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Matrix, I try to love you. But you make it hard.

 
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Matrix, I try to love you. But you make it hard. - 12/13/2014 3:58:31 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		I hate to be 'that guy' and go into a rant. But I do love Matrix. It's their store that kills me.
There have been products over the past two years I have wanted to purchased but didn't because of my repeated bad experiences with the store.

The latest issue is one of gift cards. I have never tried to use matrix gift cards before.
During the current Christmas season I have collected quite a few pre paid visa/mastercard cards as office gifts and from family.
I have seven of these things in various amounts and not much to do with them.

Against my better judgment I decide to purchase War in the West (despite the premium price, but that is another issue) and Campaigns Red Storm Players edition (very fairly priced during the holiday sale)

So I buy up the gift cards using my gifts.
Since I have so many cards I have to make a lot of different transactions.
25
15
20
20
15
15

That comes out to $110 which incidentally is exactly the purchase price of both games I want.
I am pretty happy with the result. Until I try and check out.

I attempt to add my first gift card code and it works. I see the total price is reduced. Fantastic I think to myself.
Then I enter the second gift card code. It works, but it cancels out the first code I entered. What?????!!!!
I try again and get the same result.

It appears that you can only use one gift card at a time.

So it would appear I won't be making my purchase, and on top of that. I have 7 different gift codes and not a damn thing I can do with them.

I have already reached out to BlueSnap but I am not expecting much in the way of help. I have contacted them in the past for various issues and they have been incredibly unresponsive.


Am I going to have any luck here? Can someone at Matrix help me find a solution?


_____________________________
Post #: 1
RE: Matrix, I try to love you. But you make it hard. - 12/13/2014 4:03:06 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		contact support and they will do it for you

http://www.matrixgames.com/support/

or better still the,

http://www.matrixgames.com/helpdesk/

< Message edited by zakblood -- 12/13/2014 5:04:56 PM >

(in reply to Fallschirmjager)
Post #: 2
RE: Matrix, I try to love you. But you make it hard. - 12/13/2014 4:24:40 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline
quote:

ORIGINAL: zakblood

contact support and they will do it for you

http://www.matrixgames.com/support/

or better still the,

http://www.matrixgames.com/helpdesk/



Thanks I fired off a help desk ticket. I shall await a response and hope that a solution can be reached.

_____________________________


(in reply to zakblood)
Post #: 3
RE: Matrix, I try to love you. But you make it hard. - 12/13/2014 6:58:36 PM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		can you go to a store and use the gifts to get a money pak card to load a paypal account. I also think paypal has their own cards now too. I pay the $4.99 to load the cards as i dont want my bank account tied to paypal.Last i heard the store only takes one code at a time, i wonder if you had 2 matrix gifts cards and the purchase needed both inputted would it work? Also if your ordering physical products the cards don't cover shipping. The store sure isn't user friendly, it's something they need to look to fix. I remember them saying that eventually all your games would be available to download through the members section, your purchases from the previous store front, that hasn't happened yet.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Fallschirmjager)
Post #: 4
RE: Matrix, I try to love you. But you make it hard. - 12/13/2014 10:09:43 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline
quote:

ORIGINAL: **budd**

can you go to a store and use the gifts to get a money pak card to load a paypal account. I also think paypal has their own cards now too. I pay the $4.99 to load the cards as i dont want my bank account tied to paypal.Last i heard the store only takes one code at a time, i wonder if you had 2 matrix gifts cards and the purchase needed both inputted would it work? Also if your ordering physical products the cards don't cover shipping. The store sure isn't user friendly, it's something they need to look to fix. I remember them saying that eventually all your games would be available to download through the members section, your purchases from the previous store front, that hasn't happened yet.



I have already purchased all the Matrix gift certificates. The individual gift cards have already been used and are now empty of funds.,

I have no issue using my banking debit card for the purchase. I just so happened to have a small stack of pre paid cards as gifts and was trying to find a use for them.
It also happened that they all came out to $110 dollars which is the purchase price of both games.

My issue is that when using Matrix gift certificates you can only use one per purchase. I have six of them which presents a problem.

I also don't care about physical products so I don't have to worry about shipping or any tax.

_____________________________


(in reply to budd)
Post #: 5
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 6:08:37 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		while the online store has issues with more than one code, the support people wont and will sort you out, and that's what they are paid for

(in reply to Fallschirmjager)
Post #: 6
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 1:29:02 PM   
wings7


Posts: 4591
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline
quote:

ORIGINAL: zakblood

while the online store has issues with more than one code, the support people wont and will sort you out, and that's what they are paid for


zak, forgive my stupidity, I don't understand what you mean by "the support people wont and will sort you out"?

Patrick

_____________________________

Please come and join and befriend me at the great Steam portal! There are quite a few Matrix/Slitherine players on Steam! My member page: http://steamcommunity.com/profiles/76561197988402427

(in reply to zakblood)
Post #: 7
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 1:53:12 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		ok i'll say it again and add a comma...

while the online store has issues with more than one code,
the support people wont, (eg they can fix it for you)and won't have the same error as you may have etc etc...
and will sort you out, and that's what they are paid for

so in others words if you are having a problem, they wont have the same problem as they don't have to input just one code at a time and can do them all etc

better?

(in reply to wings7)
Post #: 8
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 2:09:10 PM   
wings7


Posts: 4591
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline
quote:

ORIGINAL: zakblood

ok i'll say it again and add a comma...

while the online store has issues with more than one code,
the support people wont, (eg they can fix it for you)and won't have the same error as you may have etc etc...
and will sort you out, and that's what they are paid for

so in others words if you are having a problem, they wont have the same problem as they don't have to input just one code at a time and can do them all etc

better?


I think so, thanks.

_____________________________

Please come and join and befriend me at the great Steam portal! There are quite a few Matrix/Slitherine players on Steam! My member page: http://steamcommunity.com/profiles/76561197988402427

(in reply to zakblood)
Post #: 9
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 2:40:22 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		your welcome

(in reply to wings7)
Post #: 10
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 3:08:14 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Fallschirmjager,

quote:

ORIGINAL: Fallschirmjager
I have already reached out to BlueSnap but I am not expecting much in the way of help. I have contacted them in the past for various issues and they have been incredibly unresponsive.

Am I going to have any luck here? Can someone at Matrix help me find a solution?


We'll solve this for you one way or another, hang in there.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fallschirmjager)
Post #: 11
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 4:02:12 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi Fallschirmjager,

quote:

ORIGINAL: Fallschirmjager
I have already reached out to BlueSnap but I am not expecting much in the way of help. I have contacted them in the past for various issues and they have been incredibly unresponsive.

Am I going to have any luck here? Can someone at Matrix help me find a solution?


We'll solve this for you one way or another, hang in there.

Regards,

- Erik




Thank you, just knowing it is being looked into is awesome. I will admit it is a bit of an odd issue I have created. I did not even stop to think that perhaps only one gift code could be used per purchase.

The sale price on Flashpoint Campaigns is good for several more weeks so there is no rush.

_____________________________


(in reply to Erik Rutins)
Post #: 12
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 4:04:35 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		this is another admins answer i found, not that it will help you any, but support here will,

quote:

If you have a coupon code or gift card here is how it works.

* Select the games you want to buy and add them to your cart
* On the checkout page you'll see a box labelled "Coupon Code"
* Enter your code in this box and click "Recalculate"
* The price will update to show the new price

Please remember you cannot use a coupon code or gift card in conjunction with any other coupon code or gift card. The system only allows one coupon per order.

If you have any questions please let us know.


and as gift cards are real money, i also don't see why apart from the system here not taking more than one code etc that it shouldn't work so you should be fine as Erik has said...

as all sales are sales

< Message edited by zakblood -- 12/14/2014 5:07:28 PM >

(in reply to Fallschirmjager)
Post #: 13
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 5:11:39 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: zakblood

ok i'll say it again and add a comma...

while the online store has issues with more than one code,
the support people wont, (eg they can fix it for you)and won't have the same error as you may have etc etc...
and will sort you out, and that's what they are paid for

so in others words if you are having a problem, they wont have the same problem as they don't have to input just one code at a time and can do them all etc

better?

Sorry zak, but things don't work that way. The system is more complex than you might think than it is.

(in reply to zakblood)
Post #: 14
RE: Matrix, I try to love you. But you make it hard. - 12/14/2014 5:23:13 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		life is complex enough, spending and buying should be simple, but as i don't know the system, i'm wrong, 50% of the time so it's normal

(in reply to VPaulus)
Post #: 15
RE: Matrix, I try to love you. But you make it hard. - 12/15/2014 10:21:51 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		Any updates?

_____________________________


(in reply to zakblood)
Post #: 16
RE: Matrix, I try to love you. But you make it hard. - 12/15/2014 11:30:13 PM   
radic202


Posts: 598
Joined: 6/7/2012
From: Ontario, Canada
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi Fallschirmjager,

quote:

ORIGINAL: Fallschirmjager
I have already reached out to BlueSnap but I am not expecting much in the way of help. I have contacted them in the past for various issues and they have been incredibly unresponsive.

Am I going to have any luck here? Can someone at Matrix help me find a solution?


We'll solve this for you one way or another, hang in there.

Regards,

- Erik




Wow! this is why I love this company so much, the inter activity of (as we say in the Union world) Management, not only is Erik and other Matrix Reps present here on these boards but they are also very active on the Steam Boards. To me, that is important and it turns new gamers to this Company basically by showing they are dedicated to the games they put out and publish thus adding confidence for new players to this genre of gaming.

I am still on the fence for War in the West (due to shipping costs as per World in Flames issues I had), but Erik you have made my decision much easier. Now if I can only stop playing "Dragon Age Inquisition" for just a bit and get back to wargaming...........Thanks.

< Message edited by radic202 -- 12/16/2014 12:31:51 AM >

_____________________________

It is much harder to think about doing something than actually doing it!

(in reply to Erik Rutins)
Post #: 17
RE: Matrix, I try to love you. But you make it hard. - 12/15/2014 11:56:27 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline
quote:

ORIGINAL: radic202


Now if I can only stop playing "Dragon Age Inquisition" for just a bit and get back to wargaming...........Thanks.



This has been my problem for the last two weeks. I have 37 hours in it and I am engrossed.

< Message edited by Fallschirmjager -- 12/16/2014 12:58:03 AM >

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Post #: 18
RE: Matrix, I try to love you. But you make it hard. - 12/15/2014 11:58:39 PM   
Dorb


Posts: 371
Joined: 10/8/2013
From: Ohio
Status: offline 		Yep, multiple gift cards are a pain. At work we get them for perks / sales bonus / Xmas gifts instead of cash/check. I end up giving them to my wife for groceries or whatever needed and then buy what games I need/want/need with regular credit card or Paypal. And you cannot use them to buy a Moneypak to put on your Paypal account, they want cash only. Believe me Matrix is not the only place that has issues with multiple cards, It's a gift card thingy.
PS - Walmart can only take up to 10 gift cards on a purchase.(no matter what the dollar amount on them) Found that out last year on a big screen TV purchase I was saving them for, had to go all the way up the tree due to no one at the store having a clue why it would not take more cards. Lesson learned.

(in reply to radic202)
Post #: 19
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 12:09:12 AM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		Steam and Amazon can use multiple cards. You enter the card amount and it goes into a sum total instead of removing that amount from the purchase price.

Usually if I get multiple cards I use them to purchase Amazon gift certificate and then add them all together and buy something completely frivolous.

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Post #: 20
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 12:32:44 AM   
radic202


Posts: 598
Joined: 6/7/2012
From: Ontario, Canada
Status: offline
quote:

ORIGINAL: Fallschirmjager

quote:

ORIGINAL: radic202


Now if I can only stop playing "Dragon Age Inquisition" for just a bit and get back to wargaming...........Thanks.



This has been my problem for the last two weeks. I have 37 hours in it and I am engrossed.


55 hours here and I have not even attempted the "In your heart shall Burn" yet, just need to find that last shard in the hinterlands.........BTW make darn sure you get at least 5 Inquisition points before attempting to close the Breach with either the Mages (in my case) or the Templars.

If you need any assistance, I tend to be an expert in Open World RPGs, I can give you some good advice/tips if you need them.

All my toons are at or near Level 14 now, going to attempt my first Dragon this evening as my first forray at Level 8 failed miserably............LOL!

_____________________________

It is much harder to think about doing something than actually doing it!

(in reply to Fallschirmjager)
Post #: 21
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 10:53:30 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		Any closer to a resolution? My help desk ticket has not been updated since Sunday.

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Post #: 22
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 10:53:39 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		.

< Message edited by Fallschirmjager -- 12/16/2014 11:55:39 PM >

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Post #: 23
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 10:53:43 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		.

< Message edited by Fallschirmjager -- 12/16/2014 11:55:31 PM >

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Post #: 24
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 10:53:46 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		.

< Message edited by Fallschirmjager -- 12/16/2014 11:55:22 PM >

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Post #: 25
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 10:53:51 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		.

< Message edited by Fallschirmjager -- 12/16/2014 11:55:12 PM >

_____________________________


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Post #: 26
RE: Matrix, I try to love you. But you make it hard. - 12/16/2014 11:39:00 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Fallschirmjaeger,

I know they are working on it - the system is limited to one card, so we're working with our store partner to see if we can come up with a manual solution. I didn't realize they hadn't kept you up to date on this, I'll ask them to touch base with you more often.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fallschirmjager)
Post #: 27
RE: Matrix, I try to love you. But you make it hard. - 12/17/2014 12:48:36 AM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline
quote:

ORIGINAL: Erik Rutins

Hi Fallschirmjaeger,

I know they are working on it - the system is limited to one card, so we're working with our store partner to see if we can come up with a manual solution. I didn't realize they hadn't kept you up to date on this, I'll ask them to touch base with you more often.

Regards,

- Erik




Thank you Erik


_____________________________


(in reply to Erik Rutins)
Post #: 28
RE: Matrix, I try to love you. But you make it hard. - 12/17/2014 12:48:41 AM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		Not sure why my account keeps multi posting.

< Message edited by Fallschirmjager -- 12/17/2014 1:49:47 AM >

_____________________________


(in reply to Erik Rutins)
Post #: 29
RE: Matrix, I try to love you. But you make it hard. - 12/17/2014 5:56:49 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		board keeps going slow, then as you press the button once it looks like it hasn't registered as it's very slow so you press it again or re send it, then you get multi posts, happens to me all the time tbh, so hope they sort you out soon b4 xmas

(in reply to Fallschirmjager)
Post #: 30
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