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Unable To D/L Purchase-Plimus "Access Denied"

 
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Unable To D/L Purchase-Plimus "Access Denied" - 3/24/2014 11:26:10 PM   
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Valhuen
Matrix Recruit


 

Posts: 9
Joined: 7/31/2012
Status: offline 		Seriously Matrix, am sick of Plimus.

Paid my $50 for Flashpoint Campaigns via PP, when sent my download link by Plimus I get the following error message:

Access Denied

The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question.

Sent tech support e-mails to both Plimus and Matrix, but the "up to 7 day" response window is discouraging. I just want to d/l the game I already paid for.
Post #: 1
RE: Unable To D/L Purchase-Plimus "Access Denied&q... - 3/25/2014 11:25:46 AM   
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VPaulus
Matrix Games Staff


 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Hi Valhuen,

Sorry to hear you are having issues with your download. We have responded on Plimus. We usually respond to all emails within 24 hours.


(in reply to Valhuen)
Post #: 2
RE: Unable To D/L Purchase-Plimus "Access Denied&q... - 3/25/2014 12:29:26 PM   
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Valhuen
Matrix Recruit


 

Posts: 9
Joined: 7/31/2012
Status: offline
quote:

ORIGINAL: VPaulus

Hi Valhuen,

Sorry to hear you are having issues with your download. We have responded on Plimus. We usually respond to all emails within 24 hours.




Edit 2: Just wished to state issue resolved, Slitherine/Matrix sent me a direct D/L link bypassing Plimus. Much appreciate the prompt follow-up.

Received a new D/L link from Primus, however am getting the same access denied error message. All A/V disabled, tried in a different browser, etc.

Edit: Just to verify the steps I have taken, have used two different browsers with A/V disabled (Chrome and IE), tried to D/L on two different PC's, and even attempted an alternate download using our wireless carrier hotspot. Both the first and second D/L link are giving the same error message regardless of the method used.

< Message edited by Valhuen -- 3/25/2014 2:06:42 PM >

(in reply to VPaulus)
Post #: 3
RE: Unable To D/L Purchase-Plimus "Access Denied&q... - 4/20/2015 6:05:10 AM   
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STUCKER868
Matrix Trooper


 

Posts: 84
Joined: 4/30/2009
Status: offline 		I am having the same problem. It's beyond me why it's sometimes so difficult to purchase and then download the products.

(in reply to Valhuen)
Post #: 4
RE: Unable To D/L Purchase-Plimus "Access Denied&q... - 4/20/2015 10:36:13 AM   
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CapnDarwin
Moderator



Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Stucker868, I would get ahold of Matix support directly for this issue. You can also try sending a PM to VPaulus as well to see if they resolve the problem. Please let us know if it gets resolved. Good luck.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to STUCKER868)
Post #: 5
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