However, a new task then appears under Background Processes also named command.exe. After I kill that, I can usually restart. Sometimes it takes more than 1 attempt at this.

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Post #: 69
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 5:31:53 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		Alright, can everyone having such a problem please give this a try:
https://drive.google.com/file/d/0B205vpZC1pGmdWxNbUtnVV9FUTA/edit?usp=sharing

(Backup your current Command.exe first!)

And let us know if it works for you.

Thanks!

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Post #: 70
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 6:00:25 PM   
Phoenix100

 

Posts: 2826
Joined: 9/28/2010
Status: offline 		Many thanks for that, Sunburn. It means a lot that you're trying to help!

After backing up the 2 files I replaced them in the Cmano folder with your new ones. Same result. I started it four times (clicking directly on the app in the CMANO folder) before it worked. Comes up as DX fix #1. What I don't understand is why sometimes it CAN work. What is it that changes between my different attempts to start it, when I change nothing?

So, for me at least, that fix doesn't work.

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Post #: 71
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 6:01:53 PM   
rochrist

 

Posts: 15
Joined: 7/27/2013
Status: offline 		It's worked once for me. I'll try launching it a few more times and report those results.

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Post #: 72
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 6:09:39 PM   
rochrist

 

Posts: 15
Joined: 7/27/2013
Status: offline 		Ok, the first time I tried it, it worked. I tried to launch the game three more times after than and it hung each time. Something seems to change after that initial run. I'm going to extract fresh copies of the two files now and try it again to see if the behavior repeats itself.

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Post #: 73
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 6:18:40 PM   
rochrist

 

Posts: 15
Joined: 7/27/2013
Status: offline 		I'm getting inconsistent results. But mostly it's still not running. Sometimes if I delete the executable and extract fresh copies, it works, sometimes not.

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Post #: 74
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 6:20:35 PM   
rochrist

 

Posts: 15
Joined: 7/27/2013
Status: offline 		Just and additional FYI, below is what was reported in Action Center the last time it hung (I think it's the same as previously)


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: E:\Matrix Games\Command Modern Air Naval Operations\Command.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Command.exe
Application Version: 1.0.0.0
Application Timestamp: 52bc911b
Hang Signature: a148
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: a148adaf29d3e1f0310f8e95641102f6
Additional Hang Signature 2: 4147
Additional Hang Signature 3: 4147bf6f7496b01691902019ac9fecba
Additional Hang Signature 4: a148
Additional Hang Signature 5: a148adaf29d3e1f0310f8e95641102f6
Additional Hang Signature 6: 4147
Additional Hang Signature 7: 4147bf6f7496b01691902019ac9fecba


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Post #: 75
RE: CMANO fails to start repeatedly AFTER prereq install - 12/26/2013 8:20:08 PM   
rochrist

 

Posts: 15
Joined: 7/27/2013
Status: offline 		I've now installed it on my laptop (also with a bog standard Nvidia card) running Windows 8 and it wseems to run properly.

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Post #: 76
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 3:08:53 AM   
BeastieDog


Posts: 95
Joined: 12/22/2006
Status: offline 		I uninstalled CMANO and re-installed with my original setup program and updated to 1.02. That solved my fail to load problem.

Edit: I spoke too soon. The problem reoccurs but not as often since I re-installed.

< Message edited by BeastieDog -- 12/29/2013 12:02:51 AM >

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RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 7:26:01 AM   
Phoenix100

 

Posts: 2826
Joined: 9/28/2010
Status: offline 		Didn't solve mine, Dog, sadly.

But at least I can still get it to work. It's like cranking an engine! I have to start it roughly five times, it seems, each failed time closing it manually, and then, fifth time - she's alive!

< Message edited by phoenix -- 12/27/2013 8:26:24 AM >

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Post #: 78
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 10:03:33 AM   
kneecaps

 

Posts: 135
Joined: 12/27/2006
Status: offline 		I've experienced this also. Same symptoms.

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Post #: 79
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 10:38:18 AM   
kneecaps

 

Posts: 135
Joined: 12/27/2006
Status: offline 		There is clearly something going on here. I have experienced issues exactly like what you guys are describing and it seems to particularly affect 1.02.

I have tried this on three different machines and a Virtual machine even and it sometimes works fine on them all (even the VM!) but mostly demonstrates the same behaviour.

The machines i've tested on range from an i7 8gb machine with a GTX 460, an AMD machine with an ATI card, An i7 laptop with a Nvidia Quatro Card and a Core 2 Duo machine with integrated GFX (below spec I know, but command actually runs but demonstrates the same symptoms as on all the other machines).


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Post #: 80
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 11:21:52 AM   
zacklaws

 

Posts: 415
Joined: 1/10/2007
Status: offline 		I've had the problem since the first release and as a rule after every update it gets worse for a short while. The programme can be virtually impossible to run initially after the update then it seems to improve and will open at least straight away or up to about five attempts to open it.

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Post #: 81
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 1:24:17 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline
quote:

ORIGINAL: Sunburn

Alright, can everyone having such a problem please give this a try:
https://drive.google.com/file/d/0B205vpZC1pGmdWxNbUtnVV9FUTA/edit?usp=sharing

And let us know if it works for you.


Tried this EXE and no change. It failed twice and worked twice.

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Post #: 82
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:01:01 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		Just happened to me a moment ago from a fresh reboot, I'm not yet running the DX fix above.
Here is the stats from process explorer:







< Message edited by Baloogan -- 12/27/2013 3:11:45 PM >

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Post #: 83
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:08:10 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		Aha here is a hint!


Window title for Command.exe is "An error has occurred!"


And after attaching to the process the Main Thread is showing the following:


I have no Command windows on screen but it looks like its trying to show me an exception!
The MessageBox is no where to be seen!

< Message edited by Baloogan -- 12/27/2013 3:10:52 PM >

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Post #: 84
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:16:25 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		I have a 400 meg memory dump with heap if you would like (compresses to 40 megs)

< Message edited by Baloogan -- 12/27/2013 3:16:12 PM >

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Post #: 85
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:26:25 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		Going a little deeper


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Post #: 86
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:42:34 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		Here is what I suspect is the text in the MessageBox

quote:

This is probably a bug. Please save a screenshot of this and submit for investigation.Exception: An error occurred creating the form. See Exception.InnerException for details. The error is: Unable to create the Direct3D m_Device3d.Stack Trace: at ?.?.?.?[T](T ) at ?.?.?.?() at ?.?.OnCreateMainForm() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()Inner Exception: Unable to create the Direct3D m_Device3d.Inner StackTrace: at WorldWind.WorldWindow.InitializeGraphics() at WorldWind.WorldWindow..ctor() at ?.?.?() at ?.?..ctor()


edit: found another bit of memory which looks like an exception (might be exactly the same as above)
quote:

This is probably a bug. Please save a screenshot of this and submit for investigation.Exception: An error occurred creating the form. See Exception.InnerException for details. The error is: Unable to create the Direct3D m_Device3d.Stack Trace: at ?.?.?.?[T](T ) at ?.?.?.?() at ?.?.OnCreateMainForm() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()Inner Exception: Unable to create the Direct3D m_Device3d.Inner StackTrace: at WorldWind.WorldWindow.InitializeGraphics() at WorldWind.WorldWindow..ctor() at ?.?.?() at ?.?..ctor()?


< Message edited by Baloogan -- 12/27/2013 3:44:18 PM >

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RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:45:29 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		Nice Baloogan!

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Post #: 88
RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 2:49:18 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		I then terminated the Command.exe process then fired Command.exe back up and received this:

First time I did not get that message at all, my guess is that the message box (for some reason) was invisible.

Edit: This happened again 2x more times ^^ (for a total of 1 start up with out any exception report, 3 start ups with that above exception report, and now Command runs correctly.)


Edit x2: after a successful run of Command.exe, I then closed Command.exe by pressing exit on the start screen. I then fired up Command.exe and I received this error


Edit x3: after 5 more attempts I'm unable to get command running. I got

for those 5 attempts.


One last thing I should add is that almost all the time Command.exe works perfectly for me, but it seems as though once in a while my computer gets into a 'rut' where it can't boot Command. I'll do some other activities on my computer and try Command.exe intermittently and see if anything gets better.

< Message edited by Baloogan -- 12/27/2013 4:01:20 PM >

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RE: CMANO fails to start repeatedly AFTER prereq install - 12/27/2013 3:09:42 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		Okay talk about a videogame plug. ...

I fired up War Thunder, entered a match and immediately the problem went away. 4/4 startups successful after opening War Thunder.

My guess is that there is something that War thunder does to initialize the video card that world wind isn't doing.


edit: this also fits with my usual pattern, if Command isn't working for me I switch to war thunder, and when I get bored of war thunder I switch back to a working Command

War thunder referral link (heh)

< Message edited by Baloogan -- 12/27/2013 4:19:18 PM >

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