Updater Problem

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All Forums >> [Current Games From Matrix.] >> [Science Fiction] >> Warhammer® 40,000® Armageddon™ >> Tech Support >> Updater Problem

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Updater Problem - 12/19/2014 12:08:39 AM

Talon_XBMCX

Posts: 220
Joined: 8/1/2008
Status: offline

I'm having a problem with the updater. I'm able to launch it successfully, it sees there is a new update, but fails trying to create the handle and is unable to download the file. The updater itself has downloaded and updated itself just fine. Just keeps failing when trying to download the game update. I have the Matrix version ... no Steam activation.

Post #: 1

RE: Updater Problem - 12/19/2014 1:14:37 AM

Talon_XBMCX

Posts: 220
Joined: 8/1/2008
Status: offline

Hmmm ... think it's my virus scanner causing the problem as this is all updaters for my various Matrix titles. McAfee must have changed something in a recent update because it has been working in the past. Guess I will just stick to the manual process.

(in reply to Talon_XBMCX)

Post #: 2

RE: Updater Problem - 12/19/2014 11:00:28 PM

Cataphract88

Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline

I have been having the same problem with all my Matrix/Slitherine titles in recent months. They used to auto-update just fine, but not any more. I am talking about non-steam versions, and I am using Windows 8.1 with McAfee protection.

Any idea what's going on? This is very irritating.

_____________________________

Richard

(in reply to Talon_XBMCX)

Post #: 3

RE: Updater Problem - 12/20/2014 2:16:44 AM

Talon_XBMCX

Posts: 220
Joined: 8/1/2008
Status: offline

Its definitely the firewall blocking the FTP connection. Just cant seem to get it to allow it

(in reply to Cataphract88)

Post #: 4

RE: Updater Problem - 12/20/2014 2:34:30 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Guys, the problem is not on our server side, it has to be something on the client side or in between us blocking you. Anti-virus/security software is the most common culprit.

< Message edited by Erik Rutins -- 12/20/2014 3:35:01 AM >

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Talon_XBMCX)

Post #: 5

RE: Updater Problem - 12/20/2014 3:42:11 AM

Talon_XBMCX

Posts: 220
Joined: 8/1/2008
Status: offline

Thanks Erik. I know it's McAfee ... just started happening after a recent update. Will post here if I find a solution.

(in reply to Erik Rutins)

Post #: 6

RE: Updater Problem - 12/20/2014 7:53:17 AM

Cataphract88

Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline

The trouble with McAfee is that there seems no way to temporarily turn it off!

It's a bit like Skynet, from 'The Terminator' films.

_____________________________

Richard

(in reply to Talon_XBMCX)

Post #: 7

RE: Updater Problem - 12/20/2014 7:11:39 PM

Talon_XBMCX

Posts: 220
Joined: 8/1/2008
Status: offline

If you disable the firewall, everything works fine. I don't like doing that even for the update process.

I don't mind the default blocking ... just don't know why its so dang hard to put in an exception!!!

(in reply to Cataphract88)

Post #: 8

RE: Updater Problem - 12/21/2014 12:40:17 AM

Cataphract88

Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline

I'll give that a go next time around - sounds like it could be fun!

_____________________________

Richard

(in reply to Talon_XBMCX)

Post #: 9