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serial number problem - 2/22/2014 5:33:34 PM   
jjackson

 

Posts: 14
Joined: 2/2/2014
Status: offline 		wasnt going to post on here but i got a free download of this game from Gamersgate and once installed, when i try to play the game i keep getting the message there is a problem with your serial number(which i got from gamersgate). i put in a ticket with them but havent heard anything so wondering if anyone here would know anything with this game. Im running windows 7 64bit. also i did try running it as administrator but that didnt work either.

< Message edited by jjackson -- 2/22/2014 6:36:39 PM >
Post #: 1
RE: serial number problem - 2/22/2014 5:55:31 PM   
doomtrader


Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline 		Hi,

Run the game as administrator.

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(in reply to jjackson)
Post #: 2
RE: serial number problem - 2/22/2014 6:33:41 PM   
jjackson

 

Posts: 14
Joined: 2/2/2014
Status: offline 		actually i tried that and it didnt work. i saw that in the Wasteland website but it was an old post.

(in reply to doomtrader)
Post #: 3
RE: serial number problem - 2/22/2014 8:44:49 PM   
doomtrader


Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline 		Sorry, I missed that part of your post.

Please make sure that the game folder is not write-protected.

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Post #: 4
RE: serial number problem - 2/22/2014 9:07:45 PM   
jjackson

 

Posts: 14
Joined: 2/2/2014
Status: offline 		its not showing write=protected. i actually un-installed it and installed it again and get the same message. It does show the game as being version 1.91 so not sure if they have had issues with the new petch. the message says
"there_is_a_problem_with_your_serial_number._please_contact_customer_support_error:_1 " not sure if this tells you anything else

(in reply to doomtrader)
Post #: 5
RE: serial number problem - 2/22/2014 9:22:45 PM   
doomtrader


Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline 		It is clearly Matrix version message.

Pretty weird that it is displayed.

Could you please delete everything and download the game from GamersGate again?

I'm sure they received full 1.91 installer from us, and in any problems with serial number you just shouldn't be able to close the window with SN request.

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Post #: 6
RE: serial number problem - 2/22/2014 9:24:42 PM   
mac6308

 

Posts: 1
Joined: 2/22/2014
Status: offline 		jjackson


D3DRM.DLL is Direct3D Retained Mode, an older graphics display technology from 1997 that was removed from Windows 7 and Vista. However you can download the file microflight.com/img/d3drm.zip When you download the File, try putting it in the game directories.

< Message edited by mac6308 -- 2/22/2014 10:32:32 PM >

(in reply to jjackson)
Post #: 7
RE: serial number problem - 2/22/2014 10:29:31 PM   
jjackson

 

Posts: 14
Joined: 2/2/2014
Status: offline 		i re-downloaded it and get the same message. i also downloaded the graphics display Mac suggested but still get the same error.could they have given me a serial code that has already been used?

< Message edited by jjackson -- 2/22/2014 11:35:01 PM >

(in reply to mac6308)
Post #: 8
RE: serial number problem - 2/24/2014 3:40:38 PM   
doomtrader


Posts: 5321
Joined: 7/22/2008
From: Poland
Status: offline 		no I don't think so.

Please write to doomtrader[at]wastelands-interactive.com and we will try to solve it out different way.

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(in reply to jjackson)
Post #: 9
RE: serial number problem - 3/12/2014 4:40:31 PM   
Skybolt


Posts: 4
Joined: 7/26/2003
From: London England
Status: offline 		Regrettably, the game, at least the ones downloadable from GamersGate, seems to be broken. I have tried installing it on three different computers. One running Windows 7 32 bit, one running Windows 7 64 bit and one running Windows 8.1 64 bit.

All report the same "problem with serial number" message and refuse to load.

I don't feel I can complain too much about a free download, but perhaps you should consider withdrawing it from GamersGate.

However, if the version from Matrix Games also fails to load, I would be properly annoyed. I don't feel like paying money to run the experiment.

_____________________________

--
It's even money, that the light at the end of the tunnel is an oncoming express

(in reply to doomtrader)
Post #: 10
RE: serial number problem - 3/13/2014 5:04:33 PM   
Admiral Stricker


Posts: 41
Joined: 11/12/2010
Status: offline 		Same here

(in reply to Skybolt)
Post #: 11
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