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All Forums >> [New Releases from Matrix Games] >> Brother against Brother: The Drawing of the Sword >> Tech Support >> Invalid Serial Number :( Page: [1]
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Invalid Serial Number :( - 4/16/2015 2:45:27 PM   
warpacman

 

Posts: 7
Joined: 4/16/2015
Status: offline 		I get the error message Invalid Serial Number when trying to install.

Bummas! Was all psyched ... I'm sure they will have a fix soon ...

Post #: 1
RE: Invalid Serial Number :( - 4/16/2015 2:47:26 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Warpacman,

We're not aware of any such issue, could you please e-mail me at erikr@matrixgames.com with your serial number?

Did you make sure there were no extra spaces and did you enter it exactly as provided, in the format XXXX-XXXX-XXXX-XXXX?

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to warpacman)
Post #: 2
RE: Invalid Serial Number :( - 4/16/2015 2:55:14 PM   
Ricomise

 

Posts: 36
Joined: 3/26/2010
Status: offline 		Having the same issue. I copied and pasted the serial exactly as found both on the store page for successful order and in the confirmation e-mail.

(in reply to Erik Rutins)
Post #: 3
RE: Invalid Serial Number :( - 4/16/2015 2:57:41 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		try typing it in, and not copying and pasting it

(in reply to Ricomise)
Post #: 4
RE: Invalid Serial Number :( - 4/16/2015 3:00:45 PM   
Ricomise

 

Posts: 36
Joined: 3/26/2010
Status: offline 		Yep, tried that too. If it's any help, I get the same message when I try to register the game in my members account on Matrix games...

(in reply to zakblood)
Post #: 5
RE: Invalid Serial Number :( - 4/16/2015 3:04:05 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys,

Thank you, we've found the issue and we are fixing it, it affects only download orders on the Matrix store. For customers who were affected, we will be sending out new order e-mails ASAP with correct serial numbers.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ricomise)
Post #: 6
RE: Invalid Serial Number :( - 4/16/2015 3:05:26 PM   
OldBlighty

 

Posts: 4
Joined: 4/16/2015
Status: offline 		Also having same issue whether cut and paste or typing. Hope it gets resolved soon as been looking forward to this game for ages.

(in reply to Ricomise)
Post #: 7
RE: Invalid Serial Number :( - 4/16/2015 3:07:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		It's already fixed in the store so that it won't affect any more orders, we're starting the process of e-mailing affected customers. My apologies for the inconvenience, you should have a new e-mail and serial number very soon!

Regards,

- Erik


< Message edited by Erik Rutins -- 4/16/2015 4:08:36 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to OldBlighty)
Post #: 8
RE: Invalid Serial Number :( - 4/16/2015 3:08:26 PM   
Ricomise

 

Posts: 36
Joined: 3/26/2010
Status: offline 		Thanks, Erik. Have many Matrix titles and never had a problem before. I know it'll get fixed promptly. I appreciate the effort you guys go through.

< Message edited by Ricomise -- 4/16/2015 4:08:56 PM >

(in reply to OldBlighty)
Post #: 9
RE: Invalid Serial Number :( - 4/16/2015 3:08:50 PM   
Rom1944

 

Posts: 1
Joined: 4/16/2015
Status: offline 		I have the same issue i think they are posting new serials for all people that ordered it digital.

Edit: that was fast now the serial is working.

< Message edited by Rom1944 -- 4/16/2015 4:12:25 PM >

(in reply to OldBlighty)
Post #: 10
RE: Invalid Serial Number :( - 4/16/2015 3:14:31 PM   
OldBlighty

 

Posts: 4
Joined: 4/16/2015
Status: offline 		Yes, have received fix, it works now. Thanks Eric and all for your prompt response.

(in reply to Rom1944)
Post #: 11
RE: Invalid Serial Number :( - 4/16/2015 3:21:09 PM   
Ricomise

 

Posts: 36
Joined: 3/26/2010
Status: offline 		Yes, issue resolved. Great customer service, as always. Thanks to all.

(in reply to OldBlighty)
Post #: 12
RE: Invalid Serial Number :( - 4/16/2015 3:51:50 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Great news, thank you for reporting the issue and for your patience.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ricomise)
Post #: 13
RE: Invalid Serial Number :( - 4/16/2015 7:23:28 PM   
wpurdom

 

Posts: 476
Joined: 10/27/2000
From: Decatur, GA, USA
Status: offline 		My activation went fine, but when I tried to register, it said the number was already taken. Did a help ticket.

(in reply to Erik Rutins)
Post #: 14
RE: Invalid Serial Number :( - 4/16/2015 7:25:44 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		it may just be pre registered, check you game lists, it may already says registered in there, if so then it was done already for you

(in reply to wpurdom)
Post #: 15
RE: Invalid Serial Number :( - 4/16/2015 7:37:57 PM   
AlessandroD


Posts: 381
Joined: 12/28/2014
From: Italy
Status: offline
quote:

ORIGINAL: wpurdom

My activation went fine, but when I tried to register, it said the number was already taken. Did a help ticket.


Yes, it happened to me as well but simply the game was already registered.

(in reply to wpurdom)
Post #: 16
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