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Can't install recent purchase of Germany at War

 
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Can't install recent purchase of Germany at War - 9/12/2014 12:44:43 AM   
MikeyBikey

 

Posts: 8
Joined: 7/13/2007
Status: offline 		I received this error message when I tried to install Germany at War Barbarossa 1941. Please resolve the following:

A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.

It looks like the program doesn't like the new version. Huh? A month ago, I installed the demo and it ran without a problem. Could you help me?

Mike
Post #: 1
RE: Can't install recent purchase of Germany at War - 9/12/2014 5:15:07 AM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hello MikeyBikey,

first of all the usual questions: which OS do you use and are there any antivirus programs running ?

Regards,


_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to MikeyBikey)
Post #: 2
RE: Can't install recent purchase of Germany at War - 9/12/2014 10:39:42 AM   
MikeyBikey

 

Posts: 8
Joined: 7/13/2007
Status: offline 		I think that I fixed it. There was an error that wouldn't let me uninstall Germany at War demo. I think that was part of the problem. I manually deleted the game in the Matrix folder and ran CCleaner to clean the temp files and the registry. I rebooted. Then I installed the full game. I still got that error with the Microsoft Visual C++ Redistributable and a couple of other errors, which were non-specific. I ran the game and it worked. I ran it again this morning and saved a game, reloaded it and everything seems to be fine. Cross fingers.

I have purchased a number of Matrix games and may have had one problem in the past that was quickly resolved. The answer your question. I am running a fully up to date Windows 8.1 and my virus checker is Avast. Just for your information, I have never had to disable any anti-virus program to install a game. And the few times that I have had a problem, turning it off didn't seem to help. Though I understand that the anti-virus program can and does occasionally cause problems.

Thank you for your quick response. I am eager to play Germany at War, but first I have a Panzer Corps campaign to finish.

Sincerely,
Mike

(in reply to MikeyBikey)
Post #: 3
RE: Can't install recent purchase of Germany at War - 9/12/2014 12:23:34 PM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hello Mike,

quote:

ORIGINAL: MikeyBikey

I think that I fixed it. There was an error that wouldn't let me uninstall Germany at War demo. I think that was part of the problem. I manually deleted the game in the Matrix folder and ran CCleaner to clean the temp files and the registry. I rebooted. Then I installed the full game. I still got that error with the Microsoft Visual C++ Redistributable and a couple of other errors, which were non-specific. I ran the game and it worked. I ran it again this morning and saved a game, reloaded it and everything seems to be fine. Cross fingers.

I have purchased a number of Matrix games and may have had one problem in the past that was quickly resolved. The answer your question. I am running a fully up to date Windows 8.1 and my virus checker is Avast. Just for your information, I have never had to disable any anti-virus program to install a game. And the few times that I have had a problem, turning it off didn't seem to help. Though I understand that the anti-virus program can and does occasionally cause problems.

Thank you for your quick response. I am eager to play Germany at War, but first I have a Panzer Corps campaign to finish.

Sincerely,
Mike


great to hear it worked out. Enjoy your games.


Regards,

_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to MikeyBikey)
Post #: 4
RE: Can't install recent purchase of Germany at War - 9/13/2014 3:32:57 AM   
brucemcl777


Posts: 102
Joined: 11/14/2011
From: Toronto Canada
Status: offline 		I've got exactly the same problem Mike had

I'm using win xp 32 bit with Iobit Malware fighter v2.4

I'm trying to install the germany at war demo to try and getting the same Microsoft Visual C++ is a new version message he got.

I tried turning the Iobit off and running the menu - it made no difference

As soon as I press play on the menu it says it encountered a problem and has to close.

< Message edited by brucemcl777 -- 9/13/2014 4:37:07 AM >

_____________________________

you can always find me on Steam at
http://steamcommunity.com/groups/stratwin
Where we are all about Strategy - come join us - there my name is I'm Spartacus.

Order of Battle: Pacific fan
Morning Sun: beta tester
US Marines: beta tester


(in reply to Ronald Wendt)
Post #: 5
RE: Can't install recent purchase of Germany at War - 9/13/2014 5:01:44 AM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hello brucemcl777,

quote:

ORIGINAL: brucemcl777

I've got exactly the same problem Mike had

I'm using win xp 32 bit with Iobit Malware fighter v2.4

I'm trying to install the germany at war demo to try and getting the same Microsoft Visual C++ is a new version message he got.

I tried turning the Iobit off and running the menu - it made no difference

As soon as I press play on the menu it says it encountered a problem and has to close.


so you could install the game but the menu to launch it fails ?

Did you try to start it directly in the games folder ?

Regards,

_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to brucemcl777)
Post #: 6
RE: Can't install recent purchase of Germany at War - 9/14/2014 4:53:46 PM   
brucemcl777


Posts: 102
Joined: 11/14/2011
From: Toronto Canada
Status: offline 		I can't remember but I did try just now starting from the games folder and from the menu and got the same error - has to close

< Message edited by brucemcl777 -- 9/14/2014 5:54:21 PM >

_____________________________

you can always find me on Steam at
http://steamcommunity.com/groups/stratwin
Where we are all about Strategy - come join us - there my name is I'm Spartacus.

Order of Battle: Pacific fan
Morning Sun: beta tester
US Marines: beta tester


(in reply to Ronald Wendt)
Post #: 7
RE: Can't install recent purchase of Germany at War - 9/22/2014 4:09:59 AM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hello brucemcl777,

currently we do not have a running XP system at hand, so we cannot check right now. We working on this. In the midterm it might be impossible to provide XP support as the system itself is not maintained properly and it will get harder to differ problems caused by our products from those caused by OS deficits.

Regards,


_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to brucemcl777)
Post #: 8
RE: Can't install recent purchase of Germany at War - 2/5/2015 10:17:01 PM   
zz64

 

Posts: 13
Joined: 12/19/2014
Status: offline 		Help!! :)

I recently started playing this game after initial purchase when it came out. Other than crashing every 4-5 turns ok. Now when I click play nothing happen. I can't remember if this way before updating to 1.06 but either was it won't play.

I wanted to re-install but could find my orginal and didn't want to go thru the hassle of getting it thru help support. So I just purchased another copy since it was only 20 bucks. I have great patience- not :)

I installed that to my other hard drive since I recently got a separate SD drive. Both updated to 1.06 and neither one plays.
On the new install I did get that message "newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine."

I am running windows 7 on a high end CPU.

Been playing games since there was a computer (and before that) but not much good at the tech stuff so what do you need from me?

help help :)

< Message edited by zz64 -- 2/5/2015 11:17:53 PM >

(in reply to Ronald Wendt)
Post #: 9
RE: Can't install recent purchase of Germany at War - 2/6/2015 5:26:26 AM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hi zz64,

first we would need some information to narrow down the possibilities.

1.Did you try to launch the game other than via the "play" button e.g. starting the .exe directly from the folder ?

2.Please check this: http://www.matrixgames.com/forums/tm.asp?m=3396404

We would need the game logs.

3.Please deliver more specs by using this: http://www.matrixgames.com/forums/tm.asp?m=3371923

Regards,

_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to zz64)
Post #: 10
RE: Can't install recent purchase of Germany at War - 2/6/2015 9:26:01 PM   
zz64

 

Posts: 13
Joined: 12/19/2014
Status: offline 		Thanks for the reply.

There was no apps folder in C:\Users\YourName\AppData\Local\Germany at War

I did submit a help desk ticket and sent the DxDiag

There is folder D:\Users\PeterM\Documents\Germany at War
Ger at war has only 3 folders- campaign,scenarios, multiplayer. All empty

< Message edited by zz64 -- 2/6/2015 10:33:48 PM >

(in reply to Ronald Wendt)
Post #: 11
RE: Can't install recent purchase of Germany at War - 2/7/2015 6:33:31 AM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hello zz64,

quote:

ORIGINAL: zz64

Thanks for the reply.


you are welcome.

quote:

ORIGINAL: zz64
There was no apps folder in C:\Users\YourName\AppData\Local\Germany at War

I did submit a help desk ticket and sent the DxDiag


If reinstalled the game and it then never started, it might be the game did not create any logs.

quote:

ORIGINAL: zz64
There is folder D:\Users\PeterM\Documents\Germany at War
Ger at war has only 3 folders- campaign,scenarios, multiplayer. All empty


This is normal as this is the storage of the selfmade scenarios/campaigns.

You said problems only arose after you installed 1.06 ? Could you post the Dx Diag here ? While we support the help desk, we are not in permanent contact nor do we share all information per se.

I still would like to know if you tried starting the game from the folder with the Germany at War.exe, to exclude an error by the Matrix launch program.

Regards,

_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to zz64)
Post #: 12
RE: Can't install recent purchase of Germany at War - 2/7/2015 7:02:40 PM   
zz64

 

Posts: 13
Joined: 12/19/2014
Status: offline 		Hi Ron,
That's the first thing I did was go to folder and run exe file. No joy. I can't remember if this started after 1.06 or not.
Either way I bought a new game-installed- ran without patch and no start. Patched and still no start.
I uninstalled both copies of game (one on C drive other on D) although the game on my C drive did not show up in the windows uninstall so I had to delete the folder manually.

I reinstalled the lasted game I had bought. No joy. Each time on install tho I get the C++ message that I have a later version and game will not run.
I went to the C++ file and did a repair and it now says version 2008. So I'm lost on this stuff.
Dx file below
Thanks



(in reply to Ronald Wendt)
Post #: 13
RE: Can't install recent purchase of Germany at War - 2/7/2015 7:06:30 PM   
zz64

 

Posts: 13
Joined: 12/19/2014
Status: offline 		Dx Dialog attached

Attachment (1)

(in reply to zz64)
Post #: 14
RE: Can't install recent purchase of Germany at War - 2/9/2015 2:17:55 PM   
zz64

 

Posts: 13
Joined: 12/19/2014
Status: offline 		From the Help Desk this got it to work

Delete the following folder.
C:\Users\YOUR_ACCOUNT_USERNAME\AppData\Roaming\Germany at War

I guess the roaming folder was the culprit?

thanks for your help

< Message edited by zz64 -- 2/9/2015 9:46:41 PM >

(in reply to zz64)
Post #: 15
RE: Can't install recent purchase of Germany at War - 2/10/2015 5:27:01 AM   
Ronald Wendt


Posts: 1880
Joined: 6/8/2009
Status: offline 		Hello zz64,


quote:

ORIGINAL: zz64

From the Help Desk this got it to work

Delete the following folder.
C:\Users\YOUR_ACCOUNT_USERNAME\AppData\Roaming\Germany at War

I guess the roaming folder was the culprit?

thanks for your help



thanks for that information. We never came across this so far and its always good to now all the pitfalls.

Maybe the data in there was corrupt and caused this. Deleting it may have caused the game to recreate it correctly.

So you now can enjoy 1.06 in all it glory ? Great !

Regards,

_____________________________

Ronald Wendt
Phobetor website
Phobetor on Facebook

(in reply to zz64)
Post #: 16
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