Physical Copy Damaged When I Received it

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Physical Copy Damaged When I Received it - 6/1/2014 1:21:04 AM

uberknight72

Posts: 68
Joined: 7/25/2011
Status: offline

I just got my physical copy of DW: U today and was very displeased to discover the game case was crushed and could not be closed completely plus the CD wasn't secured and was just shaking around the case and got scratched up. Does anyone know what I should do about this? This website seems to have no number to call and barely anything beyond a glorified FAQ for support. I would very much like to send it back and receive a new copy.

This game will be a gem in my collection. But atm it is in a totally unacceptable state for the 70 dollars I dished out to get it. (plus shipping)

< Message edited by uberknight72 -- 6/1/2014 2:21:54 AM >

Post #: 1

RE: Physical Copy Damaged When I Received it - 6/1/2014 1:43:30 AM

PlacidDragon

Posts: 117
Joined: 6/15/2004
From: Norway
Status: offline

ouch, very sorry to hear that.

Contact who, Matrix Games ? Slitherine ?

You can contact Matrix Games here.

You can contact Slitherine here.

Hopefully that is what you are looking for :)

(in reply to uberknight72)

Post #: 2

RE: Physical Copy Damaged When I Received it - 6/1/2014 2:03:50 AM

Mansen

Posts: 352
Joined: 5/3/2013
Status: offline

Whoever sold you the disc - And whoever shipped the disc.

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RE: Physical Copy Damaged When I Received it - 6/1/2014 2:08:49 AM

pycco

Posts: 345
Joined: 5/28/2013
From: United States of America
Status: offline

quote:

ORIGINAL: Mansen

whoever shipped the disc.

(in reply to Mansen)

Post #: 4

RE: Physical Copy Damaged When I Received it - 6/1/2014 1:29:06 PM

uberknight72

Posts: 68
Joined: 7/25/2011
Status: offline

quote:

ORIGINAL: Mansen

Whoever sold you the disc - And whoever shipped the disc.

Putting money on who shipped the disk. Though I will need to contact matrix to see about getting a replacement copy.

But thanks Placiddragon for the links :)

Hopefully I can get this clear up. I would love a Mint copy of this brliiant game

(in reply to Mansen)

Post #: 5

RE: Physical Copy Damaged When I Received it - 6/1/2014 1:35:55 PM

Darkspire

Posts: 1986
Joined: 6/12/2003
From: My Own Private Hell
Status: offline

quote:

ORIGINAL: uberknight72

quote:

ORIGINAL: Mansen

Whoever sold you the disc - And whoever shipped the disc.

Putting money on who shipped the disk. Though I will need to contact matrix to see about getting a replacement copy.

But thanks Placiddragon for the links :)

Hopefully I can get this clear up. I would love a Mint copy of this brliiant game

The vanilla one is the best

Darkspire

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Post #: 6

RE: Physical Copy Damaged When I Received it - 6/1/2014 2:00:22 PM

drillerman

Posts: 455
Joined: 2/11/2010
From: Blighty
Status: offline

NO NO NO Darkspire! got to be "Rum and Rasin".

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Huh?

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RE: Physical Copy Damaged When I Received it - 6/1/2014 2:07:37 PM

towerbooks3192

Posts: 337
Joined: 8/12/2012
Status: offline

This is a bit scary. I am shipping mine to Australia and hopefully it survives the trip. To tell you the truth I am more excited about this in the mail than my passport

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(in reply to drillerman)

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RE: Physical Copy Damaged When I Received it - 6/1/2014 2:10:52 PM

Darkspire

Posts: 1986
Joined: 6/12/2003
From: My Own Private Hell
Status: offline

quote:

ORIGINAL: towerbooks3192

This is a bit scary. I am shipping mine to Australia and hopefully it survives the trip. To tell you the truth I am more excited about this in the mail than my passport

You're worried? Mine has got to make it to the UK, I just hope that they used steel resources in the construction build for the dispatch container

quote:

ORIGINAL: drillerman

NO NO NO Darkspire! got to be "Rum and Rasin".

I have just sent 'er indoors off on my bike to go get some of the very same flavor

Darkspire

< Message edited by Darkspire -- 6/1/2014 3:15:54 PM >

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RE: Physical Copy Damaged When I Received it - 6/1/2014 3:32:04 PM

Mansen

Posts: 352
Joined: 5/3/2013
Status: offline

It depends a lot of who's selling you something - Sometimes I have more luck contacting the seller directly instead of taking the fight with the shipper.

It also depends on how well the packaging is on the product.

But of course we don't really have those UPS "box thrower" types over here in Scandinavia so mileage may vary :D

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RE: Physical Copy Damaged When I Received it - 6/1/2014 3:40:23 PM

towerbooks3192

Posts: 337
Joined: 8/12/2012
Status: offline

quote:

ORIGINAL: Darkspire

quote:

ORIGINAL: towerbooks3192

This is a bit scary. I am shipping mine to Australia and hopefully it survives the trip. To tell you the truth I am more excited about this in the mail than my passport

You're worried? Mine has got to make it to the UK, I just hope that they used steel resources in the construction build for the dispatch container

Please tell me it is supposed to reassure me about my package? Worst thing is it is starting to rain here frequently as winter is coming so I am worried if it sits in the mail for long.

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et ignobiles oblivio

(in reply to Darkspire)

Post #: 11