Blank DVD and no download available

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All Forums >> [New Releases from Matrix Games] >> World in Flames >> Tech Support >> Blank DVD and no download available

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Blank DVD and no download available - 2/5/2014 11:35:28 AM

BoerWar

Posts: 506
Joined: 6/12/2004
From: Arlington, VA
Status: offline

Hi,

I purchased World in Flames - Physical with Free Download on Dec 14th and completed the download that day. Just bought a new computer and tried to install with the DVD in the books only to discover that the DVD is blank. Then tried download to discover that to be unavailable as well. Please help! How do I regain access to the product I purchased?

Thanks,
Doug

Post #: 1

RE: Blank DVD and no download available - 2/5/2014 12:43:57 PM

Orm

Posts: 22154
Joined: 5/3/2008
From: Sweden
Status: offline

Hello,

I think that best way to get assistance in your case is to go support and to the helpdesk and file a ticket. As I understand it they are good at helping with such trouble as you have.

< Message edited by Orm -- 2/5/2014 1:44:47 PM >

_____________________________

Have a bit more patience with newbies. Of course some of them act dumb -- they're often students, for heaven's sake. - Terry Pratchett

(in reply to BoerWar)

Post #: 2

RE: Blank DVD and no download available - 2/5/2014 5:47:16 PM

paulderynck

Posts: 8201
Joined: 3/24/2007
From: Canada
Status: offline

Any other DVDs being reported blank by the new computer?

_____________________________

Paul

(in reply to Orm)

Post #: 3

RE: Blank DVD and no download available - 2/7/2014 3:47:12 AM

BoerWar

Posts: 506
Joined: 6/12/2004
From: Arlington, VA
Status: offline

No, I installed other games with it.

< Message edited by BoerWar -- 2/7/2014 4:52:50 AM >

(in reply to paulderynck)

Post #: 4

RE: Blank DVD and no download available - 2/7/2014 9:14:01 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Are you sure its a DVD drive, not a CD drive you are using? It might sound like a silly question but you have to start with the obvious issues :)

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to BoerWar)

Post #: 5