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RE: Game crashed

 
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RE: Game crashed - 7/19/2014 10:56:03 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Thanks for logs but could you please post the "!Main log.txt"? Please remember that log is always rewritten when you start running the game. So we need one which contain the crash information.

(in reply to resconq)
Post #: 31
RE: Game crashed - 7/30/2014 4:40:05 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		Update:

I have been away for the past week, but attempted playing CW 2 on a different desktop while I was gone.
The comp I was playing the new game on is using Vista. And I was still getting crashes.

I came home and once again tried a campaign. Deleted all the old save files, so I won't be able to send the log for that anymore.

Is there some way of automatically sending bug reports when the game crashes? I have seen that feature with other games, but it seems absent here.
Having to manually locate and attach log files is time consuming, is irritating in that only one file can be attached per post, and I have done this before on the AGEOD tech support forums, and nothing came from that.

(in reply to VPaulus)
Post #: 32
RE: Game crashed - 7/30/2014 5:11:44 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I'm sorry but there is no automatic way for sending bug reports.
You'll have to post them here or in Ageod's forum.

Are you obtaining crashes only on teh Vista computer?

(in reply to resconq)
Post #: 33
RE: Game crashed - 7/30/2014 5:31:56 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		Negative - I am getting crashes on my own desktop (windows 7), and on my secondary comp (vista).

I am currently playing the steam version, but it is experiencing the same crashes as when I was playing on the desktop version.

I am also experiencing a serious bug (in addition to the many crashes) in which a turn is played out between myself and the AI, and at the very end of the resolution phase (after day 15), the game somehow resets to the very beginning of the turn that has just been resolved. In addition to this reset, none of the orders I have issued to units are saved when this happens, so I must issue the orders all over again.

This is the only AGEOD or Matrix game I have ever had problems with, but these problems are so serious that I am surprised that any one of them was able to make it past the developers and into release. Furthermore, none of the patches to date have addressed any of these issues. I am still experiencing the same crashes from way back when this game was released.

These crashes occur regardless of whether I am playing as the Union or Confederacy.

FYI, I am playing with the turn compression turned OFF, and am utilizing the latest beta patch.

I went to my steamapps folder to locate the logs, but the latest AI, Battle and Host log are dated as having been last modified on 7/17. I find this strange, as I had deleted all the older saved games prior to my last attempt at playing a campaign, and the latest crash happened only yesterday.

(in reply to VPaulus)
Post #: 34
RE: Game crashed - 7/30/2014 5:53:54 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		I located the logs from the game which crashed yesterday. They were located in my documents folder. The logs dating from 7/17 were in my steamapps folder. I have only been playing the steam version, so why are the logs from there appearing in my log folder, as opposed to appearing in steamapps?

I'll post all the logs in the next 4 submissions....
I really am hoping that this problem can be solved once and for all.

(in reply to resconq)
Post #: 35
RE: Game crashed - 7/30/2014 5:54:48 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		1st...

Attachment (1)

(in reply to resconq)
Post #: 36
RE: Game crashed - 7/30/2014 5:58:12 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		I am getting a message that the battle log is too large to attach. It's 5.5 megs in size.

So here is the host log....



Attachment (1)

(in reply to resconq)
Post #: 37
RE: Game crashed - 7/30/2014 5:58:47 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		Main log.

Is there anything else required? I would have sent the battle log, but the forums won't let me attach it due to its large size.

Attachment (1)

< Message edited by resconq -- 7/30/2014 7:02:07 PM >

(in reply to resconq)
Post #: 38
RE: Game crashed - 7/30/2014 9:05:24 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		You shouldn't have any log file in the Documents folder related with the Steam version. In the Steam version, all the log and save files are in the game main folder.
That's quite odd.

So please try the following. Uninstall the Steam version of the game and also the Matrix one, in case you have both installed. Delete Documents\My Games\Civil War II.
Install the game in a different Steam folder than C:\Program Files (x86). Instead, use for example C:\Games.
You can follow the instructions below on how to Install Games in Different Locations:
https://support.steampowered.com/kb_article.php?ref=7710-tdlc-0426

After having reinstalled the game, start a new game. Let's see if it's more stable.
If the issue persists please attach only the "!Main log.txt" file and a copy of your DxDiag report file. No need to worry for now with the other game files.
You can zip both files and attach the zip file.

(in reply to resconq)
Post #: 39
RE: Game crashed - 7/30/2014 10:58:40 PM   
resconq


Posts: 21
Joined: 1/15/2008
Status: offline 		All your instructions have been complied with, to the letter, and my steamapps folder is now located in my games folder.

I will start a new game shortly, and keep you filled in.

(in reply to VPaulus)
Post #: 40
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