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All Forums >> [Current Games From Matrix.] >> [World War II] >> Unity of Command Series >> Tech Support >> Product Key Required Every Time?

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Product Key Required Every Time? - 12/29/2011 12:11:39 AM

mark923

Posts: 8
Joined: 12/26/2011
Status: offline

I own many wargames and always have had to input the product key/serial no. once when first installing the game. Here, I have to input the key every time I open the game. Is that normal? If it is, it is absolutely ABSURD !!! I would never recommend the purchase of a game under those circumstances.

Post #: 1

RE: Product Key Required Every Time? - 12/29/2011 12:55:11 AM

Toby42

Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline

quote:

ORIGINAL: paz231

I own many wargames and always have had to input the product key/serial no. once when first installing the game. Here, I have to input the key every time I open the game. Is that normal? If it is, it is absolutely ABSURD !!! I would never recommend the purchase of a game under those circumstances.

I only had to do it the first time that I ran it???

_____________________________

Tony

(in reply to mark923)

Post #: 2

RE: Product Key Required Every Time? - 12/29/2011 11:27:38 AM

2xTom

Posts: 114
Joined: 10/31/2011
Status: offline

Yes, you should only enter the key once.

This could be a configuration issue with your machine. I am sending you a PM to see if we can sort it out.

_____________________________

Tomislav Uzelac
Unity of Command Lead Developer

(in reply to Toby42)

Post #: 3

RE: Product Key Required Every Time? - 12/29/2011 3:15:42 PM

mark923

Posts: 8
Joined: 12/26/2011
Status: offline

Thanks 2xTom and Treale for your prompt responses. Before I ran thru the PM, I decided to open the game again (probably the 6th time the game was opened overall) and to my very pleasant surprise, the product key was no longer required !!. Perhaps I should have been more persistent before I posted but I truly did not expect the issue to magically disappear. For future reference, I thought it odd that I did not get a prompt for the product key at the outset of the installation process (which is normally the case); the game simply "installed" without it. Then, when I opened the game, the key was required. Again, the issue now resolved itself and I am very much looking forward to delving further into what appears to be an excellent game. If you, Tom, and the moderater/administrator of the forum feel that the issue is a unique/one time quirk, please feel free to delete this thread, as I would not want to discourage anyone from possibly purchasing the game. Thanks again.

(in reply to mark923)

Post #: 4

RE: Product Key Required Every Time? - 12/31/2011 11:04:19 AM

2xTom

Posts: 114
Joined: 10/31/2011
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No prob. Do keep the PM I sent you though. If this appears again, please run through the steps in there and let me know.

_____________________________

Tomislav Uzelac
Unity of Command Lead Developer

(in reply to mark923)

Post #: 5

RE: Product Key Required Every Time? - 2/20/2015 2:16:04 PM

Christolos

Posts: 953
Joined: 4/24/2014
From: Montreal, Canada
Status: offline

quote:

ORIGINAL: 2xTom

No prob. Do keep the PM I sent you though. If this appears again, please run through the steps in there and let me know.

Hi,

I have the same problem and it hasn't resolved itself.

I basically have to enter the product keys (all three0 every time I launch the game.

Could you post here or send me the steps to troubleshoot the issue.

Should I try to uninstall and re-install?

Btw, thanks for this most excellent game!!! I look forward to more like it!!!

C

(in reply to 2xTom)

Post #: 6

RE: Product Key Required Every Time? - 2/28/2015 11:37:04 AM

2xTom

Posts: 114
Joined: 10/31/2011
Status: offline

Hi CC1,

please drop us a line: support at unityofcommand.net and we'll see if we can help you sort this out.

This is not a bug with the game, but typically an issue with the machine on which you installed. We'll see if we can help you anyway.

_____________________________

Tomislav Uzelac
Unity of Command Lead Developer

(in reply to Christolos)

Post #: 7

RE: Product Key Required Every Time? - 3/2/2015 11:38:53 PM

Christolos

Posts: 953
Joined: 4/24/2014
From: Montreal, Canada
Status: offline

Thanks for your reply but for some reason the issue seems to have resolved itself as was the case with paz231.

Thanks again,

C

(in reply to 2xTom)

Post #: 8