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Box (Physical Copy) Smashed on Arrival

 
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Box (Physical Copy) Smashed on Arrival - 12/31/2013 2:53:15 AM   
Citizen Emperor


Posts: 69
Joined: 12/28/2013
From: Memphis
Status: offline 		A question...

My very first order from Matrix (Crown of Glory: Emperor's Edition) and THE PLASTIC BOX IS SMASHED TO PIECES.

Fortunately the disc, printed manual and cover sleeve are okay.

According to Matrix's TOS, sales of physical copies are "final".

But I don't need the disc replaced... I just need a new plastic box!!!

Can I get a replacement?





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"A soldier will fight long and hard for a bit of colored ribbon."
Post #: 1
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 2:56:19 AM   
proxyland

 

Posts: 3
Joined: 12/30/2013
Status: offline 		Hello..okay you need to wait the support reply or you can creat ticket for the support in the Helpdesk for Matrix customers..hope you got respond soon

(in reply to Citizen Emperor)
Post #: 2
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 4:36:58 AM   
bairdlander2


Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline 		Just go buy a blank disc box,I think they cost 5 cents for 1

(in reply to proxyland)
Post #: 3
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 4:49:54 AM   
Citizen Emperor


Posts: 69
Joined: 12/28/2013
From: Memphis
Status: offline
quote:

Just go buy a blank disc box,I think they cost 5 cents for 1

From where? Got a link for this specific kind of box?

This isn't the standard DVD keepcase one can easily find online...


_____________________________

"A soldier will fight long and hard for a bit of colored ribbon."

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Post #: 4
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 5:10:57 AM   
Agathosdaimon


Posts: 1034
Joined: 7/8/2012
Status: offline 		Thats horrible. I have often gotten the boxesd games from Matrix with a panel of the box broken off, but i have just presumed it was the postal service at fault, but it is only ever the matrix boxes that are damaged

(in reply to Citizen Emperor)
Post #: 5
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 7:21:03 AM   
bairdlander2


Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline
quote:

ORIGINAL: Citizen Emperor

quote:

Just go buy a blank disc box,I think they cost 5 cents for 1

From where? Got a link for this specific kind of box?

This isn't the standard DVD keepcase one can easily find online...


sorry I didnt realize what you meant

(in reply to Citizen Emperor)
Post #: 6
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 9:06:43 AM   
Hotschi


Posts: 548
Joined: 1/18/2010
From: Austria
Status: offline
quote:

ORIGINAL: Citizen Emperor

According to Matrix's TOS, sales of physical copies are "final".



Just being curious, what does "final" mean in this context? Does it mean that when you receive a broken package, you're bust?


_____________________________

"A big butcher's bill is not necessarily evidence of good tactics"

- Wavell's reply to Churchill, after the latter complained about faint-heartedness, as he discovered that British casualties in the evacuation from Somaliland had been only 260 men.

(in reply to Citizen Emperor)
Post #: 7
RE: Box (Physical Copy) Smashed on Arrival - 12/31/2013 9:22:04 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Hi Citizen Emperor,

Please contact us via our helpdesk at:
http://www.matrixgames.com/helpdesk/

(in reply to Hotschi)
Post #: 8
RE: Box (Physical Copy) Smashed on Arrival - 1/1/2014 2:38:11 AM   
Citizen Emperor


Posts: 69
Joined: 12/28/2013
From: Memphis
Status: offline 		I contacted the Help Desk and got a swift response.

Thanks, Team Matrix!

_____________________________

"A soldier will fight long and hard for a bit of colored ribbon."

(in reply to VPaulus)
Post #: 9
RE: Box (Physical Copy) Smashed on Arrival - 1/1/2014 7:23:40 AM   
t001001001

 

Posts: 322
Joined: 4/30/2009
Status: offline
An epic story about a cracked CD case, and it has to be replaced by the same exact one. I was biting my toenails.

I contacted the Help Desk and got a swift response.

Phew that was close. I love happy endings.

(in reply to Citizen Emperor)
Post #: 10
RE: Box (Physical Copy) Smashed on Arrival - 1/3/2014 5:00:24 PM   
jamus34

 

Posts: 103
Joined: 7/25/2008
Status: offline
quote:

ORIGINAL: t001001001


An epic story about a cracked CD case, and it has to be replaced by the same exact one. I was biting my toenails.

I contacted the Help Desk and got a swift response.

Phew that was close. I love happy endings.


LMAO....nice one...had me spitting out me coffee

(in reply to t001001001)
Post #: 11
RE: Box (Physical Copy) Smashed on Arrival - 1/3/2014 5:44:51 PM   
Boomer78


Posts: 333
Joined: 9/6/2013
Status: offline 		Well, it is a WARgame. Every wargame is bound to arrive with at least a few mortar craters and dirty scuff marks.

Just be glad your copy didn't arrive with a hundred screaming Hussars bursting out from the packaging. Your day would not have gone well.

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"Fly, god dammit it fly! God damn cheap Japanese flying packs!"

(in reply to jamus34)
Post #: 12
RE: Box (Physical Copy) Smashed on Arrival - 1/15/2014 3:53:39 PM   
Greybriar


Posts: 1148
Joined: 2/9/2007
Status: offline 		I don't feel it is a matter to be taken lightly. Improper preparation for mailing often results in unhappy customers. Plimus ought to ship games in cardboard boxes, or at least cardboard sleeves for adequate protection. Bubble wrap doesn't help much when a plastic case containing a PC game is caught up in a machine and is bent and broken.

The copy of Panzer Corps: Afrika Korps I ordered from Plimus arrived today. Its case was also damaged.

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This war is not about slavery. --Robert E. Lee

(in reply to Boomer78)
Post #: 13
RE: Box (Physical Copy) Smashed on Arrival - 1/15/2014 9:07:24 PM   
Perturabo


Posts: 2614
Joined: 11/17/2007
Status: offline 		Same thing happened to me with my tester's copy of CCMT. The boxes need to be secured better.

< Message edited by Perturabo -- 1/15/2014 10:07:56 PM >

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People shouldn't ask themselves why schools get shoot up.
They should ask themselves why people who finish schools burned out due to mobbing aren't receiving high enough compensations to not seek vengeance.

(in reply to Greybriar)
Post #: 14
RE: Box (Physical Copy) Smashed on Arrival - 1/15/2014 9:17:00 PM   
british exil


Posts: 1686
Joined: 5/4/2006
From: Lower Saxony Germany
Status: offline 		Cant complain much about damaged game cases.
I ordered a logitech headset for gaming, the company had 1 last set without package on special price. They sent it in a Jiffy bag. Guess what? Yep the heatset was damaged, they did send me a refund. But I thought how mental can they be.

Mat

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"It is not enough to expect a man to pay for the best, you must also give him what he pays for." Alfred Dunhill

WitE,UV,AT,ATG,FoF,FPCRS

(in reply to Perturabo)
Post #: 15
RE: Box (Physical Copy) Smashed on Arrival - 1/16/2014 3:53:00 PM   
Lecivius


Posts: 4845
Joined: 8/5/2007
From: Denver
Status: offline 		I have purchased many games from Matrix. I do both, because I always want the CD. I've never had a problem.

(in reply to british exil)
Post #: 16
RE: Box (Physical Copy) Smashed on Arrival - 2/27/2014 4:36:42 AM   
Greybriar


Posts: 1148
Joined: 2/9/2007
Status: offline 		Lucky you.

After I thought the matter was resolved and the replacement plastic case was on its way, it has never showed up.

_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to Lecivius)
Post #: 17
RE: Box (Physical Copy) Smashed on Arrival - 2/27/2014 1:21:45 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		We do package them with protection and we've never had an issues with orders dispatched here (from the US) but it seems some local postal services are just trying to destroy the mail. If you do get a broken case just contact support and we'll arrange to have a new ones sent to you.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Greybriar)
Post #: 18
RE: Box (Physical Copy) Smashed on Arrival - 2/27/2014 2:04:18 PM   
Greybriar


Posts: 1148
Joined: 2/9/2007
Status: offline
quote:

ORIGINAL: Iain McNeil

We do package them with protection and we've never had an issues with orders dispatched here (from the US) but it seems some local postal services are just trying to destroy the mail. If you do get a broken case just contact support and we'll arrange to have a new ones sent to you.


I have contacted support and was told I would receive a new case, but that was over a month ago and I haven't received it yet.

The case of the game I received that was damaged is cheap; very thin plastic. It wouldn't take much to damage it, and if I were to ship something as susceptible to damage as it is, I would place it in a cardboard shipping carton prior to shipment to prevent damage. A bubble wrapped envelope does not provide adequate protection for something so fragile.

_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to IainMcNeil)
Post #: 19
RE: Box (Physical Copy) Smashed on Arrival - 2/27/2014 2:31:29 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Hi Greybriar,

Please reopen your helpdesk ticket. Meanwhile I'm already enquiring about it.

(in reply to Greybriar)
Post #: 20
RE: Box (Physical Copy) Smashed on Arrival - 2/27/2014 2:46:49 PM   
Greybriar


Posts: 1148
Joined: 2/9/2007
Status: offline 		Will do.

Thank you, VPaulus.

_____________________________

This war is not about slavery. --Robert E. Lee

(in reply to VPaulus)
Post #: 21
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