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Can't find my CD

 
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Can't find my CD - 2/27/2015 9:11:34 PM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline 		I bought TOAW 3 a while back (again) and can't find the physical CD. I have ordered it online so is there any way to get the download link again?

I bought it on 12/22/2013 as I found the email with the serial key number but I need to download the actual game and would like a hard copy as well.

Thanks

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JUST SAY NO... To Hideous Graphics.
Post #: 1
RE: Can't find my CD - 2/27/2015 9:35:09 PM   
Curtis Lemay


Posts: 12969
Joined: 9/17/2004
From: Houston, TX
Status: offline 		This is really a Matrix question, not a TOAW question. You need to post it on the official support board. I doubt anyone here will be able to help.

(in reply to geozero)
Post #: 2
RE: Can't find my CD - 2/28/2015 1:00:16 AM   
SMK-at-work

 

Posts: 3396
Joined: 8/28/2000
From: New Zealand
Status: offline 		If you login at http://www.matrixgames.com/ you will find all your registered keys under the "My products" link

(in reply to Curtis Lemay)
Post #: 3
RE: Can't find my CD - 2/28/2015 1:27:13 AM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline
quote:

ORIGINAL: SMK-at-work

If you login at http://www.matrixgames.com/ you will find all your registered keys under the "My products" link



It will not let me log in. I have reset password and still nothing.

Anyway, it's not the product key I am missing as I found an email from 2013 that has it. I need to download the game. If it's on that page you refer to I am still screwed because the system will not let me login, even though I can log in here and respond in forums.

_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to SMK-at-work)
Post #: 4
RE: Can't find my CD - 2/28/2015 2:09:20 AM   
Lobster


Posts: 5104
Joined: 8/8/2013
From: Third rock from the Sun.
Status: offline 		Do you have cookies blocked?

_____________________________

http://www.operationbarbarossa.net/

Two things are infinite: the universe and human stupidity and I’m not sure about the universe-Einstein

Q: What do you call a boomerang that doesn’t come back?
A: A stick.

(in reply to geozero)
Post #: 5
RE: Can't find my CD - 2/28/2015 2:23:04 AM   
SMK-at-work

 

Posts: 3396
Joined: 8/28/2000
From: New Zealand
Status: offline 		I seem to remember that I emailed Matrix and they were able to provide me with another download link - I bought the game 15 yeas ago or so and have had to ask for new downloads a couple of times IIRC - there's a "find my order" page that has the ability to locate orders from before 2010.....but you do have to log into matrix.com!

< Message edited by SMK-at-work -- 2/28/2015 3:24:37 AM >

(in reply to Lobster)
Post #: 6
RE: Can't find my CD - 2/28/2015 12:18:24 PM   
Falcon1


Posts: 171
Joined: 4/30/2012
From: United States
Status: offline 		Remember that the forums and the main Matrix site are two different log-ins. You may not even have an account for both.

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(in reply to SMK-at-work)
Post #: 7
RE: Can't find my CD - 2/28/2015 7:54:01 PM   
Lobster


Posts: 5104
Joined: 8/8/2013
From: Third rock from the Sun.
Status: offline 		I thought Matrix consolidated the logins some time ago.

Or maybe I'm thinking of a different site.

_____________________________

http://www.operationbarbarossa.net/

Two things are infinite: the universe and human stupidity and I’m not sure about the universe-Einstein

Q: What do you call a boomerang that doesn’t come back?
A: A stick.

(in reply to Falcon1)
Post #: 8
RE: Can't find my CD - 2/28/2015 11:19:59 PM   
Falcon1


Posts: 171
Joined: 4/30/2012
From: United States
Status: offline 		Nope, just yesterday I logged in to see my registration keys and accidentally used username "Falcon1" and was told that the username didn't exist. It is a totally different username to check my CD keys.

I suppose you can use the same username for both, if it is still available, but it's not required. On the other hand, maybe the situation is different for newer users, I don't know.

< Message edited by Falcon1 -- 3/1/2015 12:23:49 AM >

_____________________________


(in reply to Lobster)
Post #: 9
RE: Can't find my CD - 2/28/2015 11:40:28 PM   
geozero


Posts: 1886
Joined: 5/22/2002
From: Southern California, U.S.A.
Status: offline 		Slitherine sent me a link for d/l and used my old key. Still no email from the reset of the main page. Matrix website needs an overhaul.

_____________________________

JUST SAY NO... To Hideous Graphics.

(in reply to Falcon1)
Post #: 10
RE: Can't find my CD - 3/1/2015 1:35:23 AM   
SMK-at-work

 

Posts: 3396
Joined: 8/28/2000
From: New Zealand
Status: offline 		Possibly you have the email for matrix.com set to something you don't use any more??

(in reply to geozero)
Post #: 11
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